OT: Individual Post paid voice plan on Airtel - Views needed
Hi folks, Anyone with experiences on the Kencell/Celtel/Zain/Airtel post paid scheme? I'm seeking to enroll on a personal post paid plan; primarily for voice use. I occasionally roam and data access is simply for light use browsing. I have received one nasty evaluation from a colleague on the same; citing weird charges & unaccounted for bill items. I need a couple more reviews to decide whether to enroll or not. PS: Limit the discussion to Kencell/Celtel/Zain/Airtel only. Tony.
Airtel (Fmr zain) have been on their postpaid for a couple of years. Everything is done by the book and now the rates are great !!! My bills are itemised and Emailed to me ...what else do I need? Go for it !! Alvin On Wed, Dec 1, 2010 at 2:54 PM, Tony Likhanga <tlikhanga@gmail.com> wrote:
Hi folks,
Anyone with experiences on the Kencell/Celtel/Zain/Airtel post paid scheme? I'm seeking to enroll on a personal post paid plan; primarily for voice use. I occasionally roam and data access is simply for light use browsing.
I have received one nasty evaluation from a colleague on the same; citing weird charges & unaccounted for bill items. I need a couple more reviews to decide whether to enroll or not.
PS: Limit the discussion to Kencell/Celtel/Zain/Airtel only.
Tony. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
co-sign On Wed, Dec 1, 2010 at 3:01 PM, Alvin Jason Ochieng <ajochola@gmail.com>wrote:
Airtel (Fmr zain) have been on their postpaid for a couple of years.
Everything is done by the book and now the rates are great !!!
My bills are itemised and Emailed to me ...what else do I need? Go for it !!
Alvin
On Wed, Dec 1, 2010 at 2:54 PM, Tony Likhanga <tlikhanga@gmail.com> wrote:
Hi folks,
Anyone with experiences on the Kencell/Celtel/Zain/Airtel post paid scheme? I'm seeking to enroll on a personal post paid plan; primarily for voice use. I occasionally roam and data access is simply for light use browsing.
I have received one nasty evaluation from a colleague on the same; citing weird charges & unaccounted for bill items. I need a couple more reviews to decide whether to enroll or not.
PS: Limit the discussion to Kencell/Celtel/Zain/Airtel only.
Tony. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Co-sign On Wed, Dec 1, 2010 at 3:02 PM, Daniel Kamau <kamau.daniel@gmail.com> wrote:
co-sign
On Wed, Dec 1, 2010 at 3:01 PM, Alvin Jason Ochieng <ajochola@gmail.com>wrote:
Airtel (Fmr zain) have been on their postpaid for a couple of years.
Everything is done by the book and now the rates are great !!!
My bills are itemised and Emailed to me ...what else do I need? Go for it !!
Alvin
On Wed, Dec 1, 2010 at 2:54 PM, Tony Likhanga <tlikhanga@gmail.com> wrote:
Hi folks,
Anyone with experiences on the Kencell/Celtel/Zain/Airtel post paid scheme? I'm seeking to enroll on a personal post paid plan; primarily for voice use. I occasionally roam and data access is simply for light use browsing.
I have received one nasty evaluation from a colleague on the same; citing weird charges & unaccounted for bill items. I need a couple more reviews to decide whether to enroll or not.
PS: Limit the discussion to Kencell/Celtel/Zain/Airtel only.
Tony. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Service is working and giving, and not regretting the cost; Its knowing and understanding that no good deed will be lost. -Anon
@Tony, yes weird charges (SOMETIMES) and when you complain your bill wont come in on time (to give you time to forget the issue), come next bill same old same old. at one point the charged me for calls to customer care which they say is free!!! and some SMSs to weird numbers. If you are on blackberry you will find additional charges like 'GPRS access' whereas you pay an all in one BIS access fee!!! On 12/1/10, Tony Likhanga <tlikhanga@gmail.com> wrote:
Hi folks,
Anyone with experiences on the Kencell/Celtel/Zain/Airtel post paid scheme? I'm seeking to enroll on a personal post paid plan; primarily for voice use. I occasionally roam and data access is simply for light use browsing.
I have received one nasty evaluation from a colleague on the same; citing weird charges & unaccounted for bill items. I need a couple more reviews to decide whether to enroll or not.
PS: Limit the discussion to Kencell/Celtel/Zain/Airtel only.
Tony.
-- KT, M: +254 722 28 98 04 www.mondeas.com “When you are busy making excuses, you are not making money, making friends, or making the world a better place. Every loser out there has an excuse as to why they’re not a winner – but at the end of the day, they’re still a loser with an excuse.” -Tana Goertz
*2010/12/1 Ken Teyie <kenteyie@gmail.com> *
*@Tony, yes weird charges (SOMETIMES) and when you complain your bill wont come in on time (to give you time to forget the issue), come next bill same old same old. at one point the charged me for calls to customer care which they say is free!!! and some SMSs to weird numbers. If you are on blackberry you will find additional charges like 'GPRS access' whereas you pay an all in one BIS access fee!!! *
I appreciate the responses so far, keep them coming. @Ken, the discrepancies; are they something to make me dash to the nearest railway line? What's the worst % of the expected bill you've ever experienced? Any nasty surprises like being enrolled to club 20 without consent? Getting billed for promotional SMS while roaming/on one network? A standing monthly charge on top of the bill while roaming? Denial of service after some usage cap, despite being reasonably well below the deposit?
Have been on Z-Control(don't know its succesor), and the service has been super. The voice quality is not any pathetic, in the experience I have used Airtel since it was Kencell. You don't get 'hidden' charges or enrolled to queer promotions without your consent. The only problem is if your bill payment is delayed, they'll reflect it on the next billing month. This is to mean, if you were to pay your bill on 25th and you postpone it to 15 of the next month, you might get an additional amount(the previous bill + current bill). How that one is done, beats my logic yet that (new) month's cycle is not fully utilized. I hope with the new management, the billing will be as detailed as or closer to what KPLC has. On 01/12/2010, Tony Likhanga <tlikhanga@gmail.com> wrote:
*2010/12/1 Ken Teyie <kenteyie@gmail.com> *
*@Tony, yes weird charges (SOMETIMES) and when you complain your bill wont come in on time (to give you time to forget the issue), come next bill same old same old. at one point the charged me for calls to customer care which they say is free!!! and some SMSs to weird numbers. If you are on blackberry you will find additional charges like 'GPRS access' whereas you pay an all in one BIS access fee!!! *
I appreciate the responses so far, keep them coming.
@Ken, the discrepancies; are they something to make me dash to the nearest railway line? What's the worst % of the expected bill you've ever experienced?
Any nasty surprises like being enrolled to club 20 without consent? Getting billed for promotional SMS while roaming/on one network? A standing monthly charge on top of the bill while roaming? Denial of service after some usage cap, despite being reasonably well below the deposit?
-- *Solomon Mbũrũ Kamau* ***************************************************** *Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!* AND *It is better to die in dignity than in the ignominy of ambiguous generosity! * http://smiley2.wordpress.com http://mburu.sikika.co.ke
@Tony I havent had experience with Airtel BIS but please read this: http://www.kahenya.com/post/1985460273/airtel-inherits-lies <http://www.kahenya.com/post/1985460273/airtel-inherits-lies>V On Wed, Dec 1, 2010 at 3:51 PM, Solomon Mburu Kamau <solo.mburu@gmail.com>wrote:
Have been on Z-Control(don't know its succesor), and the service has been super. The voice quality is not any pathetic, in the experience I have used Airtel since it was Kencell. You don't get 'hidden' charges or enrolled to queer promotions without your consent. The only problem is if your bill payment is delayed, they'll reflect it on the next billing month. This is to mean, if you were to pay your bill on 25th and you postpone it to 15 of the next month, you might get an additional amount(the previous bill + current bill). How that one is done, beats my logic yet that (new) month's cycle is not fully utilized. I hope with the new management, the billing will be as detailed as or closer to what KPLC has.
On 01/12/2010, Tony Likhanga <tlikhanga@gmail.com> wrote:
*2010/12/1 Ken Teyie <kenteyie@gmail.com> *
*@Tony, yes weird charges (SOMETIMES) and when you complain your bill wont come in on time (to give you time to forget the issue), come next bill same old same old. at one point the charged me for calls to customer care which they say is free!!! and some SMSs to weird numbers. If you are on blackberry you will find additional charges like 'GPRS access' whereas you pay an all in one BIS access fee!!! *
I appreciate the responses so far, keep them coming.
@Ken, the discrepancies; are they something to make me dash to the nearest railway line? What's the worst % of the expected bill you've ever experienced?
Any nasty surprises like being enrolled to club 20 without consent? Getting billed for promotional SMS while roaming/on one network? A standing monthly charge on top of the bill while roaming? Denial of service after some usage cap, despite being reasonably well below the deposit?
-- *Solomon Mbũrũ Kamau*
***************************************************** *Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!*
AND
*It is better to die in dignity than in the ignominy of ambiguous generosity! *
http://smiley2.wordpress.com http://mburu.sikika.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Victor Ngeny Mobile +254713957356 GTalk: victormaritim Twitter: @ngeny Yahoo: vikngne Skype: victor.ngeny
@Tony, the discrepancies wont make you dash to a railway line, usually 2 to 3 sock but it happens once in a while (they call it System error). The best secret is to always 'study' your bill when you receive it to get a grip on your average spend. This will make it easy to spot any discrepancy. if you know your average bill to be say 4k and you get a bill above this....raise hell. The voice service itself is the best. On 12/1/10, Solomon Mburu Kamau <solo.mburu@gmail.com> wrote:
Have been on Z-Control(don't know its succesor), and the service has been super. The voice quality is not any pathetic, in the experience I have used Airtel since it was Kencell. You don't get 'hidden' charges or enrolled to queer promotions without your consent. The only problem is if your bill payment is delayed, they'll reflect it on the next billing month. This is to mean, if you were to pay your bill on 25th and you postpone it to 15 of the next month, you might get an additional amount(the previous bill + current bill). How that one is done, beats my logic yet that (new) month's cycle is not fully utilized. I hope with the new management, the billing will be as detailed as or closer to what KPLC has.
On 01/12/2010, Tony Likhanga <tlikhanga@gmail.com> wrote:
*2010/12/1 Ken Teyie <kenteyie@gmail.com> *
*@Tony, yes weird charges (SOMETIMES) and when you complain your bill wont come in on time (to give you time to forget the issue), come next bill same old same old. at one point the charged me for calls to customer care which they say is free!!! and some SMSs to weird numbers. If you are on blackberry you will find additional charges like 'GPRS access' whereas you pay an all in one BIS access fee!!! *
I appreciate the responses so far, keep them coming.
@Ken, the discrepancies; are they something to make me dash to the nearest railway line? What's the worst % of the expected bill you've ever experienced?
Any nasty surprises like being enrolled to club 20 without consent? Getting billed for promotional SMS while roaming/on one network? A standing monthly charge on top of the bill while roaming? Denial of service after some usage cap, despite being reasonably well below the deposit?
-- *Solomon Mbũrũ Kamau*
***************************************************** *Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!*
AND
*It is better to die in dignity than in the ignominy of ambiguous generosity! *
http://smiley2.wordpress.com http://mburu.sikika.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- KT, M: +254 722 28 98 04 www.mondeas.com “When you are busy making excuses, you are not making money, making friends, or making the world a better place. Every loser out there has an excuse as to why they’re not a winner – but at the end of the day, they’re still a loser with an excuse.” -Tana Goertz
Never had an issue since 2001 ./Ok3ch On Wed, Dec 1, 2010 at 4:14 PM, Ken Teyie <kenteyie@gmail.com> wrote:
@Tony, the discrepancies wont make you dash to a railway line, usually 2 to 3 sock but it happens once in a while (they call it System error). The best secret is to always 'study' your bill when you receive it to get a grip on your average spend. This will make it easy to spot any discrepancy. if you know your average bill to be say 4k and you get a bill above this....raise hell. The voice service itself is the best.
On 12/1/10, Solomon Mburu Kamau <solo.mburu@gmail.com> wrote:
Have been on Z-Control(don't know its succesor), and the service has been super. The voice quality is not any pathetic, in the experience I have used Airtel since it was Kencell. You don't get 'hidden' charges or enrolled to queer promotions without your consent. The only problem is if your bill payment is delayed, they'll reflect it on the next billing month. This is to mean, if you were to pay your bill on 25th and you postpone it to 15 of the next month, you might get an additional amount(the previous bill + current bill). How that one is done, beats my logic yet that (new) month's cycle is not fully utilized. I hope with the new management, the billing will be as detailed as or closer to what KPLC has.
On 01/12/2010, Tony Likhanga <tlikhanga@gmail.com> wrote:
*2010/12/1 Ken Teyie <kenteyie@gmail.com> *
*@Tony, yes weird charges (SOMETIMES) and when you complain your bill wont come in on time (to give you time to forget the issue), come next bill same old same old. at one point the charged me for calls to customer care which they say is free!!! and some SMSs to weird numbers. If you are on blackberry you will find additional charges like 'GPRS access' whereas you pay an all in one BIS access fee!!! *
I appreciate the responses so far, keep them coming.
@Ken, the discrepancies; are they something to make me dash to the nearest railway line? What's the worst % of the expected bill you've ever experienced?
Any nasty surprises like being enrolled to club 20 without consent? Getting billed for promotional SMS while roaming/on one network? A standing monthly charge on top of the bill while roaming? Denial of service after some usage cap, despite being reasonably well below the deposit?
-- *Solomon Mbũrũ Kamau*
***************************************************** *Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!*
AND
*It is better to die in dignity than in the ignominy of ambiguous generosity! *
http://smiley2.wordpress.com http://mburu.sikika.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- KT, M: +254 722 28 98 04 www.mondeas.com
“When you are busy making excuses, you are not making money, making friends, or making the world a better place. Every loser out there has an excuse as to why they’re not a winner – but at the end of the day, they’re still a loser with an excuse.” -Tana Goertz _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Thank you all for the feedback. I've made a decision: I'll go for it. Tony
On Wed, Dec 1, 2010 at 2:54 PM, Tony Likhanga <tlikhanga@gmail.com> wrote:
Hi folks,
Anyone with experiences on the Kencell/Celtel/Zain/Airtel post paid scheme? I'm seeking to enroll on a personal post paid plan; primarily for voice use. I occasionally roam and data access is simply for light use browsing.
I have received one nasty evaluation from a colleague on the same; citing weird charges & unaccounted for bill items. I need a couple more reviews to decide whether to enroll or not.
PS: Limit the discussion to Kencell/Celtel/Zain/Airtel only.
I have used that company for ages now. I think since 2001 on Postpaid. At some point, I migrated my number from personal postpaid to corporate postpaid. During this migration, they lost my preferred 10 numbers (remember they had that??) but I did not realize it, until like 4 months after. When I realized this, I raised the issue with them and they promised to look at it from the back-end. Two months down the line, they gave me a credit note covering all the calls I had made to preferred numbers but which had been charged at normal rate as opposed to the subsidized rate they had given. Can you imagine that?? I have proof!! As Alvin intimates, that company does everything by the book! Please go for it. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
participants (9)
-
Alvin Jason Ochieng -
Daniel Kamau -
Karimi -
Ken Teyie -
Odhiambo Washington -
Okechukwu -
Solomon Mburu Kamau -
Tony Likhanga -
Victor Ngeny