Hi Guys, I know I have seen some ranting before about Airtel data bundles being slashed immediately after purchase, did anyone finally get a solution to the problem? I bought a 1.5GB bundle and checked my balance after about 30seconds of purchase, it gave me a balance of 629MB. Not to mention being a new handset I had not even setup the data on the phone. After a call to their call center, they asked me to check whether I had started applications that were consuming my data very fast. I am not aware of their 'super fast' speeds that can consume 871MB in a minute but my friendly email to their support center only got an auto-reply that my issue would be attended to in 24hours. This is the third day for starters. Moses.
My data bundle also disappeared. Almost a month now and still no feedback from Airtel. Don't hold your breath waiting. On Mon, Oct 22, 2012 at 10:43 AM, Moses <mosenetk@gmail.com> wrote:
Hi Guys,
I know I have seen some ranting before about Airtel data bundles being slashed immediately after purchase, did anyone finally get a solution to the problem? I bought a 1.5GB bundle and checked my balance after about 30seconds of purchase, it gave me a balance of 629MB. Not to mention being a new handset I had not even setup the data on the phone. After a call to their call center, they asked me to check whether I had started applications that were consuming my data very fast. I am not aware of their 'super fast' speeds that can consume 871MB in a minute but my friendly email to their support center only got an auto-reply that my issue would be attended to in 24hours. This is the third day for starters.
Moses.
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-- Regards Brian Ngure
do also take it up with them on Twitter On Oct 22, 2012 10:55 AM, "Brian Ngure" <brian@pixie.co.ke> wrote:
My data bundle also disappeared. Almost a month now and still no feedback from Airtel. Don't hold your breath waiting.
On Mon, Oct 22, 2012 at 10:43 AM, Moses <mosenetk@gmail.com> wrote:
Hi Guys,
I know I have seen some ranting before about Airtel data bundles being slashed immediately after purchase, did anyone finally get a solution to the problem? I bought a 1.5GB bundle and checked my balance after about 30seconds of purchase, it gave me a balance of 629MB. Not to mention being a new handset I had not even setup the data on the phone. After a call to their call center, they asked me to check whether I had started applications that were consuming my data very fast. I am not aware of their 'super fast' speeds that can consume 871MB in a minute but my friendly email to their support center only got an auto-reply that my issue would be attended to in 24hours. This is the third day for starters.
Moses.
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-- Regards
Brian Ngure
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I did, their twitter response "We are working on it and will get back to you shortly" On Mon, Oct 22, 2012 at 10:57 AM, amanya <whynnot@gmail.com> wrote:
do also take it up with them on Twitter On Oct 22, 2012 10:55 AM, "Brian Ngure" <brian@pixie.co.ke> wrote:
My data bundle also disappeared. Almost a month now and still no feedback from Airtel. Don't hold your breath waiting.
On Mon, Oct 22, 2012 at 10:43 AM, Moses <mosenetk@gmail.com> wrote:
Hi Guys,
I know I have seen some ranting before about Airtel data bundles being slashed immediately after purchase, did anyone finally get a solution to the problem? I bought a 1.5GB bundle and checked my balance after about 30seconds of purchase, it gave me a balance of 629MB. Not to mention being a new handset I had not even setup the data on the phone. After a call to their call center, they asked me to check whether I had started applications that were consuming my data very fast. I am not aware of their 'super fast' speeds that can consume 871MB in a minute but my friendly email to their support center only got an auto-reply that my issue would be attended to in 24hours. This is the third day for starters.
Moses.
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-- Regards
Brian Ngure
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-- Regards Brian Ngure
same here On 22 October 2012 10:58, Brian Ngure <brian@pixie.co.ke> wrote:
I did, their twitter response "We are working on it and will get back to you shortly"
On Mon, Oct 22, 2012 at 10:57 AM, amanya <whynnot@gmail.com> wrote:
do also take it up with them on Twitter
On Oct 22, 2012 10:55 AM, "Brian Ngure" <brian@pixie.co.ke> wrote:
My data bundle also disappeared. Almost a month now and still no feedback from Airtel. Don't hold your breath waiting.
On Mon, Oct 22, 2012 at 10:43 AM, Moses <mosenetk@gmail.com> wrote:
Hi Guys,
I know I have seen some ranting before about Airtel data bundles being slashed immediately after purchase, did anyone finally get a solution to the problem? I bought a 1.5GB bundle and checked my balance after about 30seconds of purchase, it gave me a balance of 629MB. Not to mention being a new handset I had not even setup the data on the phone. After a call to their call center, they asked me to check whether I had started applications that were consuming my data very fast. I am not aware of their 'super fast' speeds that can consume 871MB in a minute but my friendly email to their support center only got an auto-reply that my issue would be attended to in 24hours. This is the third day for starters.
Moses.
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Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
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-- Regards
Brian Ngure
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My friend is this Airtel Kenya or TZ ? Am sur if they scrutinize ur usage,they will find the accurate usage details. On Mon, Oct 22, 2012 at 10:58 AM, Brian Ngure <brian@pixie.co.ke> wrote:
I did, their twitter response "We are working on it and will get back to you shortly"
On Mon, Oct 22, 2012 at 10:57 AM, amanya <whynnot@gmail.com> wrote:
do also take it up with them on Twitter On Oct 22, 2012 10:55 AM, "Brian Ngure" <brian@pixie.co.ke> wrote:
My data bundle also disappeared. Almost a month now and still no feedback from Airtel. Don't hold your breath waiting.
On Mon, Oct 22, 2012 at 10:43 AM, Moses <mosenetk@gmail.com> wrote:
Hi Guys,
I know I have seen some ranting before about Airtel data bundles being slashed immediately after purchase, did anyone finally get a solution to the problem? I bought a 1.5GB bundle and checked my balance after about 30seconds of purchase, it gave me a balance of 629MB. Not to mention being a new handset I had not even setup the data on the phone. After a call to their call center, they asked me to check whether I had started applications that were consuming my data very fast. I am not aware of their 'super fast' speeds that can consume 871MB in a minute but my friendly email to their support center only got an auto-reply that my issue would be attended to in 24hours. This is the third day for starters.
Moses.
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-- Regards
Brian Ngure
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-- Regards
Brian Ngure
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-- Regards Memusi Communication is vital in this century....
Airtel KE. My story goes: I bought a bundle worth 250MB for my cell and never received it. Checked internet balance and was told I am on pay as you go. Checked airtime and it had been deducted. Call customer service and was told 24 hours, sent an email got auto response, followed up on twitter got the same response Brian got, they deleted my post on their Facebook page wall and an inbox message went un-replied. Went to Mombasa road (actually had a meeting with their staff on other issues) and reported at their customer care centre, plus the techies that I knew and they told me 24 hours still nothing. All this has not taken 2 months so ... I decided simply will never buy from them again, too much work to recover 250mb. Now happily on Safcom for internet. On 22 October 2012 12:02, Memusi <tonatech@gmail.com> wrote:
My friend is this Airtel Kenya or TZ ?
Am sur if they scrutinize ur usage,they will find the accurate usage details.
On Mon, Oct 22, 2012 at 10:58 AM, Brian Ngure <brian@pixie.co.ke> wrote:
I did, their twitter response "We are working on it and will get back to you shortly"
On Mon, Oct 22, 2012 at 10:57 AM, amanya <whynnot@gmail.com> wrote:
do also take it up with them on Twitter
On Oct 22, 2012 10:55 AM, "Brian Ngure" <brian@pixie.co.ke> wrote:
My data bundle also disappeared. Almost a month now and still no feedback from Airtel. Don't hold your breath waiting.
On Mon, Oct 22, 2012 at 10:43 AM, Moses <mosenetk@gmail.com> wrote:
Hi Guys,
I know I have seen some ranting before about Airtel data bundles being slashed immediately after purchase, did anyone finally get a solution to the problem? I bought a 1.5GB bundle and checked my balance after about 30seconds of purchase, it gave me a balance of 629MB. Not to mention being a new handset I had not even setup the data on the phone. After a call to their call center, they asked me to check whether I had started applications that were consuming my data very fast. I am not aware of their 'super fast' speeds that can consume 871MB in a minute but my friendly email to their support center only got an auto-reply that my issue would be attended to in 24hours. This is the third day for starters.
Moses.
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-- Regards
Brian Ngure
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-- Regards
Brian Ngure
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-- Regards
Memusi
Communication is vital in this century....
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I was once a victim with SAFCOM but got a detailed itemised bill.Nilikunja mkia but am happy. On Mon, Oct 22, 2012 at 12:57 PM, Jangita Nyagudi <jangita.nyagudi@gmail.com
wrote:
Airtel KE. My story goes: I bought a bundle worth 250MB for my cell and never received it. Checked internet balance and was told I am on pay as you go. Checked airtime and it had been deducted. Call customer service and was told 24 hours, sent an email got auto response, followed up on twitter got the same response Brian got, they deleted my post on their Facebook page wall and an inbox message went un-replied. Went to Mombasa road (actually had a meeting with their staff on other issues) and reported at their customer care centre, plus the techies that I knew and they told me 24 hours still nothing. All this has not taken 2 months so ...
I decided simply will never buy from them again, too much work to recover 250mb. Now happily on Safcom for internet.
On 22 October 2012 12:02, Memusi <tonatech@gmail.com> wrote:
My friend is this Airtel Kenya or TZ ?
Am sur if they scrutinize ur usage,they will find the accurate usage details.
On Mon, Oct 22, 2012 at 10:58 AM, Brian Ngure <brian@pixie.co.ke> wrote:
I did, their twitter response "We are working on it and will get back to you shortly"
On Mon, Oct 22, 2012 at 10:57 AM, amanya <whynnot@gmail.com> wrote:
do also take it up with them on Twitter
On Oct 22, 2012 10:55 AM, "Brian Ngure" <brian@pixie.co.ke> wrote:
My data bundle also disappeared. Almost a month now and still no feedback from Airtel. Don't hold your breath waiting.
On Mon, Oct 22, 2012 at 10:43 AM, Moses <mosenetk@gmail.com> wrote:
Hi Guys,
I know I have seen some ranting before about Airtel data bundles
being
slashed immediately after purchase, did anyone finally get a solution to the problem? I bought a 1.5GB bundle and checked my balance after about 30seconds of purchase, it gave me a balance of 629MB. Not to mention being a new handset I had not even setup the data on the phone. After a call to their call center, they asked me to check whether I had started applications that were consuming my data very fast. I am not aware of their 'super fast' speeds that can consume 871MB in a minute but my friendly email to their support center only got an auto-reply that my issue would be attended to in 24hours. This is the third day for starters.
Moses.
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-- Regards
Brian Ngure
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-- Regards
Brian Ngure
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-- Regards
Memusi
Communication is vital in this century....
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-- Regards Memusi Communication is vital in this century....
Is it possible to obtain an itemised bill from their retail centres? You could start there and probably share your findings. ./bernard On Mon, Oct 22, 2012 at 10:43 AM, Moses <mosenetk@gmail.com> wrote:
Hi Guys,
I know I have seen some ranting before about Airtel data bundles being slashed immediately after purchase, did anyone finally get a solution to the problem? I bought a 1.5GB bundle and checked my balance after about 30seconds of purchase, it gave me a balance of 629MB. Not to mention being a new handset I had not even setup the data on the phone. After a call to their call center, they asked me to check whether I had started applications that were consuming my data very fast. I am not aware of their 'super fast' speeds that can consume 871MB in a minute but my friendly email to their support center only got an auto-reply that my issue would be attended to in 24hours. This is the third day for starters.
Moses.
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participants (6)
-
amanya -
Bernard Mwagiru -
Brian Ngure -
Jangita Nyagudi -
Memusi -
Moses