​Help Desk Software are many out there... Checking out HESK on the link http://hesk.com/​ easy to customize Regards On Thu, Oct 29, 2015 at 12:44 PM, <skunkworks-request@lists.my.co.ke> wrote:

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Today's Topics:

1. Re: help desk software (John Kiraguri) 2. Offsite data backup solution (Obi wan riobani) 3. TIME & ATTENDANCE SYSTEM (Eric Muita) 4. iPad mini & iPad 4... (Michael Bullut)

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Message: 1 Date: Thu, 29 Oct 2015 12:02:30 +0300 From: John Kiraguri <kiragurijohn@gmail.com> To: Stephen Mudenyoh <mudenyosteve@gmail.com> Cc: Skunkworks Mailing List <skunkworks@lists.my.co.ke>, William Muriithi <william.muriithi@gmail.com> Subject: Re: [Skunkworks] help desk software Message-ID: < CALESuy0usHjvQFARX-0y_qUk5TZYV9cDDJ6PSE_ya3oiDP1VMQ@mail.gmail.com> Content-Type: text/plain; charset="utf-8"

Hi muskiv,

I have looped a guy who has interacted with it.

@ Stephen engage in this and see if you can assist.

Regards, Johnvictor Kiraguri.

On Thu, Oct 29, 2015 at 8:29 AM, muskiv via skunkworks < skunkworks@lists.my.co.ke> wrote:

...

Thanks William,

But I've deployed OTRS to some extend and seeking to optimize its deployment and usage.

R,

M

On Thu, Oct 29, 2015 at 3:43 AM, William Muriithi via skunkworks < skunkworks@lists.my.co.ke> wrote:

...

Morning,

Rt is also a great tool for this task

https://en.m.wikipedia.org/wiki/Request_Tracker

Regards

William

...

Hi Odhiambo,

You good in OTRS? or

know someone who is good in its config and deployment?

On Mon, Nov 8, 2010 at 4:07 PM, Odhiambo Washington <

odhiambo@gmail.com>

...

...

wrote:

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On Mon, Nov 8, 2010 at 2:47 PM, Jacinta Gugu <jess.gugu@gmail.com>

wrote:

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...

Does anyone know of a good opens source helpdesk software, where

clients

...

...

report their issues to the IT team to be worked on ..

Jacinta,

The following have been mentioned:

1. eventum <http://forge.mysql.com/wiki/Eventum/>, 2. RT <http://bestpractical.com/rt> <http://bestpractical.com/rt>3. OTRS <http://otrs.org>

I love these apps when run on Unix.

-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!

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