@Michelle, thnks for the input. :-) General comment. Please understand that I took up the modem/service fully knowing as I asked all the questions. However I'll list my experience., after testing the signal levels-- one in westlands and the other in hurlingham-- both locations would just show up as egde speeds. I returned to Orange the following week with my discoveries. left all my contact details and requested for feedback. Orange was willing to refund the money but I told the CS person that was not my intention. I wanted to know more. It is now almost 6-7 weeks, so far no a single word from them. So I went a bit further to understand their data network ( will leave out the technicalities and specs ) : Orange regular 3g & Orange 3g ( 21Mbps ) - The 21Mpbs modem is not backward compatible with regular 3g networks but is with slower technologies. Suppose you are in a area that does not have the 21Mpbs coverage but has the regular 3g coverage, the hardware standards should allow for a seamless and not extra hardware needed type of a service. This is not the case. - On regular 3g, has anyone noticed that Orange do not sell any hardware device that will work on this network.Why? - When I use my trusted Safaricom B220/E960 wifi router to do tests on Orange 3g, somehow the IMEI of the device is blocked on their network within a short time. It will register on the network ( 63907 3g ), I use the wifi router purely for Safaricom but as a tech have gone ahead and changed the firmware to allow for testing and benchmarking. So while I'll never claim any warantee from Safaricom ( initial cost was Ksh 25,000/- ) it was well worth knowing further. Safaricom have dropped the price now to Ksh 15,000/- which is pretty impressive. For those using open devices for wifi and 3g routing, you are wasting your time as they don't match the performance and stability of the B220/E960. So after performing various tests, I'm now left to do one final test on the Orange 21Mbps network. Unfortunately given the current security situation I cannot do this test. It basically means that I'll drive around Nairobi mapping the signal levels and whether the service even does exist. Thus the request on this thread for others to share their locations and experiences. Thank you. Cheers. :-) On Tue, Nov 15, 2011 at 8:47 AM, Michelle Shivu <shivumich89@gmail.com>wrote:

you could have asked them to check for oyu whether your in their coverage vicinity ...i had the same problem so we had to check the coverage and where i am located ...i can access the internet but not at their predefined speeds of 21 ...slightly lower than that ...but i cant complain....its ok with me . where are you?