Just to drive this to another angle, I am sure you want to port away from Airtel:-) A whole bunch of a*****s who should be selling mandazi instead of pretending to offer GSM service. I am not sure I'll even buy their mandazi. On 22 April 2014 13:47, Athar Ahmad Bhatti <atharab@gmail.com> wrote:

Thanks

On Tuesday, April 22, 2014, Jangita Nyagudi <jangita.nyagudi@gmail.com> wrote:

...

Yep, 200 bob and no unpaid bills to the current operator. Your number will be off for 48 working hours (excluding weekends holidays etc) The new operator might charge you for a new sim card though...

On 22 April 2014 13:24, Athar Ahmad Bhatti <atharab@gmail.com> wrote:

...

Dear friends,

I am having major pains with my current network provider. Is there a number portability option in case I move to Safaricom.

Thanks

Athar

--

Thank you,

Best regards,

Athar Ahmad Bhatti

+254788381211

Skype: atharab

http://ke.linkedin.com/pub/athar-ahmad-bhatti/6/49b/374

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--

Thank you,

Best regards,

Athar Ahmad Bhatti

+254788381211

Skype: atharab

http://ke.linkedin.com/pub/athar-ahmad-bhatti/6/49b/374

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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."

Orange is heavenly for Data, if you are in nairobi. cheaper too fo voice and quality is mostly good. Value added services however are a bust. Their mobile money is. .. well. . non-existent. On Tue, Apr 22, 2014 at 3:08 PM, Jangita Nyagudi <jangita.nyagudi@gmail.com> wrote:

True; debating between Orange and Safaricom...

On 22 April 2014 14:29, Odhiambo Washington <odhiambo@gmail.com> wrote:

...

Just to drive this to another angle, I am sure you want to port away from Airtel:-)

A whole bunch of a*****s who should be selling mandazi instead of pretending to offer GSM service.

I am not sure I'll even buy their mandazi.

On 22 April 2014 13:47, Athar Ahmad Bhatti <atharab@gmail.com> wrote:

...

Thanks

On Tuesday, April 22, 2014, Jangita Nyagudi <jangita.nyagudi@gmail.com> wrote:

...

Yep, 200 bob and no unpaid bills to the current operator. Your number will be off for 48 working hours (excluding weekends holidays etc) The new operator might charge you for a new sim card though...

On 22 April 2014 13:24, Athar Ahmad Bhatti <atharab@gmail.com> wrote:

...

Dear friends,

I am having major pains with my current network provider. Is there a number portability option in case I move to Safaricom.

Thanks

Athar

--

Thank you,

Best regards,

Athar Ahmad Bhatti

+254788381211

Skype: atharab

http://ke.linkedin.com/pub/athar-ahmad-bhatti/6/49b/374

_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

--

Thank you,

Best regards,

Athar Ahmad Bhatti

+254788381211

Skype: atharab

http://ke.linkedin.com/pub/athar-ahmad-bhatti/6/49b/374

_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."

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-- Regards, Mark Mwangi markmwangi.me.ke

Ndungu, you really don't want to go there. Just take it that Airtel are running themselves out of business - willingly! Below is a note I sent to their customerservice@ke.airtel.com with a copy to a techie whose actual address I know. This is after I contacted this techie, who was on leave, about a problem. I had spoken to about 5 assholes on their 111 who were all unwilling to listen to my problem as I presented it, but instead wanted to pre-empt other issues which I had not brought forth. After all the frustration, I called this techie, explained to him everything and he texted me his e-mail address for me to send mail to him, which he would then escalate. Silly enough (yes!) his escalation was to forward the mail to customerservice@.. Left me wondering if he thought I couldn't send mail to that address myself. I then resorted to calling my Account Manager, who also asked me to send an e-mail and who seemed to forward the same to the 'right people', because soon after, I was called by someone. That someone promised to look into my issue with the technical team and revert. That was Thursday last week. He only reverted today! And I can tell this was a coverage/network problem at the location where I was going through this grief, with 8 lines rendered u/s. Because customerservice did not even acknowledge my e-mail, I sent them this today: "*I believe the only reason Airtel is on a downward trend is the lethargy of it's employees.* *If noone was brave enough to face a customer on such an issue, then I suppose Airtel is better selling mandazi, not what it does now. All clients will take off, and leave Airtel in a situation where they just need to close shop*. *"* Just for the kicks, I was once a Yu customer until my phone got stolen with the line. It was a custom line I had applied for/booked in advance when they were setting up shop, if you can remember they allowed people to do that. The process I was taken through in order to get the line blocked and replaced was enough for me to tell them not just to keep their line, but their 'service' too. I am happy they are so gone! Waiting for the day Airtel will finish the job of acquiring and anti-personnel munition and blowing itself on the foot! On 22 April 2014 16:25, ndungu stephen <ndungustephen@gmail.com> wrote:

@ Athar,

May I ask what the Major Pains with your current network [Airtel] is ?

Being that i know some people in vendors who work in a few operators in .ke

BR/

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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."

Thanks all. @Stephen im a premier subscriber that pays more then 20k monthly. I have autopayment enabled via credit card. I was disconnected on Thursday and was promised by a manager my issue would be sorted. I am still waiting fot an answer. Appatantly they told me my last payment was through a bank that i dont use. I belive their systems are failing... On Apr 22, 2014 4:28 PM, "ndungu stephen" <ndungustephen@gmail.com> wrote:

@ Athar,

May I ask what the Major Pains with your current network [Airtel] is ?

Being that i know some people in vendors who work in a few operators in .ke

BR/

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Solomon, Maybe you are a premium customer - spending at least 100K every month! :-) On 22 April 2014 21:34, Solomon Mbũrũ Kamau <solo.mburu@gmail.com> wrote:

Am I the only one who is on the wrong side of the coin?

AFAIK, Airtel is my preferred service provider. I get calls from CS from Airtel, just as from Safcom, once in a while.

I may have been the few lucky then.

On 22 April 2014 17:14, Athar Ahmad Bhatti <atharab@gmail.com> wrote:

...

Thanks all. @Stephen im a premier subscriber that pays more then 20k monthly. I have autopayment enabled via credit card. I was disconnected on Thursday and was promised by a manager my issue would be sorted. I am still waiting fot an answer. Appatantly they told me my last payment was through a bank that i dont use. I belive their systems are failing... On Apr 22, 2014 4:28 PM, "ndungu stephen" <ndungustephen@gmail.com> wrote:

...

@ Athar,

May I ask what the Major Pains with your current network [Airtel] is ?

Being that i know some people in vendors who work in a few operators in .ke

BR/

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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."

So with all these issues at Airtel KE, yet all the MVNOs are running there, what service quality do we expect? In as much you just run your infrastructure on top of theirs, you definitely need a vibrant host(Airtel) for you seamless/smooth operations as an MVNO.. On Tue, Apr 22, 2014 at 10:33 PM, Solomon Mbũrũ Kamau <solo.mburu@gmail.com>wrote:

@Wash, I'm a hustler. I don't spend more than 1000 per month on airtime

On 22 April 2014 22:19, Odhiambo Washington <odhiambo@gmail.com> wrote:

...

Solomon,

Maybe you are a premium customer - spending at least 100K every month! :-)

On 22 April 2014 21:34, Solomon Mbũrũ Kamau <solo.mburu@gmail.com> wrote:

...

Am I the only one who is on the wrong side of the coin?

AFAIK, Airtel is my preferred service provider. I get calls from CS from Airtel, just as from Safcom, once in a while.

I may have been the few lucky then.

On 22 April 2014 17:14, Athar Ahmad Bhatti <atharab@gmail.com> wrote:

...

Thanks all. @Stephen im a premier subscriber that pays more then 20k monthly. I have autopayment enabled via credit card. I was disconnected on Thursday and was promised by a manager my issue would be sorted. I am still waiting fot an answer. Appatantly they told me my last payment was through a bank that i dont use. I belive their systems are failing... On Apr 22, 2014 4:28 PM, "ndungu stephen" <ndungustephen@gmail.com> wrote:

...

@ Athar,

May I ask what the Major Pains with your current network [Airtel] is ?

Being that i know some people in vendors who work in a few operators in .ke

BR/

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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."

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-- *......................................................... No pressure.....No diamonds!!!*

@ Odhiambo, some things are rather obvious. They are/were the sole agents for the iPhone and yet it has not translated to any profits for them. If you have an iPhone, I bet its not from Orange. I Have blogged about this here : http://markmwangi.me.ke/orange-kenya-most-infuriating-sleeping-giant/ They are sitting on an entire CDMA network that is robust, fully functional and immune to competition on the tech front. Combining this with the iPhone monopoly would be a gold mine. They don't think so. Their customer service has been kinda better than Airtel's with the spectrum for me looking like this Safaricom>Orange>Airtel I forgot about Yu long ago. Their Marketing and branding is top Notch though. But small things like notifying when bundle expires or is exhausted they seem to be unable to implement despite numerous requests. On Tue, Apr 22, 2014 at 4:31 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:

I am gonna try this Orange data this April.

Is that on GSM or CDMA or both??

At KES 3,000 per month unlimited??

So Mark, you are telling me that Orange has n00bs as VAS Managers/Product Designers or they simply suffer from the type of bureaucracy that bedevils Orange in general? There are political cliques/dynasties which even the French could not manage to break! The same reasons Orange cannot make good use of their CDMA network and their 'advantage' of having been the only 'copper' operators - well, kinda still, until KPLC starts leasing out dark fiber... Orange CS as difficult to work with as Airtel, but Airtel's are the worst.

On 22 April 2014 16:10, Mark Mwangi <mwangy@gmail.com> wrote:

...

Orange is heavenly for Data, if you are in nairobi. cheaper too fo voice and quality is mostly good. Value added services however are a bust. Their mobile money is. .. well. . non-existent.

On Tue, Apr 22, 2014 at 3:08 PM, Jangita Nyagudi <jangita.nyagudi@gmail.com> wrote:

...

True; debating between Orange and Safaricom...

On 22 April 2014 14:29, Odhiambo Washington <odhiambo@gmail.com> wrote:

...

Just to drive this to another angle, I am sure you want to port away from Airtel:-)

A whole bunch of a*****s who should be selling mandazi instead of pretending to offer GSM service.

I am not sure I'll even buy their mandazi.

On 22 April 2014 13:47, Athar Ahmad Bhatti <atharab@gmail.com> wrote:

...

Thanks

On Tuesday, April 22, 2014, Jangita Nyagudi <jangita.nyagudi@gmail.com> wrote:

...

Yep, 200 bob and no unpaid bills to the current operator. Your number will be off for 48 working hours (excluding weekends holidays etc) The new operator might charge you for a new sim card though...

On 22 April 2014 13:24, Athar Ahmad Bhatti <atharab@gmail.com> wrote: > > Dear friends, > > I am having major pains with my current network provider. Is there a > number portability option in case I move to Safaricom. > > Thanks > > Athar > > > -- > > Thank you, > > > > Best regards, > > > > Athar Ahmad Bhatti > > +254788381211 > > Skype: atharab > > http://ke.linkedin.com/pub/athar-ahmad-bhatti/6/49b/374 > > > > _______________________________________________ > skunkworks mailing list > skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke

--

Thank you,

Best regards,

Athar Ahmad Bhatti

+254788381211

Skype: atharab

http://ke.linkedin.com/pub/athar-ahmad-bhatti/6/49b/374

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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."

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-- Regards,

Mark Mwangi

markmwangi.me.ke _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."

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-- Regards, Mark Mwangi markmwangi.me.ke

@ Wash and Athar I have forwarded your emails to some people. Let us see their response. BR/

You got them to finally respond to my mail, but with shitty advise - remove battery from the phone, remove SIM card, blah... I wonder whether these guys know about phones without removable batteries! On 24 April 2014 22:18, Athar Ahmad Bhatti <atharab@gmail.com> wrote:

Thanks Ndungu. Don't know what you did but I'm reconnected. God Bless you.

On Wednesday, April 23, 2014, ndungu stephen <ndungustephen@gmail.com> wrote:

...

@ Wash and Athar

I have forwarded your emails to some people. Let us see their response.

BR/

--

Thank you,

Best regards,

Athar Ahmad Bhatti

+254788381211

Skype: atharab

http://ke.linkedin.com/pub/athar-ahmad-bhatti/6/49b/374

_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."

Try traveling with your Safaricom SIM card in West Africa, that is when you will know Airtel is perfect and customer service in every country sorts you whenever there is an issue! IMHO, just have multiple SIM cards and use whenever you need. ./Ok3ch On Fri, Apr 25, 2014 at 7:32 AM, Dennis Kioko <dmbuvi@gmail.com> wrote:

Let's wish them a successful future servicing other mobile operators, no?

On Thursday, 24 April 2014, Odhiambo Washington <odhiambo@gmail.com> wrote:

...

You got them to finally respond to my mail, but with shitty advise - remove battery from the phone, remove SIM card, blah... I wonder whether these guys know about phones without removable batteries!

On 24 April 2014 22:18, Athar Ahmad Bhatti <atharab@gmail.com> wrote:

...

Thanks Ndungu. Don't know what you did but I'm reconnected. God Bless you.

On Wednesday, April 23, 2014, ndungu stephen <ndungustephen@gmail.com> wrote:

...

@ Wash and Athar

I have forwarded your emails to some people. Let us see their response.

BR/

--

Thank you,

Best regards,

Athar Ahmad Bhatti

+254788381211

Skype: atharab

http://ke.linkedin.com/pub/athar-ahmad-bhatti/6/49b/374

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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."

-- with Regards:

blog.denniskioko.com <http://www.denniskioko.com/>

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