Hi Everyone, sometime back i subscribed to 5562 service to be receiving quotes from them (what was i thinking ) but after some time they become monotonous and i got bored , so the most logic thing was to unsubscribe so i tried the word STOP and send to 5562 i got a reply u saying "are not subscribed to any group" yet i still receive there quotes tried again STOP QUOTES got another error message "wrong code,to order send CODEWORD CONTENT CODE - EX POLS 1555" so i called safaricom customer service for help 200 , they told me to try the word unsubscribe quote , well did that got the same messages so i was given there customer service number , i tried calling no picks there on the other end . i need to unsubscribe from this service, anyone who can help thanks
Safaricom customer care can do it very easily from their end... It just depends on who you find when they finally pick your call. Using the paid safaricom customer care line - 0722 00 22 00 - 0722 00 2100 - I was able to unsubscribe from some news update by telling the lady on the other end to do it from their system... she did it in less than a minute.
OK ,thanks Stephen On Thu, May 20, 2010 at 3:18 PM, ndungu stephen <ndungustephen@gmail.com>wrote:
Safaricom customer care can do it very easily from their end... It just depends on who you find when they finally pick your call.
Using the paid safaricom customer care line - 0722 00 22 00 - 0722 00 2100 - I was able to unsubscribe from some news update by telling the lady on the other end to do it from their system... she did it in less than a minute.
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ndungu stephen