*L2 Support – Applications* *Key Responsibility* • Write well constructed shell scripts with functional routine • Shift operations planning and coordination • Manage internal/external escalations and communication • Manage tools and process adherence • Manage new service/Node integration /Transition with NOC • Effectively deal with customers on escalated issues • Manage and assist individuals and team in achieving goals *Skills Required* • Interface with Tools and ISVs for requirement gathering for NOC Integration & Implementation • Advanced knowledge of overall telecom domain with exposure to VAS • Prior experience in telecom managed services or a similar environment • Advance MS-office and Visio skills • Good Analytical Skills. Should be able to analyze data and create customer facing reports using MS-office • Troubleshooting skills on following, one or more VAS Services: - Roaming Platform - Messaging Platform - Content Management - Call Management • Vendor coordination and conflict management skills • Expertise in one or more of the following areas: - NOC - Field maintenance - Network performance management - eTOM / ITIL - OSS / IT - IN / VAS - Resource Transfer Management (People and Assets) • Knowledge of GSM,SS7 • Knowledge of ITIL Framework • Knowledge of latest PM tools • Knowledge of latest Operating Systems like Linux/Unix, Windows, clustering • Excellent interpersonal and negotiation skills with excellent written and spoken English skills If the role interests you, please send acroos your updated CV with the following details: Current Salary: Expected Salary: Time required to join: Experience in Unix/Linux: Experience in VAS: Send CV to nidhis@e-lixirweb.com ( Not to me) L2 Support with Comviva Technologies to be based at Kenya