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Key
Responsibility
Write well constructed shell scripts with functional routine
Shift operations planning and coordination
Manage internal/external escalations and communication
Manage tools and process adherence
Manage new service/Node integration /Transition with NOC
Effectively deal with customers on escalated issues
Manage and assist individuals and team in achieving goals
Skills Required
Interface with Tools and ISVs for requirement gathering for NOC Integration
& Implementation
Advanced knowledge of overall telecom domain with exposure to VAS
Prior experience in telecom managed services or a similar environment
Advance MS-office and Visio skills
Good Analytical Skills. Should be able to analyze data and create customer
facing reports using MS-office
Troubleshooting skills on following, one or more VAS Services:
- Roaming Platform
- Messaging Platform
- Content Management
- Call Management
Vendor coordination and conflict management skills
Expertise in one or more of the following areas:
- NOC
- Field maintenance
- Network performance management
- eTOM / ITIL
- OSS / IT
- IN / VAS
- Resource Transfer Management (People and Assets)
Knowledge of GSM,SS7
Knowledge of ITIL Framework
Knowledge of latest PM tools
Knowledge of latest Operating Systems like Linux/Unix, Windows, clustering
Excellent interpersonal and negotiation skills with excellent written and
spoken English skills
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