For those looking for internship for above, kindly send to me your updated CVs. My email is dmaishe@gmail.com * JOB DESCRIPTION: HELPDESK SUPPORT INTERN* *Summary:* The HelpDesk Support Intern will have the responsibility of assisting users on various hardware or software related issues. This position will also provide support to all employees; common sense and professionalism is required. *Responsibilities:* - Identify, research, and resolve technical problems. - Respond to telephone calls, instant messages, email and personnel requests for technical support. - Document, track, and monitor all problems to ensure a timely resolution. - Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN. - Recommend and schedule repairs, via vendors or hands on. - Install and configure workstations based on company needs and requirements. - Provide end users support for all LAN- based applications. - Update all IT related inventory. - Installation, uninstallation of software. - Perform other duties or special projects as requested related to area of responsibility. - Moving and Set up of IT equipment. *Requirements:* Education & Experience: Minimum – IT diploma. *Knowledge & skills:* - General knowledge of Microsoft Windows 2000/03, XP, Vista,Win7. - General knowledge of Microsoft Office Suite 2000, 2003, 2007. - (Word, Excel, Powerpoint, Outlook). *Must have* - A strong work ethic, organization skills. - The desire to learn and is not afraid to ask questions. - Ability to maintain confidentiality at all times. - Dependable. - Ability to work under little supervision while meeting deliverables. *Working Conditions:* - Flexibility to work in shifts including weekend and graveyard(night) whenever needed. - Use of computer terminals requiring frequent mental and visual attention; and able to lift\carry servers, PCs as well as workstations.