Summary:
The HelpDesk Support Intern will have the responsibility of assisting users on various hardware or software related issues. This position will also provide support to all employees; common sense and professionalism is required.
Responsibilities:
Identify, research, and resolve technical problems.
Respond to telephone calls, instant messages, email and personnel requests for technical support.
Document, track, and monitor all problems to ensure a timely resolution.
Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN.
Recommend and schedule repairs, via vendors or hands on.
Install and configure workstations based on company needs and requirements.
Provide end users support for all LAN- based applications.
Update all IT related inventory.
Installation, uninstallation of software.
Perform other duties or special projects as requested related to area of responsibility.
Moving and Set up of IT equipment.
Requirements:
Education & Experience:
Minimum – IT diploma.
Knowledge & skills:
General knowledge of Microsoft Windows 2000/03, XP, Vista,Win7.
General knowledge of Microsoft Office Suite 2000, 2003, 2007.
(Word, Excel, Powerpoint, Outlook).
Must have
A strong work ethic, organization skills.
The desire to learn and is not afraid to ask questions.
Ability to maintain confidentiality at all times.
Dependable.
Ability to work under little supervision while meeting deliverables.
Working Conditions:
Flexibility to work in shifts including weekend and graveyard(night) whenever needed.
Use of computer terminals requiring frequent mental and visual attention; and able to lift\carry servers, PCs as well as workstations.