Re: [Skunkworks] Zuku Quality Of Service...
I suppose we wait for Kenya Power then. On Sat, Mar 12, 2016 at 3:11 PM, Arthur Buliva via skunkworks < skunkworks@lists.my.co.ke> wrote:
I follow conversations regarding ISPs and am left with a few conclusions:
1. Zuku: Behave like bait. Once you are hooked, they offer zero support. Their speeds are dependent on where one lives, but when okay they are quite good service providers 2. JTL Faiba. Expensive and poorest coverage, but reliable in terms of speed. 3. Safaricom: Best coverage but unpopular because of the obsession with bundles. Their unlimited internet Wimax option is expensive 4. Orange: Previously the go-to ISP but losing ground because of speeds that are slow and indeed getting slower.
With all these factors, does it mean that no ISP is cut out to expand countrywide, since most of them cover Nairobi only yet all these woes shadow them.. On 11 Mar 2016 2:15 pm, Tony Waichungo via skunkworks < skunkworks@lists.my.co.ke> wrote:
And I thought I was the only one suffering in pain. Their speeds have degraded significantly. And the fact that they now charge me more for extra Mbps-that I don't need- only for a 360p youtube video to buffer is adding more salt to injury.
On 11 March 2016 at 11:48, Okechukwu via skunkworks < skunkworks@lists.my.co.ke> wrote:
Yep, this is so annoying! I once lectured some support guy telling me how internet connections work. I simply told him I can come and teach them how to configure a proper network!
./Ok3ch
Sent from my iPad
On Mar 11, 2016, at 09:29, Andrew Wafula via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hello, The service is really poor of late. Lots of timeouts and sometimes simply no connection to the Internet even if you can do the Zuku speedtest. The problem is when you talk to Zuku support as long as you are able to do the speedtest and get a reasonable speed then they assume the problem is on your end.
Regards, Andrew On Mar 11, 2016 08:25, "Noah Ogori via skunkworks" < skunkworks@lists.my.co.ke> wrote:
Greetings All & Whoever is Listening at Zuku - The service has totally degraded and too inconsistent. Yet we now pay more! Something is wrong.
Ogori
------------------------------ *From:* Michael Bullut via skunkworks <skunkworks@lists.my.co.ke> *Sent:* Thursday, March 10, 2016 11:45 AM *To:* Skunkworks Mailing List *Subject:* [Skunkworks] Zuku Quality Of Service...
Greetings Team,
How many of you have experienced greatly degraded speeds since Zuku carried out the upgrade of their respective Internet packages? Last night, I was clocking speeds of under 1 Mbps *(downsteam)* & I could barely catch up on my YouTube subscriptions. Anyone on this forum from Zuku that can address this matter?
Warm regards,
Michael Bullut.
---
*Cell:* *+254 723 393 114. **Skype Name:* *Michael Bullut.* *Twitter:* * @Kipsang <http://twitter.com/Kipsang/> * *Blog: http://www.kipsang.com/ <http://www.kipsang.com/>* *E-mail:* *main@kipsang.com <main@kipsang.com>*
*---*
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-- Regards, Mark Mwangi markmwangi.me.ke
Based on existing Kenya Power Customer Care and quality of service I predict they'll be worse than any of the existing ISPs. On Mar 14, 2016 5:58 PM, "Mark Mwangi via skunkworks" < skunkworks@lists.my.co.ke> wrote:
I suppose we wait for Kenya Power then.
On Sat, Mar 12, 2016 at 3:11 PM, Arthur Buliva via skunkworks < skunkworks@lists.my.co.ke> wrote:
I follow conversations regarding ISPs and am left with a few conclusions:
1. Zuku: Behave like bait. Once you are hooked, they offer zero support. Their speeds are dependent on where one lives, but when okay they are quite good service providers 2. JTL Faiba. Expensive and poorest coverage, but reliable in terms of speed. 3. Safaricom: Best coverage but unpopular because of the obsession with bundles. Their unlimited internet Wimax option is expensive 4. Orange: Previously the go-to ISP but losing ground because of speeds that are slow and indeed getting slower.
With all these factors, does it mean that no ISP is cut out to expand countrywide, since most of them cover Nairobi only yet all these woes shadow them.. On 11 Mar 2016 2:15 pm, Tony Waichungo via skunkworks < skunkworks@lists.my.co.ke> wrote:
And I thought I was the only one suffering in pain. Their speeds have degraded significantly. And the fact that they now charge me more for extra Mbps-that I don't need- only for a 360p youtube video to buffer is adding more salt to injury.
On 11 March 2016 at 11:48, Okechukwu via skunkworks < skunkworks@lists.my.co.ke> wrote:
Yep, this is so annoying! I once lectured some support guy telling me how internet connections work. I simply told him I can come and teach them how to configure a proper network!
./Ok3ch
Sent from my iPad
On Mar 11, 2016, at 09:29, Andrew Wafula via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hello, The service is really poor of late. Lots of timeouts and sometimes simply no connection to the Internet even if you can do the Zuku speedtest. The problem is when you talk to Zuku support as long as you are able to do the speedtest and get a reasonable speed then they assume the problem is on your end.
Regards, Andrew On Mar 11, 2016 08:25, "Noah Ogori via skunkworks" < skunkworks@lists.my.co.ke> wrote:
Greetings All & Whoever is Listening at Zuku - The service has totally degraded and too inconsistent. Yet we now pay more! Something is wrong.
Ogori
------------------------------ *From:* Michael Bullut via skunkworks <skunkworks@lists.my.co.ke> *Sent:* Thursday, March 10, 2016 11:45 AM *To:* Skunkworks Mailing List *Subject:* [Skunkworks] Zuku Quality Of Service...
Greetings Team,
How many of you have experienced greatly degraded speeds since Zuku carried out the upgrade of their respective Internet packages? Last night, I was clocking speeds of under 1 Mbps *(downsteam)* & I could barely catch up on my YouTube subscriptions. Anyone on this forum from Zuku that can address this matter?
Warm regards,
Michael Bullut.
---
*Cell:* *+254 723 393 114. **Skype Name:* *Michael Bullut.* *Twitter:* * @Kipsang <http://twitter.com/Kipsang/> * *Blog: http://www.kipsang.com/ <http://www.kipsang.com/>* *E-mail:* *main@kipsang.com <main@kipsang.com>*
*---*
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-- Be the change you want to see in the world.
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards,
Mark Mwangi
markmwangi.me.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
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actually kenya power is very responsive on social media , it's their ground team thats a mess On Mon, Mar 14, 2016 at 8:38 PM, James Kagwe via skunkworks < skunkworks@lists.my.co.ke> wrote:
Based on existing Kenya Power Customer Care and quality of service I predict they'll be worse than any of the existing ISPs. On Mar 14, 2016 5:58 PM, "Mark Mwangi via skunkworks" < skunkworks@lists.my.co.ke> wrote:
I suppose we wait for Kenya Power then.
On Sat, Mar 12, 2016 at 3:11 PM, Arthur Buliva via skunkworks < skunkworks@lists.my.co.ke> wrote:
I follow conversations regarding ISPs and am left with a few conclusions:
1. Zuku: Behave like bait. Once you are hooked, they offer zero support. Their speeds are dependent on where one lives, but when okay they are quite good service providers 2. JTL Faiba. Expensive and poorest coverage, but reliable in terms of speed. 3. Safaricom: Best coverage but unpopular because of the obsession with bundles. Their unlimited internet Wimax option is expensive 4. Orange: Previously the go-to ISP but losing ground because of speeds that are slow and indeed getting slower.
With all these factors, does it mean that no ISP is cut out to expand countrywide, since most of them cover Nairobi only yet all these woes shadow them.. On 11 Mar 2016 2:15 pm, Tony Waichungo via skunkworks < skunkworks@lists.my.co.ke> wrote:
And I thought I was the only one suffering in pain. Their speeds have degraded significantly. And the fact that they now charge me more for extra Mbps-that I don't need- only for a 360p youtube video to buffer is adding more salt to injury.
On 11 March 2016 at 11:48, Okechukwu via skunkworks < skunkworks@lists.my.co.ke> wrote:
Yep, this is so annoying! I once lectured some support guy telling me how internet connections work. I simply told him I can come and teach them how to configure a proper network!
./Ok3ch
Sent from my iPad
On Mar 11, 2016, at 09:29, Andrew Wafula via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hello, The service is really poor of late. Lots of timeouts and sometimes simply no connection to the Internet even if you can do the Zuku speedtest. The problem is when you talk to Zuku support as long as you are able to do the speedtest and get a reasonable speed then they assume the problem is on your end.
Regards, Andrew On Mar 11, 2016 08:25, "Noah Ogori via skunkworks" < skunkworks@lists.my.co.ke> wrote:
Greetings All & Whoever is Listening at Zuku - The service has totally degraded and too inconsistent. Yet we now pay more! Something is wrong.
Ogori
------------------------------ *From:* Michael Bullut via skunkworks <skunkworks@lists.my.co.ke> *Sent:* Thursday, March 10, 2016 11:45 AM *To:* Skunkworks Mailing List *Subject:* [Skunkworks] Zuku Quality Of Service...
Greetings Team,
How many of you have experienced greatly degraded speeds since Zuku carried out the upgrade of their respective Internet packages? Last night, I was clocking speeds of under 1 Mbps *(downsteam)* & I could barely catch up on my YouTube subscriptions. Anyone on this forum from Zuku that can address this matter?
Warm regards,
Michael Bullut.
---
*Cell:* *+254 723 393 114. **Skype Name:* *Michael Bullut.* *Twitter:* * @Kipsang <http://twitter.com/Kipsang/> * *Blog: http://www.kipsang.com/ <http://www.kipsang.com/>* *E-mail:* *main@kipsang.com <main@kipsang.com>*
*---*
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Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Be the change you want to see in the world.
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards,
Mark Mwangi
markmwangi.me.ke
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-- GG
...and that is where the problem is. We don't need assurance from guys seated in an office while no work is getting done on ground. If my experience with Kenya Power is anything to go by they would be last solution for internet that i would consider. Regards. On 15 March 2016 at 10:07, geoffrey gitagia via skunkworks < skunkworks@lists.my.co.ke> wrote:
actually kenya power is very responsive on social media , it's their ground team thats a mess
On Mon, Mar 14, 2016 at 8:38 PM, James Kagwe via skunkworks < skunkworks@lists.my.co.ke> wrote:
Based on existing Kenya Power Customer Care and quality of service I predict they'll be worse than any of the existing ISPs. On Mar 14, 2016 5:58 PM, "Mark Mwangi via skunkworks" < skunkworks@lists.my.co.ke> wrote:
I suppose we wait for Kenya Power then.
On Sat, Mar 12, 2016 at 3:11 PM, Arthur Buliva via skunkworks < skunkworks@lists.my.co.ke> wrote:
I follow conversations regarding ISPs and am left with a few conclusions:
1. Zuku: Behave like bait. Once you are hooked, they offer zero support. Their speeds are dependent on where one lives, but when okay they are quite good service providers 2. JTL Faiba. Expensive and poorest coverage, but reliable in terms of speed. 3. Safaricom: Best coverage but unpopular because of the obsession with bundles. Their unlimited internet Wimax option is expensive 4. Orange: Previously the go-to ISP but losing ground because of speeds that are slow and indeed getting slower.
With all these factors, does it mean that no ISP is cut out to expand countrywide, since most of them cover Nairobi only yet all these woes shadow them.. On 11 Mar 2016 2:15 pm, Tony Waichungo via skunkworks < skunkworks@lists.my.co.ke> wrote:
And I thought I was the only one suffering in pain. Their speeds have degraded significantly. And the fact that they now charge me more for extra Mbps-that I don't need- only for a 360p youtube video to buffer is adding more salt to injury.
On 11 March 2016 at 11:48, Okechukwu via skunkworks < skunkworks@lists.my.co.ke> wrote:
Yep, this is so annoying! I once lectured some support guy telling me how internet connections work. I simply told him I can come and teach them how to configure a proper network!
./Ok3ch
Sent from my iPad
On Mar 11, 2016, at 09:29, Andrew Wafula via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hello, The service is really poor of late. Lots of timeouts and sometimes simply no connection to the Internet even if you can do the Zuku speedtest. The problem is when you talk to Zuku support as long as you are able to do the speedtest and get a reasonable speed then they assume the problem is on your end.
Regards, Andrew On Mar 11, 2016 08:25, "Noah Ogori via skunkworks" < skunkworks@lists.my.co.ke> wrote:
Greetings All & Whoever is Listening at Zuku - The service has totally degraded and too inconsistent. Yet we now pay more! Something is wrong.
Ogori
------------------------------ *From:* Michael Bullut via skunkworks <skunkworks@lists.my.co.ke> *Sent:* Thursday, March 10, 2016 11:45 AM *To:* Skunkworks Mailing List *Subject:* [Skunkworks] Zuku Quality Of Service...
Greetings Team,
How many of you have experienced greatly degraded speeds since Zuku carried out the upgrade of their respective Internet packages? Last night, I was clocking speeds of under 1 Mbps *(downsteam)* & I could barely catch up on my YouTube subscriptions. Anyone on this forum from Zuku that can address this matter?
Warm regards,
Michael Bullut.
---
*Cell:* *+254 723 393 114. **Skype Name:* *Michael Bullut.* *Twitter:* * @Kipsang <http://twitter.com/Kipsang/> * *Blog: http://www.kipsang.com/ <http://www.kipsang.com/>* *E-mail:* *main@kipsang.com <main@kipsang.com>*
*---*
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-- Be the change you want to see in the world.
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-- Regards,
Mark Mwangi
markmwangi.me.ke
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-- GG
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Greetings, Grrrrr! I reported error E16 to zuku customer service two hours ago and it is yet to be resolved. That is after the lady who was assisting me kept me on hold for eternity just for her to tell me her superior would call me back. Do we have a Twitter handle? We need to Twit zuku until they emprove their service delivery. Yours sincerely, Alex Gabriel
Zuku has E16 error? Never seen it. Twit @ZukuOfficial On Thu, Mar 17, 2016 at 10:42 PM, Alex Gabriel via skunkworks < skunkworks@lists.my.co.ke> wrote:
Greetings,
Grrrrr! I reported error E16 to zuku customer service two hours ago and it is yet to be resolved.
That is after the lady who was assisting me kept me on hold for eternity just for her to tell me her superior would call me back.
Do we have a Twitter handle? We need to Twit zuku until they emprove their service delivery.
Yours sincerely,
Alex Gabriel
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-- Regards Brian Ngure
Hallo Brian, Yes they do gave error E16 Service is currently scrambled. As regards to the Twitter handle I was referring to Skunkworks if we have our own. Yours Sincerely, Alex Gabriel Alex Gabriel On Thu, Mar 17, 2016 at 10:47 PM, Brian Ngure <brian@pixie.co.ke> wrote:
Zuku has E16 error? Never seen it.
Twit @ZukuOfficial
On Thu, Mar 17, 2016 at 10:42 PM, Alex Gabriel via skunkworks < skunkworks@lists.my.co.ke> wrote:
Greetings,
Grrrrr! I reported error E16 to zuku customer service two hours ago and it is yet to be resolved.
That is after the lady who was assisting me kept me on hold for eternity just for her to tell me her superior would call me back.
Do we have a Twitter handle? We need to Twit zuku until they emprove their service delivery.
Yours sincerely,
Alex Gabriel
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
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-- Regards
Brian Ngure
*https://twitter.com/ZukuOfficial <https://twitter.com/ZukuOfficial> * On 17 March 2016 at 22:42, Alex Gabriel via skunkworks < skunkworks@lists.my.co.ke> wrote:
Greetings,
Grrrrr! I reported error E16 to zuku customer service two hours ago and it is yet to be resolved.
That is after the lady who was assisting me kept me on hold for eternity just for her to tell me her superior would call me back.
Do we have a Twitter handle? We need to Twit zuku until they emprove their service delivery.
Yours sincerely,
Alex Gabriel
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
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participants (9)
-
Alex Gabriel -
Arthur Buliva -
awatila＠yahoo.co.uk -
Brian Ngure -
Francis Nderitu -
geoffrey gitagia -
James Kagwe -
Mark Mwangi -
Michael Bullut