...and that is where the problem is. We don't need assurance from guys seated in an office while no work is getting done on ground. If my experience with Kenya Power is anything to go by they would be last solution for internet that i would consider.

Regards.

On 15 March 2016 at 10:07, geoffrey gitagia via skunkworks <skunkworks@lists.my.co.ke> wrote:
actually kenya power is very responsive on social media , it's their ground team thats a mess

On Mon, Mar 14, 2016 at 8:38 PM, James Kagwe via skunkworks <skunkworks@lists.my.co.ke> wrote:

Based on existing Kenya Power Customer Care and quality of service I predict they'll be worse than any of the existing ISPs.

On Mar 14, 2016 5:58 PM, "Mark Mwangi via skunkworks" <skunkworks@lists.my.co.ke> wrote:
I suppose we wait for Kenya Power then. 

On Sat, Mar 12, 2016 at 3:11 PM, Arthur Buliva via skunkworks <skunkworks@lists.my.co.ke> wrote:

I follow conversations regarding ISPs and am left with a few conclusions:

1. Zuku: Behave like bait. Once you are hooked, they offer zero support. Their speeds are dependent on where one lives, but when okay they are quite good service providers
2. JTL Faiba. Expensive and poorest coverage, but reliable in terms of speed.
3. Safaricom: Best coverage but unpopular because of the obsession with bundles. Their unlimited internet Wimax option is expensive
4. Orange: Previously the go-to ISP but losing ground because of speeds that are slow and indeed getting slower.

With all these factors, does it mean that no ISP is cut out to expand countrywide, since most of them cover Nairobi only yet all these woes shadow them..

On 11 Mar 2016 2:15 pm, Tony Waichungo via skunkworks <skunkworks@lists.my.co.ke> wrote:
And I thought I was the only one suffering in pain. Their speeds have degraded significantly. And the fact that they now charge me more for extra Mbps-that I don't need- only for a 360p youtube video to buffer is adding more salt to injury.

On 11 March 2016 at 11:48, Okechukwu via skunkworks <skunkworks@lists.my.co.ke> wrote:
Yep, this is so annoying! I once lectured some support guy telling me how internet connections work. I simply told him I can come and teach them how to configure a proper network!

./Ok3ch

Sent from my iPad

On Mar 11, 2016, at 09:29, Andrew Wafula via skunkworks <skunkworks@lists.my.co.ke> wrote:

Hello,
The service is really poor of late. Lots of timeouts and sometimes simply no connection to the Internet even if you can do the Zuku speedtest.
The problem is when you talk to Zuku support as long as you are able to do the speedtest and get a reasonable speed then they assume the problem is on your end.

Regards,
Andrew

On Mar 11, 2016 08:25, "Noah Ogori via skunkworks" <skunkworks@lists.my.co.ke> wrote:

Greetings All & Whoever is Listening at Zuku - The service has totally degraded and too inconsistent. Yet we now pay more! Something is wrong.


Ogori



From: Michael Bullut via skunkworks <skunkworks@lists.my.co.ke>
Sent: Thursday, March 10, 2016 11:45 AM
To: Skunkworks Mailing List
Subject: [Skunkworks] Zuku Quality Of Service...
 
Greetings Team,

How many of you have experienced greatly degraded speeds since Zuku carried out the upgrade of their respective Internet packages? Last night, I was clocking speeds of under 1 Mbps (downsteam) & I could barely catch up on my YouTube subscriptions. Anyone on this forum from Zuku that can address this matter? 

Warm regards, 

Michael Bullut.

---

Cell: +254 723 393 114.
Skype Name: Michael Bullut.

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