Hi Good People, Hope this finds you well, we are looking for a person to fill the above mentioned position. *Responsibilities and Duties* - Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and call-backs in a timely manner, in accordance with current procedures - - Assist either in person or remotely, in the resolution of support issues to ensure timely impact on user satisfaction - Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers - Monitor client support performance and maintenance schedule *Skills and specifications* - Diploma or Bachelor’s degree in Computer Science or Information Technology - At least 2 years of hands-on experience in desktop or help desk support role - Extensive knowledge of Mail servers, Mail clients and Web Servers (Both in windows and linux) - Positive attitude and strong work ethics, ability to multi task is a must - Ability to adapt and pick up new techniques and technology - Attention to detail - Excellent verbal and written communication skills - A sharp mind with the ability to grasp concepts quickly and work out complex logic problems - Must be self motivated If you feel you are qualified for the above position, kindly send your application along with an up-to-date CV with telephone contacts for three professional referees to jobs@sawasawa.com including your daily telephone contact. Please do not send your resumes to me. kind regards, Margaret Mwenjera "May your days be filled with answered prayers."