Hi Good People,

Hope this finds you well, we are looking for a person to fill the above mentioned position.

Responsibilities and Duties

• Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and call-backs in a timely manner, in accordance with current procedures
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• Assist either in person or remotely, in the resolution of support issues to ensure timely impact on user satisfaction
• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
• Monitor client support performance and maintenance schedule

Skills and specifications

• Diploma or Bachelor’s degree in Computer Science or Information Technology
• At least 2 years of hands-on experience in desktop or help desk support role 
• Extensive knowledge of Mail servers, Mail clients and Web Servers (Both in windows and linux)
• Positive attitude and strong work ethics, ability to multi task is a must
• Ability to adapt and pick up new techniques and technology
• Attention to detail
• Excellent verbal and written communication skills
• A sharp mind with the ability to grasp concepts quickly and work out complex logic problems
• Must be self motivated

If you feel you are qualified for the above position, kindly send your application along with an up-to-date CV with telephone contacts for three professional referees to jobs@sawasawa.com including your daily telephone contact.