Re: [Skunkworks] poor speeds ref. 771224

Tabitha i don't not know what kind of assumptions you made but i in fact do know Telkom Kenya uses Teams, EASSy and Lion See link below from your own website http://www.telkom.co.ke/index.php?option=com_content&view=article&id=132%3Aw... while you are it take a look at the values listed on the same page for the sake or argument i know internet connectivity has an issue worldwide due to other issues happening elsewhere http://www.techspot.com/news/52076-anti-spam-group-web-host-dispute-leads-to... Please let me know the actual status, if there is a problem , state it as it is don't have me waiting for service that will never come i do have other alternatives but orange is my 1st Regards G.G. On Thu, Mar 28, 2013 at 8:35 AM, Broadband Back office Ccare < bbcustomercare@orange-tkl.co.ke> wrote:
Hello Geoffrey,****
We acknowledge receipt of your complaint and we regret on the same.****
We experienced a network incident SEACOM that provides some connectivity** **
link among others, had announced the occurrence of multiple fiber cuts affecting****
services in Eastern and southern Africa.****
Kindly accept our apologies as we work on a resolution.****
** **
Kind Regards,****
[image: orange]****
*Tabitha Mue*****
Broadband Customer Care ****
Other network: 020 2221000****
Orange Network: 100****
Email : bbcustomercare@orange-tkl.co.ke ****
[image: tel] ****
** **
*From:* geoffrey gitagia [mailto:ggitagia@gmail.com] *Sent:* Tuesday, March 26, 2013 4:50 PM
*To:* Broadband Back office Ccare *Subject:* Re: poor speeds ref. 771224****
** **
Hi Tabitha****
i have not seen any change in anything. whats is the current status*** *
** **
Regards****
GG****
** **
On Tue, Mar 26, 2013 at 2:07 PM, Broadband Back office Ccare < bbcustomercare@orange-tkl.co.ke> wrote:****
Hello,****
We acknowledge receipt of your complaint and we regret on the same.****
Your case booked under ref. 771224is receiving quick attention from our technical team.****
We shall keep you updated on the progress.****
Thank you for your patience and for choosing orange as your service provider.****
****
****
Kind Regards,****
[image: orange]****
*Tabitha Mue*****
Broadband Customer Care ****
Other network: 020 2221000****
Orange Network: 100****
Email : bbcustomercare@orange-tkl.co.ke ****
[image: tel] ****
****
*From:* geoffrey gitagia [mailto:ggitagia@gmail.com] *Sent:* Tuesday, March 26, 2013 1:48 PM****
*To:* Broadband Back office Ccare****
*Subject:* Re: poor speeds****
****
Tabitha****
i also keep getting "a connection to the remote computer could not be established. you might need to change the network" and the modem wont work until i reboot , what could be the cause of this?****
****
Regards****
GG****
On Tue, Mar 26, 2013 at 11:27 AM, geoffrey gitagia <ggitagia@gmail.com> wrote:****
Hi Tabitha****
thank you for the quick response , its still capped and cant do more than 380 i know i haven't hit FUP yet since i reported it after i bought the bundle on Sunday and started downloading yesterday ****
Check with your team****
****
Its not a location issue since i have tried in in Nairobi and home and its the same ****
****
Regards****
GG****
****
On Tue, Mar 26, 2013 at 11:08 AM, Broadband Back office Ccare < bbcustomercare@orange-tkl.co.ke> wrote:****
Hello Geoffrey,****
This is a follow up to find out if you are able to access the internet without fluctuations. ****
We did work on case, please let us know if there is an issue.****
Thank you for choosing Orange as your preferred service provider****
****
****
Kind Regards,****
[image: orange]****
*Tabitha Mue*****
Broadband Customer Care ****
Other network: 020 2221000****
Orange Network: 100****
Email : bbcustomercare@orange-tkl.co.ke ****
[image: tel] ****
****
*From:* geoffrey gitagia [mailto:ggitagia@gmail.com] *Sent:* Sunday, March 24, 2013 11:26 AM *To:* Broadband Back office Ccare *Subject:* poor speeds****
****
Hi Care****
i am having aweful speeds of late , i can get the HSPDA network but the speeds are GSM , please check my account or my service****
****
0772352150****
****
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GG****
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