Hello Geoffrey,
We acknowledge receipt of your complaint and we regret on the same.
We experienced a network incident SEACOM that provides some connectivity
link among others, had announced the occurrence of multiple fiber cuts affecting
services in Eastern and southern Africa.
Kindly accept our apologies as we work on a resolution.
Kind Regards,
Tabitha Mue
Broadband Customer Care
Other network: 020 2221000
Orange Network: 100
Email : bbcustomercare@orange-tkl.co.ke
From: geoffrey gitagia [mailto:ggitagia@gmail.com]
Sent: Tuesday, March 26, 2013 4:50 PMSubject: Re: poor speeds ref. 771224
To: Broadband Back office Ccare
Hi Tabitha
i have not seen any change in anything. whats is the current status
Regards
GG
On Tue, Mar 26, 2013 at 2:07 PM, Broadband Back office Ccare <bbcustomercare@orange-tkl.co.ke> wrote:
Hello,
We acknowledge receipt of your complaint and we regret on the same.
Your case booked under ref. 771224is receiving quick attention from our technical team.
We shall keep you updated on the progress.
Thank you for your patience and for choosing orange as your service provider.
Kind Regards,
Tabitha Mue
Broadband Customer Care
Other network: 020 2221000
Orange Network: 100
Email : bbcustomercare@orange-tkl.co.ke
From: geoffrey gitagia [mailto:ggitagia@gmail.com]
Sent: Tuesday, March 26, 2013 1:48 PM
To: Broadband Back office CcareSubject: Re: poor speeds
Tabitha
i also keep getting "a connection to the remote computer could not be established. you might need to change the network" and the modem wont work until i reboot , what could be the cause of this?
Regards
GG
On Tue, Mar 26, 2013 at 11:27 AM, geoffrey gitagia <ggitagia@gmail.com> wrote:
Hi Tabitha
thank you for the quick response , its still capped and cant do more than 380 i know i haven't hit FUP yet since i reported it after i bought the bundle on Sunday and started downloading yesterday
Check with your team
Its not a location issue since i have tried in in Nairobi and home and its the same
Regards
GG
On Tue, Mar 26, 2013 at 11:08 AM, Broadband Back office Ccare <bbcustomercare@orange-tkl.co.ke> wrote:
Hello Geoffrey,
This is a follow up to find out if you are able to access the internet without fluctuations.
We did work on case, please let us know if there is an issue.
Thank you for choosing Orange as your preferred service provider
Kind Regards,
Tabitha Mue
Broadband Customer Care
Other network: 020 2221000
Orange Network: 100
Email : bbcustomercare@orange-tkl.co.ke
From: geoffrey gitagia [mailto:ggitagia@gmail.com]
Sent: Sunday, March 24, 2013 11:26 AM
To: Broadband Back office Ccare
Subject: poor speeds
Hi Care
i am having aweful speeds of late , i can get the HSPDA network but the speeds are GSM , please check my account or my service
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GG
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GG
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GG
IMPORTANT. This e-mail message and any attachments are strictly confidential and may be protected by law. This message is intended only for the named recipient(s) above. If you have received this message in error, or are not the named recipient(s), please immediately notify the sender and delete this e-mail message. Any unauthorized view, usage or disclosure of this message is prohibited. Since e-mail messages may not be reliable, France Telecom Group shall not be liable for any message if modified, changed or falsified. Additionally the recipient should ensure they are actually virus free.
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GG
IMPORTANT. This e-mail message and any attachments are strictly confidential and may be protected by law. This message is intended only for the named recipient(s) above. If you have received this message in error, or are not the named recipient(s), please immediately notify the sender and delete this e-mail message. Any unauthorized view, usage or disclosure of this message is prohibited. Since e-mail messages may not be reliable, France Telecom Group shall not be liable for any message if modified, changed or falsified. Additionally the recipient should ensure they are actually virus free.
GG