Scratch Card Expiry- The Orange Ordeal
Morning, I had this experience with yesterday trying to load my orange modem but the card wouldn't go through, on checking the card had expired, so i called CC and am told they don't activate expired cards. Who in this day and age does that? My argument: When the cards are developed, they are given a life span until which they should be used. If they are not used, they expire but their value is still intact since it has not been redeemed. Technically, its value is still intact as no one has used that code yet. How then is it not possible to unlock that value by just activating that card number since it has not been used before...? Mind you Airtel does it... Please enlighten me if am wrong, but i feel that thousand bob should not just slip off my hands!! Orange reps have anything to say about this? -- Regards Njoroge Mathu http://sojjar.blogspot.com
In those stupid moments, I over scratched a Telkom card. That was 4 weeks ago. Numerous calls to Orange, nothing. The card is now too old and unused. They just cant get me the digits to top up my hungry phone. With Safaricom you just walk to CC or authorized dealer n bang!, you got a new card. QB wil forever rule our telco landscape. These others just don't get it! ~peter. On 6/5/12, Paul Mathu <mails.mathu@gmail.com> wrote:
Morning,
I had this experience with yesterday trying to load my orange modem but the card wouldn't go through, on checking the card had expired, so i called CC and am told they don't activate expired cards. Who in this day and age does that?
Hi Mathu, Sorry for the experience. This happens with companies that have no regard for their customers. The othe day they were complaining about lack of money. Soon or later they will wake up and find the cheese has moved and close shop! Regards shad ________________________________ From: Paul Mathu <mails.mathu@gmail.com> To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Cc: customercare@orange-tkl.co.ke Sent: Tuesday, June 5, 2012 9:47 AM Subject: [Skunkworks] Scratch Card Expiry- The Orange Ordeal Morning, I had this experience with yesterday trying to load my orange modem but the card wouldn't go through, on checking the card had expired, so i called CC and am told they don't activate expired cards. Who in this day and age does that? My argument: When the cards are developed, they are given a life span until which they should be used. If they are not used, they expire but their value is still intact since it has not been redeemed. Technically, its value is still intact as no one has used that code yet. How then is it not possible to unlock that value by just activating that card number since it has not been used before...? Mind you Airtel does it... Please enlighten me if am wrong, but i feel that thousand bob should not just slip off my hands!! Orange reps have anything to say about this? -- Regards Njoroge Mathu http://sojjar.blogspot.com _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Strange !! I have been using Orange for internet for over 3 months now and always when i call 0202222121 i get assistance On Tue, Jun 5, 2012 at 2:43 PM, Shadrack Mwaniki <shadrack_mwaniki@yahoo.com
wrote:
Hi Mathu, Sorry for the experience. This happens with companies that have no regard for their customers. The othe day they were complaining about lack of money.
Soon or later they will wake up and find the cheese has moved and close shop!
Regards shad
------------------------------ *From:* Paul Mathu <mails.mathu@gmail.com> *To:* Skunkworks Mailing List <skunkworks@lists.my.co.ke> *Cc:* customercare@orange-tkl.co.ke *Sent:* Tuesday, June 5, 2012 9:47 AM *Subject:* [Skunkworks] Scratch Card Expiry- The Orange Ordeal
Morning,
I had this experience with yesterday trying to load my orange modem but the card wouldn't go through, on checking the card had expired, so i called CC and am told they don't activate expired cards. Who in this day and age does that?
My argument: When the cards are developed, they are given a life span until which they should be used. If they are not used, they expire but their value is still intact since it has not been redeemed. Technically, its value is still intact as no one has used that code yet. How then is it not possible to unlock that value by just activating that card number since it has not been used before...? Mind you Airtel does it...
Please enlighten me if am wrong, but i feel that thousand bob should not just slip off my hands!! Orange reps have anything to say about this?
--
Regards
Njoroge Mathu
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Orange support is just dead out incompetent. Over a month ago my phone HTC running Android stopped accessing the internet via the bew.orange.co.keapn but wap.orange.co.ke and proxy enabled works for web only. After numerous calls and taking it to their shop at GPO I haven't got the issue fixed. The guy at the shop knew almost nothing about setting internet up now am on airtel not looking back unless they call after sorting it out. On Jun 6, 2012 8:32 AM, "Emmanuel" <signal@space.co.ke> wrote:
Strange !!
I have been using Orange for internet for over 3 months now and always when i call 0202222121 i get assistance
On Tue, Jun 5, 2012 at 2:43 PM, Shadrack Mwaniki < shadrack_mwaniki@yahoo.com> wrote:
Hi Mathu, Sorry for the experience. This happens with companies that have no regard for their customers. The othe day they were complaining about lack of money.
Soon or later they will wake up and find the cheese has moved and close shop!
Regards shad
------------------------------ *From:* Paul Mathu <mails.mathu@gmail.com> *To:* Skunkworks Mailing List <skunkworks@lists.my.co.ke> *Cc:* customercare@orange-tkl.co.ke *Sent:* Tuesday, June 5, 2012 9:47 AM *Subject:* [Skunkworks] Scratch Card Expiry- The Orange Ordeal
Morning,
I had this experience with yesterday trying to load my orange modem but the card wouldn't go through, on checking the card had expired, so i called CC and am told they don't activate expired cards. Who in this day and age does that?
My argument: When the cards are developed, they are given a life span until which they should be used. If they are not used, they expire but their value is still intact since it has not been redeemed. Technically, its value is still intact as no one has used that code yet. How then is it not possible to unlock that value by just activating that card number since it has not been used before...? Mind you Airtel does it...
Please enlighten me if am wrong, but i feel that thousand bob should not just slip off my hands!! Orange reps have anything to say about this?
--
Regards
Njoroge Mathu
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
participants (5)
-
Emmanuel -
Job Muriuki -
Paul Mathu -
Peter Osotsi -
Shadrack Mwaniki