Interactive voice response systems (IVR systems)
Hi Skunks, Anyone have experience with IVR systems? It looks like Safaricom doesn't necessarily provide this service so wondering what solutions exist locally or one that you can recommend based of experience. I'd love for when there's an incoming all, that the caller hears "For admissions, press 1. For the product 2 office, press 2. For payments, press 3." or something like that ~ And those options redirect to different calls. I've used an AT&T option before (US) where as you were receiving the incoming call it actually warned you before you picked up "incoming cal from :Admissions" Anyway something like this would be great, even if the functionality was less sophisticated. Thanks
Have a look at Asterisk: http://www.asterisk.org/ (Its open source) On Mon, Dec 14, 2015 at 12:16 PM, The sherminator via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi Skunks,
Anyone have experience with IVR systems? It looks like Safaricom doesn't necessarily provide this service so wondering what solutions exist locally or one that you can recommend based of experience.
I'd love for when there's an incoming all, that the caller hears "For admissions, press 1. For the product 2 office, press 2. For payments, press 3." or something like that ~ And those options redirect to different calls. I've used an AT&T option before (US) where as you were receiving the incoming call it actually warned you before you picked up "incoming cal from :Admissions"
Anyway something like this would be great, even if the functionality was less sophisticated.
Thanks
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- *Ahmed Maawy* Executive Director - SwahiliBox / M-Power (CBO) Ambassador - Open Knowledge Director - Startup Grind Mombasa Software Developer - AJ+ / EveryLayer (KE) +254 714 960 627 Skype: ultimateprogramer swahilibox.co.ke m-power.or.ke www.okfn.org <http://okfn.org/> startupgrind.com ajplus.net www.everylayer.com
+1 for Asterisk On 14 December 2015 at 12:18, Ahmed Mohamed Maawy via skunkworks < skunkworks@lists.my.co.ke> wrote:
Have a look at Asterisk: http://www.asterisk.org/ (Its open source)
On Mon, Dec 14, 2015 at 12:16 PM, The sherminator via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi Skunks,
Anyone have experience with IVR systems? It looks like Safaricom doesn't necessarily provide this service so wondering what solutions exist locally or one that you can recommend based of experience.
I'd love for when there's an incoming all, that the caller hears "For admissions, press 1. For the product 2 office, press 2. For payments, press 3." or something like that ~ And those options redirect to different calls. I've used an AT&T option before (US) where as you were receiving the incoming call it actually warned you before you picked up "incoming cal from :Admissions"
Anyway something like this would be great, even if the functionality was less sophisticated.
Thanks
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- *Ahmed Maawy* Executive Director - SwahiliBox / M-Power (CBO) Ambassador - Open Knowledge Director - Startup Grind Mombasa Software Developer - AJ+ / EveryLayer (KE) +254 714 960 627 Skype: ultimateprogramer
swahilibox.co.ke m-power.or.ke www.okfn.org <http://okfn.org/> startupgrind.com ajplus.net www.everylayer.com
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ------------------------------------------------------------------ ---Freedom is the right of all sentient beings--- ------------------------------------------------------------------ Thanks and Regards, Kariuki James Wanjau, (+254) 0717-315-092
The same functionality can be provided via a PRS firm. In Kenya they would use an E1 line that has a maximum of I think 30 calls in an instant. This calls can then ask the user to input the DTMF (e.g 1 for sales, 2 for HR etc). Then the system will look for phone numbers of the people in the above selected options. If the people are out of the office it can even call their mobile phone numbers. The recording of their conversations can be stored in the cloud for access later on. Maxwell Iragu. Sent from Mail for Windows 10 From: James Wanjau via skunkworks Sent: Monday, December 14, 2015 12:23 PM To: Ahmed Mohamed Maawy; Skunkworks Mailing List Subject: Re: [Skunkworks] Interactive voice response systems (IVR systems) +1 for Asterisk On 14 December 2015 at 12:18, Ahmed Mohamed Maawy via skunkworks <skunkworks@lists.my.co.ke> wrote: Have a look at Asterisk: http://www.asterisk.org/ (Its open source) On Mon, Dec 14, 2015 at 12:16 PM, The sherminator via skunkworks <skunkworks@lists.my.co.ke> wrote: Hi Skunks, Anyone have experience with IVR systems? It looks like Safaricom doesn't necessarily provide this service so wondering what solutions exist locally or one that you can recommend based of experience. I'd love for when there's an incoming all, that the caller hears "For admissions, press 1. For the product 2 office, press 2. For payments, press 3." or something like that ~ And those options redirect to different calls. I've used an AT&T option before (US) where as you were receiving the incoming call it actually warned you before you picked up "incoming cal from :Admissions" Anyway something like this would be great, even if the functionality was less sophisticated. Thanks _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke -- Ahmed Maawy Executive Director - SwahiliBox / M-Power (CBO) Ambassador - Open Knowledge Director - Startup Grind Mombasa Software Developer - AJ+ / EveryLayer (KE) +254 714 960 627 Skype: ultimateprogramer swahilibox.co.ke m-power.or.ke www.okfn.org startupgrind.com ajplus.net www.everylayer.com _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke -- ------------------------------------------------------------------ ---Freedom is the right of all sentient beings--- ------------------------------------------------------------------ Thanks and Regards, Kariuki James Wanjau, (+254) 0717-315-092
are you looking for a system that does that or are you looking for the actual recording... On Mon, Dec 14, 2015 at 12:23 PM, James Wanjau via skunkworks < skunkworks@lists.my.co.ke> wrote:
+1 for Asterisk
On 14 December 2015 at 12:18, Ahmed Mohamed Maawy via skunkworks < skunkworks@lists.my.co.ke> wrote:
Have a look at Asterisk: http://www.asterisk.org/ (Its open source)
On Mon, Dec 14, 2015 at 12:16 PM, The sherminator via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi Skunks,
Anyone have experience with IVR systems? It looks like Safaricom doesn't necessarily provide this service so wondering what solutions exist locally or one that you can recommend based of experience.
I'd love for when there's an incoming all, that the caller hears "For admissions, press 1. For the product 2 office, press 2. For payments, press 3." or something like that ~ And those options redirect to different calls. I've used an AT&T option before (US) where as you were receiving the incoming call it actually warned you before you picked up "incoming cal from :Admissions"
Anyway something like this would be great, even if the functionality was less sophisticated.
Thanks
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- *Ahmed Maawy* Executive Director - SwahiliBox / M-Power (CBO) Ambassador - Open Knowledge Director - Startup Grind Mombasa Software Developer - AJ+ / EveryLayer (KE) +254 714 960 627 Skype: ultimateprogramer
swahilibox.co.ke m-power.or.ke www.okfn.org <http://okfn.org/> startupgrind.com ajplus.net www.everylayer.com
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ------------------------------------------------------------------ ---Freedom is the right of all sentient beings--- ------------------------------------------------------------------ Thanks and Regards, Kariuki James Wanjau, (+254) 0717-315-092
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards, Chris Gitonga.
Thanks for the suggestions guys, I will check out Asterik first before I give the other options a go. Much appreciated. On Mon, Dec 14, 2015 at 12:37 PM, Christopher Gitonga via skunkworks < skunkworks@lists.my.co.ke> wrote:
are you looking for a system that does that or are you looking for the actual recording...
On Mon, Dec 14, 2015 at 12:23 PM, James Wanjau via skunkworks < skunkworks@lists.my.co.ke> wrote:
+1 for Asterisk
On 14 December 2015 at 12:18, Ahmed Mohamed Maawy via skunkworks < skunkworks@lists.my.co.ke> wrote:
Have a look at Asterisk: http://www.asterisk.org/ (Its open source)
On Mon, Dec 14, 2015 at 12:16 PM, The sherminator via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi Skunks,
Anyone have experience with IVR systems? It looks like Safaricom doesn't necessarily provide this service so wondering what solutions exist locally or one that you can recommend based of experience.
I'd love for when there's an incoming all, that the caller hears "For admissions, press 1. For the product 2 office, press 2. For payments, press 3." or something like that ~ And those options redirect to different calls. I've used an AT&T option before (US) where as you were receiving the incoming call it actually warned you before you picked up "incoming cal from :Admissions"
Anyway something like this would be great, even if the functionality was less sophisticated.
Thanks
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- *Ahmed Maawy* Executive Director - SwahiliBox / M-Power (CBO) Ambassador - Open Knowledge Director - Startup Grind Mombasa Software Developer - AJ+ / EveryLayer (KE) +254 714 960 627 Skype: ultimateprogramer
swahilibox.co.ke m-power.or.ke www.okfn.org <http://okfn.org/> startupgrind.com ajplus.net www.everylayer.com
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ------------------------------------------------------------------ ---Freedom is the right of all sentient beings--- ------------------------------------------------------------------ Thanks and Regards, Kariuki James Wanjau, (+254) 0717-315-092
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards, Chris Gitonga.
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Depends on your PABX, but yes, you can deploy Asterisk and have the IVR do your bidding. On 14 December 2015 at 12:16, The sherminator via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi Skunks,
Anyone have experience with IVR systems? It looks like Safaricom doesn't necessarily provide this service so wondering what solutions exist locally or one that you can recommend based of experience.
I'd love for when there's an incoming all, that the caller hears "For admissions, press 1. For the product 2 office, press 2. For payments, press 3." or something like that ~ And those options redirect to different calls. I've used an AT&T option before (US) where as you were receiving the incoming call it actually warned you before you picked up "incoming cal from :Admissions"
Anyway something like this would be great, even if the functionality was less sophisticated.
Thanks
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."
Hi Steve, We can sort you out on this. Please email me oliver@tpc.co.ke with your requirements and I should be able to respond with a solution in no time. regards Oliver - TPC On Mon, Dec 14, 2015 at 12:16 PM, The sherminator via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi Skunks,
Anyone have experience with IVR systems? It looks like Safaricom doesn't necessarily provide this service so wondering what solutions exist locally or one that you can recommend based of experience.
I'd love for when there's an incoming all, that the caller hears "For admissions, press 1. For the product 2 office, press 2. For payments, press 3." or something like that ~ And those options redirect to different calls. I've used an AT&T option before (US) where as you were receiving the incoming call it actually warned you before you picked up "incoming cal from :Admissions"
Anyway something like this would be great, even if the functionality was less sophisticated.
Thanks
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Warm Regards, Oliver Ndegwa *TRIPLE PLAY COMMUNICATION*P.O.Box 5207-00506, Nairobi | Phone : 254 02688421 | Cell: +254 713777001, 717883937 Dev Towers, Tubman Rd ,Nairobi, Kenya. | website: | www.tripleplaylive.net | skype:oliver.snom | Google talk:olie.ndegwa
You should check out Africa's Talking. I'm from just building an IVR based application using Africa's Talking IVR.
participants (8)
-
Ahmed Mohamed Maawy -
Christopher Gitonga -
James Wanjau -
Matt Gathu -
Maxwell Munene -
Odhiambo Washington -
Oliver Ndegwa -
The sherminator