Safaricom: Slow internet speeds
There are many reasons not to like Safcom, but they are the only proactive internet service firm ... Check the warning below ----- From: Business Support Sent: Thursday, December 02, 2010 11:38 AM To: Business Support Subject: RE: SLOW SPEEDS AND INTERMITTENT SERVICE TT: 10865 Dear Customer, The Seacom service providers have confirmed the exact point of fault as per below stated: Seacom update: As per the SMW4 Team, there is a fiber cut on Trans Egypt Terrestrial part between Alexandria and Suez on Route-2. The fault has been located 3.5 km from Alexandria. All the traffic didn’t switch over to Route-1 due to a suspected equipment issue. The equipment issue has been escalated to their vendor. The ETR to resolve the fiber cut is 3 and a half hours from now. We deeply regret the inconvenience this may be causing you and ask you to bear with us as we work to resolve. We will keep you updated on the fault resolution Kind Regards, Safaricom Business Support Pilot Line: +254 20 427 2222 GSM Pilot Line: +254 722 002222 www.safaricom.co.ke -- [Asentric Consulting Ltd] "You don't build a business, you build people who build your business for you" - Brad Sugars
Fixed lines are Defualt Lines for businesses
Can someone on Safaricom Internet link tell us how this issue with Seacom/Teams affected their service? On Thu, Dec 2, 2010 at 12:32 PM, David Kiania | Asentric Consulting Ltd < kianiadee@gmail.com> wrote:
There are many reasons not to like Safcom, but they are the only proactive internet service firm ... Check the warning below
-----
From: Business Support Sent: Thursday, December 02, 2010 11:38 AM To: Business Support Subject: RE: SLOW SPEEDS AND INTERMITTENT SERVICE TT: 10865
Dear Customer,
The Seacom service providers have confirmed the exact point of fault as per below stated:
Seacom update: As per the SMW4 Team, there is a fiber cut on Trans Egypt Terrestrial part between Alexandria and Suez on Route-2. The fault has been located 3.5 km from Alexandria. All the traffic didn’t switch over to Route-1 due to a suspected equipment issue. The equipment issue has been escalated to their vendor. The ETR to resolve the fiber cut is 3 and a half hours from now.
We deeply regret the inconvenience this may be causing you and ask you to bear with us as we work to resolve.
We will keep you updated on the fault resolution
Kind Regards,
Safaricom Business Support Pilot Line: +254 20 427 2222 GSM Pilot Line: +254 722 002222 www.safaricom.co.ke
--
[Asentric Consulting Ltd]
"You don't build a business, you build people who build your business for you" - Brad Sugars _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
Traffic slowed down but all in all the link has been stable. You need to be told there is a problem to know there is a problem.
I disagree on the proactiveness of safcom…. KDN sent the below email to their clients including safcom who just forwarded it onwards….(with zero changes apart form signature) From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of Odhiambo Washington Sent: Thursday, December 02, 2010 3:32 PM To: Skunkworks Mailing List Subject: Re: [Skunkworks] Safaricom: Slow internet speeds Can someone on Safaricom Internet link tell us how this issue with Seacom/Teams affected their service? On Thu, Dec 2, 2010 at 12:32 PM, David Kiania | Asentric Consulting Ltd <kianiadee@gmail.com> wrote: There are many reasons not to like Safcom, but they are the only proactive internet service firm ... Check the warning below ----- From: Business Support Sent: Thursday, December 02, 2010 11:38 AM To: Business Support Subject: RE: SLOW SPEEDS AND INTERMITTENT SERVICE TT: 10865 Dear Customer, The Seacom service providers have confirmed the exact point of fault as per below stated: Seacom update: As per the SMW4 Team, there is a fiber cut on Trans Egypt Terrestrial part between Alexandria and Suez on Route-2. The fault has been located 3.5 km from Alexandria. All the traffic didn’t switch over to Route-1 due to a suspected equipment issue. The equipment issue has been escalated to their vendor. The ETR to resolve the fiber cut is 3 and a half hours from now. We deeply regret the inconvenience this may be causing you and ask you to bear with us as we work to resolve. We will keep you updated on the fault resolution Kind Regards, Safaricom Business Support Pilot Line: +254 20 427 2222 GSM Pilot Line: +254 722 002222 www.safaricom.co.ke -- [Asentric Consulting Ltd] "You don't build a business, you build people who build your business for you" - Brad Sugars _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
Your point being? this comment imajin is with regard to our service provider Safaricom not KDN. On 12/2/10, Philip Musyoki <pmusyoki@gmail.com> wrote:
Why re-invent the wheel?
-- [Asentric Consulting Ltd] "You don't build a business, you build people who build your business for you" - Brad Sugars
I hate Safaricom #$%$&%^@#%$^&% On 12/2/10, David Kiania | Asentric Consulting Ltd <kianiadee@gmail.com> wrote:
Your point being? this comment imajin is with regard to our service provider Safaricom not KDN.
On 12/2/10, Philip Musyoki <pmusyoki@gmail.com> wrote:
Why re-invent the wheel?
--
[Asentric Consulting Ltd]
"You don't build a business, you build people who build your business for you" - Brad Sugars _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
On Thu, Dec 2, 2010 at 7:11 PM, Claire Njoki <clairenjoki@gmail.com> wrote:
I hate Safaricom #$%$&%^@#%$^&%
Clare, Could you please share the reason(s) why you hate Safaricom?? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
Options exist....no need for hate speech. Bernard On Thu, Dec 2, 2010 at 10:42 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Thu, Dec 2, 2010 at 7:11 PM, Claire Njoki <clairenjoki@gmail.com>wrote:
I hate Safaricom #$%$&%^@#%$^&%
Clare,
Could you please share the reason(s) why you hate Safaricom??
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
In defense of freedom of speech, that was not Hate Speech (even though it had the word "hate" ;-) Clare was expressing her opinion as we all do, skewed and with no need to substantiate. Am sure she has her reasons. Kiania D. On Fri, Dec 3, 2010 at 9:29 AM, Bernard Mwagiru <bmwagiru@gmail.com> wrote:
Options exist....no need for hate speech. Bernard
On Thu, Dec 2, 2010 at 10:42 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
On Thu, Dec 2, 2010 at 7:11 PM, Claire Njoki <clairenjoki@gmail.com> wrote:
I hate Safaricom #$%$&%^@#%$^&%
Clare,
Could you please share the reason(s) why you hate Safaricom??
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- [Asentric Consulting Ltd] "You don't build a business, you build people who build your business for you" - Brad Sugars
Fair enough... Bernard. On Fri, Dec 3, 2010 at 9:41 AM, David Kiania | Asentric Consulting Ltd < kianiadee@gmail.com> wrote:
In defense of freedom of speech, that was not Hate Speech (even though it had the word "hate" ;-) Clare was expressing her opinion as we all do, skewed and with no need to substantiate. Am sure she has her reasons.
Kiania D.
On Fri, Dec 3, 2010 at 9:29 AM, Bernard Mwagiru <bmwagiru@gmail.com> wrote:
Options exist....no need for hate speech. Bernard
On Thu, Dec 2, 2010 at 10:42 PM, Odhiambo Washington <odhiambo@gmail.com
wrote:
On Thu, Dec 2, 2010 at 7:11 PM, Claire Njoki <clairenjoki@gmail.com> wrote:
I hate Safaricom #$%$&%^@#%$^&%
Clare,
Could you please share the reason(s) why you hate Safaricom??
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
[Asentric Consulting Ltd]
"You don't build a business, you build people who build your business for you" - Brad Sugars _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
participants (8)
-
Bernard Mwagiru -
Claire Njoki -
David Kiania | Asentric Consulting Ltd -
Dennis Kioko -
Odhiambo Washington -
Patrick Karanja -
Philip Musyoki -
Tony Gacheru