CCK 10-Year Anniversary Celebrations kicked off today end Wednesday. Venue: KICC Room: Aberdare Exhibitions: 'upstairs' -- I shall be a panelist on Day Three –Wednesday 22 July 2009 9am CONSUMER PANEL "Consumers have the last say regarding the problems they currently face with their providers and the service quality they would like to have in the future. Topics: • Industry collaboration: Forging a common agenda for ICT in Kenya‘s economic and social development • Issues from a consumer perspective • How consumers could build their own networks to achieve the last mile solution • Harnessing potential through public-private partnership frameworks • Involving users and empowering communities • Leveraging resources Panelists: 1. Alex Gakuru, ICT Consumers Association of Kenya 2. Patricia Muchiri, Assistant Director- Consumer Affairs, CCK 3. Stephen Mutoro, CEO, The Kenya Alliance of Resident Associations(KARA) 4. Lucy Mathai, Project Co-ordinator, SIDAREC 5. Susan Mochache, Universal Access Funds, CCK You're welcome to this public forum and entry is free. Edward would you be available to live blog for sake of remote folks? Alex
Alex, If I recall correctly there was a concerted push for mobile number portability across network that seems to have mysteriously disappeared. I hope you can raise this and get some direction from the ther panelists. On Mon, Jul 20, 2009 at 7:14 PM, Gakuru Alex<alexgakuru.lists@gmail.com> wrote:
CCK 10-Year Anniversary Celebrations kicked off today end Wednesday.
Venue: KICC Room: Aberdare Exhibitions: 'upstairs' -- I shall be a panelist on Day Three –Wednesday 22 July 2009 9am CONSUMER PANEL "Consumers have the last say regarding the problems they currently face with their providers and the service quality they would like to have in the future.
Topics:
• Industry collaboration: Forging a common agenda for ICT in Kenya‘s economic and social development • Issues from a consumer perspective • How consumers could build their own networks to achieve the last mile solution • Harnessing potential through public-private partnership frameworks • Involving users and empowering communities • Leveraging resources
Panelists:
1. Alex Gakuru, ICT Consumers Association of Kenya 2. Patricia Muchiri, Assistant Director- Consumer Affairs, CCK 3. Stephen Mutoro, CEO, The Kenya Alliance of Resident Associations(KARA) 4. Lucy Mathai, Project Co-ordinator, SIDAREC 5. Susan Mochache, Universal Access Funds, CCK
You're welcome to this public forum and entry is free.
Edward would you be available to live blog for sake of remote folks?
Alex _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
It was actually raised yesterday by Orange/Telkom Deputy CEO who was a panelist. There were subsequent plenary discussions. Will look if could get the proceedings. On Tue, Jul 21, 2009 at 12:38 PM, Rad!<conradakunga@gmail.com> wrote:
Alex,
If I recall correctly there was a concerted push for mobile number portability across network that seems to have mysteriously disappeared. I hope you can raise this and get some direction from the ther panelists.
On Mon, Jul 20, 2009 at 7:14 PM, Gakuru Alex<alexgakuru.lists@gmail.com> wrote:
CCK 10-Year Anniversary Celebrations kicked off today end Wednesday.
Venue: KICC Room: Aberdare Exhibitions: 'upstairs' -- I shall be a panelist on Day Three –Wednesday 22 July 2009 9am CONSUMER PANEL "Consumers have the last say regarding the problems they currently face with their providers and the service quality they would like to have in the future.
Topics:
• Industry collaboration: Forging a common agenda for ICT in Kenya‘s economic and social development • Issues from a consumer perspective • How consumers could build their own networks to achieve the last mile solution • Harnessing potential through public-private partnership frameworks • Involving users and empowering communities • Leveraging resources
Panelists:
1. Alex Gakuru, ICT Consumers Association of Kenya 2. Patricia Muchiri, Assistant Director- Consumer Affairs, CCK 3. Stephen Mutoro, CEO, The Kenya Alliance of Resident Associations(KARA) 4. Lucy Mathai, Project Co-ordinator, SIDAREC 5. Susan Mochache, Universal Access Funds, CCK
You're welcome to this public forum and entry is free.
Edward would you be available to live blog for sake of remote folks?
Alex _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Hi Alex, I think there will be no better time to this up. I think it is time that there was a co-ordinated system put into place to check and bring to resolution customer complaints partaining to service delivery. The end result is not to make it difficult for service delivery but to keep checks of that service delivery. On its 10th anni, CCK consumer affairs with others should comeup with a complaint management system. The idea is to REGISTER the complaints for a particular service or provider directly. CCK and the other bodies will keep track and resolution of such. The statistics generated by the system will be public knowledge. This one caught my attention : " How consumers could build their own networks to achieve the last mile solution ". Possible to get more infomation? Rgds.
Hello, On Wed, Jul 22, 2009 at 11:01 AM, aki<aki275@googlemail.com> wrote:
Hi Alex, I think there will be no better time to this up. I think it is time that there was a co-ordinated system put into place to check and bring to resolution customer complaints partaining to service delivery. The end result is not to make it difficult for service delivery but to keep checks of that service delivery.
?¿ "not to make it difficult for service delivery ¿? funny, how can anyone complaining of undelivered services achieve this?
On its 10th anni, CCK consumer affairs with others should comeup with a complaint management system. The idea is to REGISTER the complaints for a particular service or provider directly. CCK and the other bodies will keep track and resolution of such. The statistics generated by the system will be public knowledge.
Coincidence?, actually had an informal chat with CCK staffers on Monday on this... Shared my idea of an automated ticketing system where each complaint would required complaining user picking provider and service from a pull down menu first. Then time + other details.. The complaints automatically forwarded to relevant Service provider and CCK gets complaints stats, ticket resolution status etc
This one caught my attention : " How consumers could build their own networks to achieve the last mile solution ". Possible to get more infomation?
Have plenty but won't share here :-).. you should have come to the event!
And then Skunks Team might get the contract to implement this complaint management system! On Wed, Jul 22, 2009 at 6:47 PM, Gakuru Alex <alexgakuru.lists@gmail.com>wrote:
Hello,
On Wed, Jul 22, 2009 at 11:01 AM, aki<aki275@googlemail.com> wrote:
Hi Alex, I think there will be no better time to this up. I think it is time that there was a co-ordinated system put into place to check and bring to resolution customer complaints partaining to service delivery. The end result is not to make it difficult for service delivery but to keep checks of that service delivery.
?¿ "not to make it difficult for service delivery ¿? funny, how can anyone complaining of undelivered services achieve this?
On its 10th anni, CCK consumer affairs with others should comeup with a complaint management system. The idea is to REGISTER the complaints for a particular service or provider directly. CCK and the other bodies will keep track and resolution of such. The statistics generated by the system will be public knowledge.
Coincidence?, actually had an informal chat with CCK staffers on Monday on this... Shared my idea of an automated ticketing system where each complaint would required complaining user picking provider and service from a pull down menu first. Then time + other details.. The complaints automatically forwarded to relevant Service provider and CCK gets complaints stats, ticket resolution status etc
This one caught my attention : " How consumers could build their own networks to achieve the last mile solution ". Possible to get more infomation?
Have plenty but won't share here :-).. you should have come to the event! _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Peter, you are right on. :-) I'm sure given the chance, even the same team that Al Kags started a project with would easily do this one. ! On Thu, Jul 23, 2009 at 10:19 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
And then Skunks Team might get the contract to implement this complaint management system!
Hey Alex, unfortunately cannot leave the cocoon...... I already started a thread yesterday on building your own broadband network. Hopefully the info on these below will open other ideas for many. Cheers. :-)
This one caught my attention : " How consumers could build their own
networks to achieve the last mile solution ". Possible to get more infomation?
Have plenty but won't share here :-).. you should have come to the event!
aki, On Thu, Jul 23, 2009 at 10:40 AM, aki<aki275@googlemail.com> wrote:
Hey Alex, unfortunately cannot leave the cocoon......
You probably have already noticed my principle difficulty with all heavy anonymous virtual persons yet absent in real-life and on the ground confronting the issues being raised. This spans across all mailing lists, and blogs. Also firmly believe in freedom of information. Only exception is where one has grounded personal security concerns if they showed their true identity.
I already started a thread yesterday on building your own broadband network. Hopefully the info on these below will open other ideas for many. Cheers. :-)
hmmm! knowledge exchange, yes, but then again not pumping it into a cocoon, ha ha ha regards,
Guys, With crossed fingers and open views, some good stuff is in the offing here. See attached screenshot. PS: Was in Today's paper. (Friday Nation August 7th page 8) On Tue, Jul 21, 2009 at 1:30 PM, Gakuru Alex <alexgakuru.lists@gmail.com>wrote:
It was actually raised yesterday by Orange/Telkom Deputy CEO who was a panelist. There were subsequent plenary discussions. Will look if could get the proceedings.
On Tue, Jul 21, 2009 at 12:38 PM, Rad!<conradakunga@gmail.com> wrote:
Alex,
If I recall correctly there was a concerted push for mobile number portability across network that seems to have mysteriously disappeared. I hope you can raise this and get some direction from the ther panelists.
Interesting responses from Safaricom: http://www.cck.go.ke/current_consultations/ On Fri, Aug 7, 2009 at 11:36 PM, Tony Likhanga <tlikhanga@gmail.com> wrote:
Guys, With crossed fingers and open views, some good stuff is in the offing here. See attached screenshot. PS: Was in Today's paper. (Friday Nation August 7th page 8)
On Tue, Jul 21, 2009 at 1:30 PM, Gakuru Alex <alexgakuru.lists@gmail.com>wrote:
It was actually raised yesterday by Orange/Telkom Deputy CEO who was a panelist. There were subsequent plenary discussions. Will look if could get the proceedings.
On Tue, Jul 21, 2009 at 12:38 PM, Rad!<conradakunga@gmail.com> wrote:
Alex,
If I recall correctly there was a concerted push for mobile number portability across network that seems to have mysteriously disappeared. I hope you can raise this and get some direction from the ther panelists.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
participants (6)
-
aki -
Bernard Mwagiru -
Gakuru Alex -
Peter Karunyu -
Rad! -
Tony Likhanga