Re: [Skunkworks] KDN Customer Care Line
@kiania and @mwangi please dont converse offlist. This information is soo important it needs to be out here, and on the record. :-) On Tue, Jul 6, 2010 at 11:16 AM, J Henry Mwangi <john.mwangi@kdn.co.ke>wrote:
Good Morning Kiania,
The mandate of the KDN Mass market contact centre is to undertake, resolve and provide feedback to all inquiries and enquiries regarding the KDN mass market products, which include, Izzytalk, Butterfly Wifi, Portal and DSL. The centre is manned by competent technical and commercial personnel.
If you would like more information regarding any of our solutions, kindly contact me off list.
*Kind Regards,*
* *
*J Henry Mwangi,*
*Customer Support Services,*
*Kenya Data Networks,*
*P.O Box 62499 - 00200,*
*Nairobi, Kenya.*
*Tel: +254 020 5 000 000, 711 060 000*
*EXT 107*
*Mobile: +254 752 867 179*
*Fax: +254 20 5 000 329*
*URL: www.kdn.co.ke ; www.butterfly.co.ke*
*msn: gmwazjh@hotmail.com*
*skype: gmwazjjh@skype.com*
*yahoo: gmwaz@yahoo.com*
* *
*[image: cid:049501ca7f2b$39ac60c0$dd13a8c0@local.kdn.co.ke]***
* *
*Whether you turn to the right or to the left, your ears will hear a voice behind you, saying, "This is the way; walk in it". **Isaiah 30:21*
*From:* skunkworks-bounces@lists.my.co.ke [mailto: skunkworks-bounces@lists.my.co.ke] *On Behalf Of *David Kiania | Asentric Consulting Ltd *Sent:* 05 July 2010 22:23
*To:* Skunkworks Mailing List *Subject:* Re: [Skunkworks] KDN Customer Care Line
Henry,
What does KDN Mass Market really entail and do they get technically astute help?
Kiania
On Mon, Jul 5, 2010 at 12:55 PM, J Henry Mwangi <john.mwangi@kdn.co.ke> wrote:
Hello Chege,
Small clarification :- KDN Mass market call centre – 020 5000 002
KDN Corporate call centre – 020 5000 000
*Kind Regards,*
* *
*J Henry Mwangi,*
*Customer Support Services,*
*Kenya Data Networks,*
*P.O Box 62499 - 00200,*
*Nairobi, Kenya.*
*Tel: +254 020 5 000 000, 711 060 000*
*EXT 107*
*Mobile: +254 752 867 179*
*Fax: +254 20 5 000 329*
*URL: www.kdn.co.ke ; www.butterfly.co.ke*
*msn: gmwazjh@hotmail.com*
*skype: gmwazjjh@skype.com*
*yahoo: gmwaz@yahoo.com*
* *
*[image: cid:049501ca7f2b$39ac60c0$dd13a8c0@local.kdn.co.ke]*
* *
*Whether you turn to the right or to the left, your ears will hear a voice behind you, saying, "This is the way; walk in it". **Isaiah 30:21*
*From:* skunkworks-bounces@lists.my.co.ke [mailto: skunkworks-bounces@lists.my.co.ke] *On Behalf Of *johny chege *Sent:* 05 July 2010 12:01 *To:* Skunkworks Mailing List
*Subject:* Re: [Skunkworks] KDN Customer Care Line
try reaching them on 0205000000
CJ
--- On *Mon, 7/5/10, Net Net <bgp.peers@gmail.com>* wrote:
From: Net Net <bgp.peers@gmail.com> Subject: Re: [Skunkworks] KDN Customer Care Line To: "Skunkworks Mailing List" <skunkworks@lists.my.co.ke> Date: Monday, July 5, 2010, 12:28 AM
Dude keep trying.The best way is to have a contact/account manager in an ISP.
By the way what do you mean10.199.0.1 is unreachable?unreachable fromm where when that is a private IP?
On Sun, Jul 4, 2010 at 2:30 PM, David Njuguna <dnjuguna@gmail.com<http://mc/compose?to=dnjuguna@gmail.com>> wrote:
Today I have made five calls to KDN, each of these calls goes through but the line is so bad that the customer care representatives are unable to hear me clearly.
Does KDN offer email support? I get no replies on support@kdn.co.ke<http://mc/compose?to=support@kdn.co.ke>or ispsol@kdn.co.ke <http://mc/compose?to=ispsol@kdn.co.ke> Anyone know a KDN email address that gets read?
Butterfly WIFI in Kilifi is down again and has been down since Wednesday.
10.199.0.1 is unreachable.
Thanks D.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke <http://mc/compose?to=Skunkworks@lists.my.co.ke> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-----Inline Attachment Follows-----
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke <http://mc/compose?to=Skunkworks@lists.my.co.ke> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. *Kenya Data Networks,* *Tel: +254(20)5000000,* *www.kdn.co.ke*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
[Asentric Consulting Ltd]
If a man has in himself the soul of a slave will he not become one no matter what his birth ....
-Richest Man in Babylon
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. *Kenya Data Networks,* *Tel: +254(20)5000000,* *www.kdn.co.ke*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Posted on 100% recycled electrons
Yeah, if itns gonna benefit all of us, why make it private? On 06/07/2010, [ Brainiac ] <arebacollins@gmail.com> wrote:
@kiania and @mwangi
please dont converse offlist. This information is soo important it needs to be out here, and on the record. :-)
On Tue, Jul 6, 2010 at 11:16 AM, J Henry Mwangi <john.mwangi@kdn.co.ke>wrote:
Good Morning Kiania,
The mandate of the KDN Mass market contact centre is to undertake, resolve and provide feedback to all inquiries and enquiries regarding the KDN mass market products, which include, Izzytalk, Butterfly Wifi, Portal and DSL. The centre is manned by competent technical and commercial personnel.
If you would like more information regarding any of our solutions, kindly contact me off list.
*Kind Regards,*
* *
*J Henry Mwangi,*
*Customer Support Services,*
*Kenya Data Networks,*
*P.O Box 62499 - 00200,*
*Nairobi, Kenya.*
*Tel: +254 020 5 000 000, 711 060 000*
*EXT 107*
*Mobile: +254 752 867 179*
*Fax: +254 20 5 000 329*
*URL: www.kdn.co.ke ; www.butterfly.co.ke*
*msn: gmwazjh@hotmail.com*
*skype: gmwazjjh@skype.com*
*yahoo: gmwaz@yahoo.com*
* *
*[image: cid:049501ca7f2b$39ac60c0$dd13a8c0@local.kdn.co.ke]***
* *
*Whether you turn to the right or to the left, your ears will hear a voice behind you, saying, "This is the way; walk in it". **Isaiah 30:21*
*From:* skunkworks-bounces@lists.my.co.ke [mailto: skunkworks-bounces@lists.my.co.ke] *On Behalf Of *David Kiania | Asentric Consulting Ltd *Sent:* 05 July 2010 22:23
*To:* Skunkworks Mailing List *Subject:* Re: [Skunkworks] KDN Customer Care Line
Henry,
What does KDN Mass Market really entail and do they get technically astute help?
Kiania
On Mon, Jul 5, 2010 at 12:55 PM, J Henry Mwangi <john.mwangi@kdn.co.ke> wrote:
Hello Chege,
Small clarification :- KDN Mass market call centre – 020 5000 002
KDN Corporate call centre – 020 5000 000
*Kind Regards,*
* *
*J Henry Mwangi,*
*Customer Support Services,*
*Kenya Data Networks,*
*P.O Box 62499 - 00200,*
*Nairobi, Kenya.*
*Tel: +254 020 5 000 000, 711 060 000*
*EXT 107*
*Mobile: +254 752 867 179*
*Fax: +254 20 5 000 329*
*URL: www.kdn.co.ke ; www.butterfly.co.ke*
*msn: gmwazjh@hotmail.com*
*skype: gmwazjjh@skype.com*
*yahoo: gmwaz@yahoo.com*
* *
*[image: cid:049501ca7f2b$39ac60c0$dd13a8c0@local.kdn.co.ke]*
* *
*Whether you turn to the right or to the left, your ears will hear a voice behind you, saying, "This is the way; walk in it". **Isaiah 30:21*
*From:* skunkworks-bounces@lists.my.co.ke [mailto: skunkworks-bounces@lists.my.co.ke] *On Behalf Of *johny chege *Sent:* 05 July 2010 12:01 *To:* Skunkworks Mailing List
*Subject:* Re: [Skunkworks] KDN Customer Care Line
try reaching them on 0205000000
CJ
--- On *Mon, 7/5/10, Net Net <bgp.peers@gmail.com>* wrote:
From: Net Net <bgp.peers@gmail.com> Subject: Re: [Skunkworks] KDN Customer Care Line To: "Skunkworks Mailing List" <skunkworks@lists.my.co.ke> Date: Monday, July 5, 2010, 12:28 AM
Dude keep trying.The best way is to have a contact/account manager in an ISP.
By the way what do you mean10.199.0.1 is unreachable?unreachable fromm where when that is a private IP?
On Sun, Jul 4, 2010 at 2:30 PM, David Njuguna <dnjuguna@gmail.com<http://mc/compose?to=dnjuguna@gmail.com>> wrote:
Today I have made five calls to KDN, each of these calls goes through but the line is so bad that the customer care representatives are unable to hear me clearly.
Does KDN offer email support? I get no replies on support@kdn.co.ke<http://mc/compose?to=support@kdn.co.ke>or ispsol@kdn.co.ke <http://mc/compose?to=ispsol@kdn.co.ke> Anyone know a KDN email address that gets read?
Butterfly WIFI in Kilifi is down again and has been down since Wednesday.
10.199.0.1 is unreachable.
Thanks D.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke <http://mc/compose?to=Skunkworks@lists.my.co.ke> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-----Inline Attachment Follows-----
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke <http://mc/compose?to=Skunkworks@lists.my.co.ke> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. *Kenya Data Networks,* *Tel: +254(20)5000000,* *www.kdn.co.ke*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
[Asentric Consulting Ltd]
If a man has in himself the soul of a slave will he not become one no matter what his birth ....
-Richest Man in Babylon
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. *Kenya Data Networks,* *Tel: +254(20)5000000,* *www.kdn.co.ke*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Posted on 100% recycled electrons
-- Solomon Mbũrũ Kamau ***************************************************** Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity! http://smiley2.wordpress.com http://mburu.sikika.co.ke
participants (2)
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[ Brainiac ] -
Solomon Mburu Kamau