@kiania and @mwangi <br><br>please dont converse offlist. This information is soo important it needs to be out here, and on the record. :-)<br><br><div class="gmail_quote">On Tue, Jul 6, 2010 at 11:16 AM, J Henry Mwangi <span dir="ltr">&lt;<a href="mailto:john.mwangi@kdn.co.ke">john.mwangi@kdn.co.ke</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">









<div link="blue" vlink="purple" lang="EN-GB">

<div>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Good Morning Kiania,</span></p>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">The mandate of the KDN Mass market contact centre is to
undertake, resolve and provide feedback to all inquiries and enquiries regarding
the KDN mass market products, which include, Izzytalk, Butterfly Wifi, Portal
and DSL. The centre is manned by competent technical and commercial personnel.</span></p>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">If you would like more information regarding any of our
solutions, kindly contact me off list.</span></p><div class="im">

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">Kind Regards,</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);"> </span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">J Henry Mwangi,</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">Customer Support Services,</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">Kenya Data Networks,</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">P.O Box 62499 - 00200,</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">Nairobi, Kenya.</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">Tel:  +254 020 5 000 000, 711 060 000</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">EXT 107</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">Mobile: +254 752 867 179</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">Fax: +254 20 5 000 329</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">URL: <a href="http://www.kdn.co.ke" target="_blank">www.kdn.co.ke</a> ; <a href="http://www.butterfly.co.ke" target="_blank">www.butterfly.co.ke</a></span></i></p>


<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">msn: <a href="mailto:gmwazjh@hotmail.com" target="_blank">gmwazjh@hotmail.com</a></span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">skype: <a href="mailto:gmwazjjh@skype.com" target="_blank">gmwazjjh@skype.com</a></span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">yahoo: <a href="mailto:gmwaz@yahoo.com" target="_blank">gmwaz@yahoo.com</a></span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);"> </span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);"><img src="cid:image001.jpg@01CB1CED.50237900" alt="cid:049501ca7f2b$39ac60c0$dd13a8c0@local.kdn.co.ke" height="100" width="579" border="0"></span></i><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);"></span></i></p>


<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);"> </span></i></p>

<p class="MsoNormal"><b><i><span style="font-size: 11pt; color: rgb(227, 108, 10);">Whether you turn to the right or to the left, your ears will
hear a voice behind you, saying, &quot;This is the way; walk in it&quot;. </span></i></b><b><span style="font-size: 11pt; color: rgb(31, 73, 125);">Isaiah
30:21</span></b><span style="font-size: 11pt; color: rgb(31, 73, 125);"></span></p>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>

</div><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0cm 0cm;">

<p class="MsoNormal"><b><span style="font-size: 10pt;" lang="EN-US">From:</span></b><span style="font-size: 10pt;" lang="EN-US"> <a href="mailto:skunkworks-bounces@lists.my.co.ke" target="_blank">skunkworks-bounces@lists.my.co.ke</a>
[mailto:<a href="mailto:skunkworks-bounces@lists.my.co.ke" target="_blank">skunkworks-bounces@lists.my.co.ke</a>] <b>On Behalf Of </b>David Kiania |
Asentric Consulting Ltd<br>
<b>Sent:</b> 05 July 2010 22:23<div><div></div><div class="h5"><br>
<b>To:</b> Skunkworks Mailing List<br>
<b>Subject:</b> Re: [Skunkworks] KDN Customer Care Line</div></div></span></p>

</div><div><div></div><div class="h5">

<p class="MsoNormal"> </p>

<div>

<p class="MsoNormal"> </p>

</div>

<div>

<p class="MsoNormal">Henry,</p>

</div>

<div>

<p class="MsoNormal"> </p>

</div>

<div>

<p class="MsoNormal">What does KDN Mass Market really entail and do they get
technically astute help?</p>

</div>

<div>

<p class="MsoNormal"> </p>

</div>

<div>

<p class="MsoNormal"> </p>

</div>

<div>

<p class="MsoNormal">Kiania</p>

</div>

<div>

<p class="MsoNormal"> </p>

</div>

<div>

<p class="MsoNormal"> </p>

</div>

<p class="MsoNormal" style="margin-bottom: 12pt;"> </p>

<div>

<p class="MsoNormal">On Mon, Jul 5, 2010 at 12:55 PM, J Henry Mwangi &lt;<a href="mailto:john.mwangi@kdn.co.ke" target="_blank">john.mwangi@kdn.co.ke</a>&gt; wrote:</p>

<div>

<div>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Hello Chege,</span></p>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Small clarification :- KDN Mass market
call centre – 020 5000 002</span></p>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">KDN Corporate call centre – 020
5000 000</span></p>

<div>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">Kind Regards,</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);"> </span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">J Henry
Mwangi,</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">Customer
Support Services,</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">Kenya Data
Networks,</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">P.O Box 62499
- 00200,</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">Nairobi,
Kenya.</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">Tel: 
+254 020 5 000 000, 711 060 000</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">EXT 107</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">Mobile: +254
752 867 179</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">Fax: +254 20 5
000 329</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">URL: <a href="http://www.kdn.co.ke" target="_blank">www.kdn.co.ke</a> ; <a href="http://www.butterfly.co.ke" target="_blank">www.butterfly.co.ke</a></span></i></p>


<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">msn: <a href="mailto:gmwazjh@hotmail.com" target="_blank">gmwazjh@hotmail.com</a></span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">skype: <a href="mailto:gmwazjjh@skype.com" target="_blank">gmwazjjh@skype.com</a></span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);">yahoo: <a href="mailto:gmwaz@yahoo.com" target="_blank">gmwaz@yahoo.com</a></span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);"> </span></i></p>

<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);"><img src="cid:image001.jpg@01CB1CED.50237900" alt="cid:049501ca7f2b$39ac60c0$dd13a8c0@local.kdn.co.ke" height="100" width="579" border="0"></span></i></p>


<p class="MsoNormal"><i><span style="font-size: 10pt; font-family: &quot;Courier New&quot;; color: rgb(0, 0, 153);"> </span></i></p>

<p class="MsoNormal"><b><i><span style="font-size: 11pt; color: rgb(227, 108, 10);">Whether you turn to the right or to the
left, your ears will hear a voice behind you, saying, &quot;This is the way;
walk in it&quot;. </span></i></b><b><span style="font-size: 11pt; color: rgb(31, 73, 125);">Isaiah
30:21</span></b></p>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>

</div>

<div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0cm 0cm;">

<p class="MsoNormal"><b><span style="font-size: 10pt;" lang="EN-US">From:</span></b><span style="font-size: 10pt;" lang="EN-US"> <a href="mailto:skunkworks-bounces@lists.my.co.ke" target="_blank">skunkworks-bounces@lists.my.co.ke</a> [mailto:<a href="mailto:skunkworks-bounces@lists.my.co.ke" target="_blank">skunkworks-bounces@lists.my.co.ke</a>]
<b>On Behalf Of </b>johny chege<br>
<b>Sent:</b> 05 July 2010 12:01<br>
<b>To:</b> Skunkworks Mailing List</span></p>

<div>

<div>

<p class="MsoNormal"><br>
<b>Subject:</b> Re: [Skunkworks] KDN Customer Care Line</p>

</div>

</div>

</div>

<div>

<div>

<p class="MsoNormal"> </p>

<table border="0" cellpadding="0" cellspacing="0">
 <tbody><tr>
  <td style="padding: 0cm;" valign="top">
  <p class="MsoNormal">try
  reaching them on 0205000000<br>
  <br>
  <br>
  CJ<br>
  <br>
  --- On <b>Mon, 7/5/10, Net Net <i>&lt;<a href="mailto:bgp.peers@gmail.com" target="_blank">bgp.peers@gmail.com</a>&gt;</i></b> wrote:</p>
  <p class="MsoNormal" style="margin-bottom: 12pt;"><br>
  From: Net Net &lt;<a href="mailto:bgp.peers@gmail.com" target="_blank">bgp.peers@gmail.com</a>&gt;<br>
  Subject: Re: [Skunkworks] KDN Customer Care Line<br>
  To: &quot;Skunkworks Mailing List&quot; &lt;<a href="mailto:skunkworks@lists.my.co.ke" target="_blank">skunkworks@lists.my.co.ke</a>&gt;<br>
  Date: Monday, July 5, 2010, 12:28 AM</p>
  <div>
  <p class="MsoNormal">Dude
  keep trying.The best way is to have a contact/account manager in an ISP.</p>
  <div>
  <p class="MsoNormal" style="margin-bottom: 12pt;">By
  the way what do you mean10.199.0.1 is unreachable?unreachable fromm where
  when that is a private IP?</p>
  <div>
  <p class="MsoNormal">On
  Sun, Jul 4, 2010 at 2:30 PM, David Njuguna &lt;<a href="http://mc/compose?to=dnjuguna@gmail.com" target="_blank">dnjuguna@gmail.com</a>&gt;
  wrote:</p>
  <p class="MsoNormal">Today
  I have made five calls to KDN, each of these calls goes through but the line
  is so bad that the customer care representatives are unable to hear me
  clearly. </p>
  <div>
  <p class="MsoNormal"> </p>
  </div>
  <div>
  <p class="MsoNormal">Does
  KDN offer email support? I get no replies on <a href="http://mc/compose?to=support@kdn.co.ke" target="_blank">support@kdn.co.ke</a>
  or <a href="http://mc/compose?to=ispsol@kdn.co.ke" target="_blank">ispsol@kdn.co.ke</a>
  Anyone know a KDN email address that gets read?</p>
  </div>
  <div>
  <p class="MsoNormal"> </p>
  </div>
  <div>
  <p class="MsoNormal">Butterfly
  WIFI in Kilifi is down again and has been down since Wednesday. </p>
  </div>
  <div>
  <p class="MsoNormal"> </p>
  </div>
  <div>
  <p class="MsoNormal">10.199.0.1
  is unreachable. </p>
  </div>
  <div>
  <p class="MsoNormal"> </p>
  </div>
  <div>
  <p class="MsoNormal">Thanks
  D.</p>
  </div>
  <p class="MsoNormal"><br>
  _______________________________________________<br>
  Skunkworks mailing list<br>
  <a href="http://mc/compose?to=Skunkworks@lists.my.co.ke" target="_blank">Skunkworks@lists.my.co.ke</a><br>
  <a href="http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks" target="_blank">http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks</a><br>
  ------------<br>
  Skunkworks Server donations spreadsheet<br>
  <a href="http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1fbjAwOUE&amp;hl=en" target="_blank">http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1fbjAwOUE&amp;hl=en</a><br>

  ------------<br>
  Skunkworks Rules<br>
  <a href="http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94" target="_blank">http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94</a><br>
  ------------<br>
  Other services @ <a href="http://my.co.ke" target="_blank">http://my.co.ke</a></p>
  </div>
  <p class="MsoNormal"> </p>
  </div>
  </div>
  <p class="MsoNormal" style="margin-bottom: 12pt;"><br>
  -----Inline Attachment Follows-----</p>
  <div>
  <p class="MsoNormal">_______________________________________________<br>
  Skunkworks mailing list<br>
  <a href="http://mc/compose?to=Skunkworks@lists.my.co.ke" target="_blank">Skunkworks@lists.my.co.ke</a><br>
  <a href="http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks" target="_blank">http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks</a><br>
  ------------<br>
  Skunkworks Server donations spreadsheet<br>
  <a href="http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1fbjAwOUE&amp;hl=en" target="_blank">http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1fbjAwOUE&amp;hl=en</a><br>

  ------------<br>
  Skunkworks Rules<br>
  <a href="http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94" target="_blank">http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94</a><br>
  ------------<br>
  Other services @ <a href="http://my.co.ke" target="_blank">http://my.co.ke</a></p>
  </div>
  </td>
 </tr>
</tbody></table>

<p class="MsoNormal"><span style="font-size: 10pt;"> </span></p>

</div>

</div>

</div>

<p class="MsoNormal"> </p>

<div>

<p class="MsoNormal"><span style="font-size: 10pt; color: blue;">This message
contains confidential information and is intended only for the individual
named. If you are not the named addressee you should not disseminate,
distribute or copy this e-mail. Please notify the sender immediately by e-mail
if you have received this e-mail by mistake and delete this e-mail from your
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incomplete, or contain viruses. The sender therefore does not accept liability
for any errors or omissions in the contents of this message, which arise as a
result of e-mail transmission. If verification is required please request a
hard-copy version. <b>Kenya Data Networks,</b> <b>Tel: +254(20)5000000,</b> <b><a href="http://www.kdn.co.ke" target="_blank">www.kdn.co.ke</a></b> </span></p>

</div>

</div>

<p class="MsoNormal"><br>
_______________________________________________<br>
Skunkworks mailing list<br>
<a href="mailto:Skunkworks@lists.my.co.ke" target="_blank">Skunkworks@lists.my.co.ke</a><br>
<a href="http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks" target="_blank">http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks</a><br>
------------<br>
Skunkworks Server donations spreadsheet<br>
<a href="http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1fbjAwOUE&amp;hl=en" target="_blank">http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1fbjAwOUE&amp;hl=en</a><br>

------------<br>
Skunkworks Rules<br>
<a href="http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94" target="_blank">http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94</a><br>
------------<br>
Other services @ <a href="http://my.co.ke" target="_blank">http://my.co.ke</a></p>

</div>

<p class="MsoNormal"><br>
<br clear="all">
<br>
-- <br>
<br>
[Asentric Consulting Ltd]<br>
<br>
If a man has in himself the soul of a slave will he not become one no matter
what his birth ....   <br>
<br>
-Richest Man in Babylon</p>

</div></div></div><div><div></div><div class="h5">


<br>
<font color="blue" size="2">This message contains confidential information and is intended only for the individual named. If you
are not the named addressee you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately by e-mail if you have received this e-mail by mistake and
delete this e-mail from your system. E-mail transmission cannot be
guaranteed to be secure or error-free as information could be
intercepted, corrupted, lost, destroyed, arrive late or incomplete, or
contain viruses. The sender therefore does not accept liability for any
errors or omissions in the contents of this message, which arise as a
result of e-mail transmission. If verification is required please
request a hard-copy version.
<b>Kenya Data Networks,</b> 
<b>Tel: +254(20)5000000,</b> 
<b><a href="http://www.kdn.co.ke" target="_blank">www.kdn.co.ke</a></b>
</font>


<br></div></div></div>


<br>_______________________________________________<br>
Skunkworks mailing list<br>
<a href="mailto:Skunkworks@lists.my.co.ke">Skunkworks@lists.my.co.ke</a><br>
<a href="http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks" target="_blank">http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks</a><br>
------------<br>
Skunkworks Server donations spreadsheet<br>
<a href="http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1fbjAwOUE&amp;hl=en" target="_blank">http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1fbjAwOUE&amp;hl=en</a><br>

------------<br>
Skunkworks Rules<br>
<a href="http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94" target="_blank">http://my.co.ke/phpbb/viewtopic.php?f=24&amp;t=94</a><br>
------------<br>
Other services @ <a href="http://my.co.ke" target="_blank">http://my.co.ke</a><br></blockquote></div><br><br clear="all"><br>-- <br> Posted on 100% recycled electrons <br>