Caller ID in Call-Centre Environment
Hi guys, Quick one : How feasible is it to implement a centrally managed caller-ID feature in an environment where incoming calls in a '*call-centre-like*' environment can be attended to by any of the members in a team. The outfit has one single contact number and each operative has their own desktop phone to attend to incoming calls. Can the list of regular callers be centrally managed, to eliminate the need to load the same in each and every operative's desk-phone? Sounds like something that should already exist to me. Any pointers? Tony.
That sounds like it should be a feature of that system you are using! On 27 May 2018 at 18:25, Tony Likhanga via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi guys,
Quick one :
How feasible is it to implement a centrally managed caller-ID feature in an environment where incoming calls in a '*call-centre-like*' environment can be attended to by any of the members in a team.
The outfit has one single contact number and each operative has their own desktop phone to attend to incoming calls. Can the list of regular callers be centrally managed, to eliminate the need to load the same in each and every operative's desk-phone?
Sounds like something that should already exist to me. Any pointers?
Tony.
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft."
You should be looking at processing the CID on the incoming trunk so that by the time it gets to the extension you have identified the ID. Alex /dev/mobile On Sun, May 27, 2018, 6:28 PM Tony Likhanga via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi guys,
Quick one :
How feasible is it to implement a centrally managed caller-ID feature in an environment where incoming calls in a '*call-centre-like*' environment can be attended to by any of the members in a team.
The outfit has one single contact number and each operative has their own desktop phone to attend to incoming calls. Can the list of regular callers be centrally managed, to eliminate the need to load the same in each and every operative's desk-phone?
Sounds like something that should already exist to me. Any pointers?
Tony. _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Tony, What platform and interface are you using? On Sun, May 27, 2018 at 6:25 PM, Tony Likhanga via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi guys,
Quick one :
How feasible is it to implement a centrally managed caller-ID feature in an environment where incoming calls in a '*call-centre-like*' environment can be attended to by any of the members in a team.
The outfit has one single contact number and each operative has their own desktop phone to attend to incoming calls. Can the list of regular callers be centrally managed, to eliminate the need to load the same in each and every operative's desk-phone?
Sounds like something that should already exist to me. Any pointers?
Tony.
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Lusiola Brian |3 R 1 /-\ |\|
@Brian, I didn't check. This was just a random question thrown at me by a buddy who presumed I'd know. *2018-05-28 8:54 GMT+03:00 Brian L via skunkworks <skunkworks@lists.my.co.ke <skunkworks@lists.my.co.ke>>:*
*Tony,*
*What platform and interface are you using?*
not exactly sure what your using but i agree... The system you have should do that already. On Mon, May 28, 2018 at 12:13 PM, Tony Likhanga via skunkworks < skunkworks@lists.my.co.ke> wrote:
@Brian, I didn't check. This was just a random question thrown at me by a buddy who presumed I'd know.
*2018-05-28 8:54 GMT+03:00 Brian L via skunkworks <skunkworks@lists.my.co.ke <skunkworks@lists.my.co.ke>>:*
*Tony,*
*What platform and interface are you using?*
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards, Chris Gitonga.
Also, ask the pal to contact their voice provider to find out if they support the same. Their PBX may support the feature but not the provider. Regards On Mon, May 28, 2018, 15:20 Christopher Gitonga via skunkworks < skunkworks@lists.my.co.ke> wrote:
not exactly sure what your using but i agree... The system you have should do that already.
On Mon, May 28, 2018 at 12:13 PM, Tony Likhanga via skunkworks < skunkworks@lists.my.co.ke> wrote:
@Brian, I didn't check. This was just a random question thrown at me by a buddy who presumed I'd know.
*2018-05-28 8:54 GMT+03:00 Brian L via skunkworks <skunkworks@lists.my.co.ke <skunkworks@lists.my.co.ke>>:*
*Tony,*
*What platform and interface are you using?*
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards, Chris Gitonga.
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
participants (6)
-
Brian L -
Brian Monyi -
Christopher Gitonga -
Kisakye Alex -
Odhiambo Washington -
Tony Likhanga