Dear Washington, On behalf of Orange allow me to apologise for the inconviniences you expereinced last evening. We experienced an authentication failure at around 7.00 p.m. with one of our data servers that affected access to service to Orange 3G+ customers. Our technical teams were able to resolve the problem around 2.00 a.m. this morning. Your comment on customer care is well appreciated. We are just completing a review of the shifts for our broadband customer care agents to increase the number of agents that will be available in the evenings to improve the turn around time on service. Once again our sincere apologies for the service interruption experienced last evening. regards, Angela Ng'ang'a - Mumo Head of Corporate Communications Orange On Tue, Oct 5, 2010 at 9:14 AM, <skunkworks-request@lists.my.co.ke> wrote:

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Message: 1 Date: Tue, 5 Oct 2010 08:57:34 +0300 From: Odhiambo Washington <odhiambo@gmail.com> To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: Re: [Skunkworks] Orange Down or just me? Message-ID: <AANLkTi=0bcnRqyyN_4pt=kdXrQmbVGWVM+he0z7-dDBT@mail.gmail.com<kdXrQmbVGWVM%2Bhe0z7-dDBT@mail.gmail.com>

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On Tue, Oct 5, 2010 at 7:37 AM, Erick Njenga <eriknjenga@gmail.com> wrote:

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It's back now. But the customer care line never works.

I tested early morning and it was back!

Customer Care lines (121) does work sometimes. I once found a very helpful folk on that number. I think what happens with service providers is that whenever they have a problem, they jam the CC lines. Happens with Access Kenya all the time.

-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube