Hi, We are looking for a Desktop support Technician Provide basic hardware, software, and applications support for our clients who may have multiple locations and/or a complex technical environment including specialized technologies or systems that must interface with the network. Key Requirements: - Diploma or Degree Information Technology or equivalent and some relevant technical training. - Knowledge in troubleshooting and repairing computers and printers. - Understanding of computing procedures and standards and desktop and network configurations. - Understanding of Windows XP, Vista and 7, including Office 2003, 2007 and 2010. - Excellent troubleshooting and problem solving skills. - Excellent customer relation skills. - Excellent team player. - Ability to anticipate and manage change. - A+, N+ and CCNA Certifications are an added advantage. *Responsibilities* - Provide professional customer service support and call closure. - Proper paperwork and communication internal and external to the organization. - Assembles computer systems from components. - Troubleshoot, repair and maintain printers, Computers and laptops. - Upgrades components and peripherals in computer hardware. - Configures and optimizes a computer system. - Installs various operating system and application software. - maintains required documentation. - Researches problems and investigates new software products. - Install and Configure a wide variety of software on clients computers - Maintain and administer clients LAN. - Providing users with appropriate support and advice. - Managing crisis situations, which may involve complex technical hardware or software problems. - Keeping up to date with the latest technologies. - Other technical assistance duties as assigned. - Must be a team player. Applicants should send a cover letter and CV to info@nairobiwebspace.com by 26th June 2013.