We are looking for a Desktop support Technician

Provide basic hardware, software, and applications support for our clients who may have multiple locations and/or a complex technical environment including specialized technologies or systems that must interface with the network.

Key Requirements:

Diploma or Degree Information Technology or equivalent and some relevant technical training.
Knowledge in troubleshooting and repairing computers and printers.
Understanding of computing procedures and standards and desktop and network configurations.
Understanding of Windows XP, Vista and 7, including Office 2003, 2007 and 2010.
Excellent troubleshooting and problem solving skills.
Excellent customer relation skills.
Excellent team player.
Ability to anticipate and manage change.
A+, N+ and CCNA Certifications are an added advantage.

Responsibilities

Provide professional customer service support and call closure.
Proper paperwork and communication internal and external to the organization.
Assembles computer systems from components.
Troubleshoot, repair and maintain printers, Computers and laptops.
Upgrades components and peripherals in computer hardware.
Configures and optimizes a computer system.
Installs various operating system and application software.
maintains required documentation.
Researches problems and investigates new software products.
Install and Configure a wide variety of software on clients computers
Maintain and administer clients LAN.
Providing users with appropriate support and advice.
Managing crisis situations, which may involve complex technical hardware or software problems.
Keeping up to date with the latest technologies.
Other technical assistance duties as assigned.
Must be a team player.

Applicants should send a cover letter and CV to info@nairobiwebspace.com by 26th June 2013.