Hi all, Am on assignment to develop a customised helpdesk mini-system(hosted on a localserver)....Brief description of how its supposed/expected 2 operate: -----Should be an interactive system aimed to assist non IT-staff in solving petty IT issues in an office enviroment(to avoid those loooong calls and movement of IT support staff) -----Should have its own database...preferably mysql -----Available to all intranet users....but requests posted should only be answered by IT staff(login to answer to a request) -----Should be as "simple" as possible :-( -----prefered languange php/mysql(suggestions welcome) The issue....need an excellent design ....playing around with php---the "chat" bit is a challenge! Kindly assist. -- Kind regards Festus
Are you willing to pay? if yes then contact me offlist, i did this for someone's final year project at one of our local public university. Wilson. On Mon, Jul 12, 2010 at 3:51 PM, Festus Ngina <festus.ngina@gmail.com>wrote:
Hi all, Am on assignment to develop a customised helpdesk mini-system(hosted on a localserver)....Brief description of how its supposed/expected 2 operate: -----Should be an interactive system aimed to assist non IT-staff in solving petty IT issues in an office enviroment(to avoid those loooong calls and movement of IT support staff) -----Should have its own database...preferably mysql -----Available to all intranet users....but requests posted should only be answered by IT staff(login to answer to a request) -----Should be as "simple" as possible :-( -----prefered languange php/mysql(suggestions welcome)
The issue....need an excellent design ....playing around with php---the "chat" bit is a challenge!
Kindly assist.
-- Kind regards Festus
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Kind Regards, Wilson Bandi Mobile: +254-726-786481
If the people who gave you the assignment can listen to reason; try educate them that there are many excellent PHP/MySQL web based helpdesk applications out there which you can then customize to suit your specific needs. Top on my list are: OS Ticket (http://osticket.com/) Trellis Desk (http://www.accord5.com/trellis) On 7/12/10, Festus Ngina <festus.ngina@gmail.com> wrote:
Hi all, Am on assignment to develop a customised helpdesk mini-system(hosted on a localserver)....Brief description of how its supposed/expected 2 operate: -----Should be an interactive system aimed to assist non IT-staff in solving petty IT issues in an office enviroment(to avoid those loooong calls and movement of IT support staff) -----Should have its own database...preferably mysql -----Available to all intranet users....but requests posted should only be answered by IT staff(login to answer to a request) -----Should be as "simple" as possible :-( -----prefered languange php/mysql(suggestions welcome)
The issue....need an excellent design ....playing around with php---the "chat" bit is a challenge!
Kindly assist.
-- Kind regards Festus
Festus... your answer lies within Peter...just customize open source if hard...i can do for your for a small small fee... and you will be sorted have deployed os ticket and its awesome. contact offlist
thanks y'all for the help On Mon, Jul 12, 2010 at 4:02 PM, Josy Ngatia <josyveros@gmail.com> wrote:
Festus... your answer lies within Peter...just customize open source if hard...i can do for your for a small small fee... and you will be sorted have deployed os ticket and its awesome.
contact offlist
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Festus
participants (4)
-
Festus Ngina -
Josy Ngatia -
Peter Karunyu -
Wilson Bandi