Does Telkom Outsource the Customer Service Functions to Egypt?
Hello skunk*, I have been trying to see if I can talk to any souls that work at Jambo Telkom. Yesterday I called Telkom and after being on hold for about 10 minutes, a gentleman working "at Telkom, home of Orange" gave me two numbers to call. These are 2216601 and 2249807. While the former number seems always busy, the later actually goes through, and I am talking to Customer Care representative in Cairo, Egypt!! I speak to the lady, telling her that I'd like to talk to someone in Tech Support within Jambo Telkom. She's surprised what that is, and tells me that she doesn't know about the existence of such a company. What has left me amazed though, are two things: 1/\ Very nice voice quality. I wish I could get that clear channel for my VoIP calls. 2/\ Does Orange have to outsource to Egypt? Is it cheaper there? Don't we have Call Centres in KE who can take that business? And finally, I think I am almost giving up on this company called Jambo Telkom. It must only be existing on paper:) Does anyone here know what SMTP server needs to be used by Kenyans on ADSL? Is it still mx.jamboworld.com??? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
I dont know about the outsourcing bit, but you can try smtp.jambo.com. I used to have a client on Jambo some time back but I am not sure if that is what we were using then. Good luck. 2009/4/22 Odhiambo ワシントン <odhiambo@gmail.com>
Hello skunk*,
I have been trying to see if I can talk to any souls that work at Jambo Telkom. Yesterday I called Telkom and after being on hold for about 10 minutes, a gentleman working "at Telkom, home of Orange" gave me two numbers to call. These are 2216601 and 2249807. While the former number seems always busy, the later actually goes through, and I am talking to Customer Care representative in Cairo, Egypt!! I speak to the lady, telling her that I'd like to talk to someone in Tech Support within Jambo Telkom. She's surprised what that is, and tells me that she doesn't know about the existence of such a company.
What has left me amazed though, are two things:
1/\ Very nice voice quality. I wish I could get that clear channel for my VoIP calls. 2/\ Does Orange have to outsource to Egypt? Is it cheaper there? Don't we have Call Centres in KE who can take that business?
And finally, I think I am almost giving up on this company called Jambo Telkom. It must only be existing on paper:)
Does anyone here know what SMTP server needs to be used by Kenyans on ADSL? Is it still mx.jamboworld.com???
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
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try smtp.jambo.co.ke Regrds K Z M ---"It's not your blue blood, your pedigree or your college degree. It's what you do with your life that counts. --- 2009/4/22 Evans Ikua <ikua.evans@gmail.com>
I dont know about the outsourcing bit, but you can try smtp.jambo.com. I used to have a client on Jambo some time back but I am not sure if that is what we were using then. Good luck.
2009/4/22 Odhiambo ワシントン <odhiambo@gmail.com>
Hello skunk*,
I have been trying to see if I can talk to any souls that work at Jambo Telkom. Yesterday I called Telkom and after being on hold for about 10 minutes, a gentleman working "at Telkom, home of Orange" gave me two numbers to call. These are 2216601 and 2249807. While the former number seems always busy, the later actually goes through, and I am talking to Customer Care representative in Cairo, Egypt!! I speak to the lady, telling her that I'd like to talk to someone in Tech Support within Jambo Telkom. She's surprised what that is, and tells me that she doesn't know about the existence of such a company.
What has left me amazed though, are two things:
1/\ Very nice voice quality. I wish I could get that clear channel for my VoIP calls. 2/\ Does Orange have to outsource to Egypt? Is it cheaper there? Don't we have Call Centres in KE who can take that business?
And finally, I think I am almost giving up on this company called Jambo Telkom. It must only be existing on paper:)
Does anyone here know what SMTP server needs to be used by Kenyans on ADSL? Is it still mx.jamboworld.com???
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
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Afternoon, Yes we have outsourced the customer service to Kencall and not in Egypt. ** *Washington,* Are you now okay. Regards, Rita 2009/4/22 Kenneth Muhia <kzmuhia@gmail.com>
try
smtp.jambo.co.ke
Regrds K Z M ---"It's not your blue blood, your pedigree or your college degree. It's what you do with your life that counts. ---
2009/4/22 Evans Ikua <ikua.evans@gmail.com>
I dont know about the outsourcing bit, but you can try smtp.jambo.com. I
used to have a client on Jambo some time back but I am not sure if that is what we were using then. Good luck.
2009/4/22 Odhiambo ワシントン <odhiambo@gmail.com>
Hello skunk*,
I have been trying to see if I can talk to any souls that work at Jambo Telkom. Yesterday I called Telkom and after being on hold for about 10 minutes, a gentleman working "at Telkom, home of Orange" gave me two numbers to call. These are 2216601 and 2249807. While the former number seems always busy, the later actually goes through, and I am talking to Customer Care representative in Cairo, Egypt!! I speak to the lady, telling her that I'd like to talk to someone in Tech Support within Jambo Telkom. She's surprised what that is, and tells me that she doesn't know about the existence of such a company.
What has left me amazed though, are two things:
1/\ Very nice voice quality. I wish I could get that clear channel for my VoIP calls. 2/\ Does Orange have to outsource to Egypt? Is it cheaper there? Don't we have Call Centres in KE who can take that business?
And finally, I think I am almost giving up on this company called Jambo Telkom. It must only be existing on paper:)
Does anyone here know what SMTP server needs to be used by Kenyans on ADSL? Is it still mx.jamboworld.com? <http://mx.jamboworld.com/?>??
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
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-- Rita Gitobu
2009/4/23 Rita Gitobu <rgitobu@gmail.com>
Afternoon,
Yes we have outsourced the customer service to Kencall and not in Egypt. ** *Washington,*
Are you now okay.
Regards,
Rita
I am okay with this somehow. So I guess Kencall operates from Egypt? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
I am okay with this somehow. So I guess Kencall operates from Egypt? Maybe it was an overzealous Kencall agent who normally gets calls from Cairo? -- With Regards, Phares Kariuki | T: +254 734 810 802 | E: pkariuki@gmail.com | Twitter: kaboro | Skype: kariukiphares |
lmfao! :) On Thu, Apr 23, 2009 at 12:42 PM, Phares Kariuki <pkariuki@gmail.com> wrote:
I am okay with this somehow. So I guess Kencall operates from Egypt?
Maybe it was an overzealous Kencall agent who normally gets calls from Cairo?
KenCall <http://www.kencall.com/08_contacts.html> is not in Egypt, otherwise, it'ld be known as EgyCall :-) Its in Sameer Industrial Park on enterprise road, just off msa road at GM. On Thu, Apr 23, 2009 at 1:55 PM, aki <aki275@googlemail.com> wrote:
lmfao! :)
On Thu, Apr 23, 2009 at 12:42 PM, Phares Kariuki <pkariuki@gmail.com>wrote:
I am okay with this somehow. So I guess Kencall operates from Egypt?
Maybe it was an overzealous Kencall agent who normally gets calls from Cairo?
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
On Thu, Apr 23, 2009 at 4:01 PM, Peter Karunyu <pkarunyu@gmail.com> wrote:
KenCall <http://www.kencall.com/08_contacts.html> is not in Egypt, otherwise, it'ld be known as EgyCall :-)
Its in Sameer Industrial Park on enterprise road, just off msa road at GM.
Alright then, but please call this number - 2249807 - and tell me who you talk to? Perhaps it's only me who is in love with the Pharaohs! Or have they automatically mapped my phone prefix to be routed to Egypt? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
EgyCall ! Lol !! 2009/4/23 Odhiambo ワシントン <odhiambo@gmail.com>
On Thu, Apr 23, 2009 at 4:01 PM, Peter Karunyu <pkarunyu@gmail.com> wrote:
KenCall <http://www.kencall.com/08_contacts.html> is not in Egypt, otherwise, it'ld be known as EgyCall :-)
Its in Sameer Industrial Park on enterprise road, just off msa road at GM.
Alright then, but please call this number - 2249807 - and tell me who you talk to? Perhaps it's only me who is in love with the Pharaohs!
Or have they automatically mapped my phone prefix to be routed to Egypt?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
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participants (8)
-
aki -
Alex Wanjohi -
Evans Ikua -
Kenneth Muhia -
Odhiambo ワシントン -
Peter Karunyu -
Phares Kariuki -
Rita Gitobu