Hello skunks, kindly allow me to vent Despite one of the longest thread on this list being how terrible KDN support is, I went ahead and set up some hotspot service on their link. I'm regretting ever doing that... This month has been a total waste of money and my small business and reputation is ruined. Ever since the marine Fiber cuts, have been getting less than a quarter of the bandwidth I paid for. Add to that their crappy migration last week and the connection intermittent connection on the WiMax CPE since Tuesday last week. This is situated less than a kilometer from the Base Station. The most frustrating part of the all this is their support staff who seem to be under instruction to stall anyone that calls with a query with tickets and endless promises to call you back. I had a very bad weekend trying to get them to sort the link Wish me luck as I try to negotiate a refund for March despite money not being the only thing that I have lost... Regards, Mugo M.
On 20 March 2012 10:27, m mugo <mugo2of3@gmail.com> wrote:
Hello skunks, kindly allow me to vent
Despite one of the longest thread on this list being how terrible KDN support is, I went ahead and set up some hotspot service on their link.
I'm regretting ever doing that...
This month has been a total waste of money and my small business and reputation is ruined.
Ever since the marine Fiber cuts, have been getting less than a quarter of the bandwidth I paid for.
Add to that their crappy migration last week and the connection intermittent connection on the WiMax CPE since Tuesday last week. This is situated less than a kilometer from the Base Station.
The most frustrating part of the all this is their support staff who seem to be under instruction to stall anyone that calls with a query with tickets and endless promises to call you back. I had a very bad weekend trying to get them to sort the link
Wish me luck as I try to negotiate a refund for March despite money not being the only thing that I have lost...
Regards, Mugo M.
Pole brother, However, would you put your finger inside a croc's mouth knowing very well it can bite?
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Vuka to Jamii telecom. On Tue, Mar 20, 2012 at 10:30 AM, Solomon Mbũrũ Kamau <solo.mburu@gmail.com>wrote:
On 20 March 2012 10:27, m mugo <mugo2of3@gmail.com> wrote:
Hello skunks, kindly allow me to vent
Despite one of the longest thread on this list being how terrible KDN support is, I went ahead and set up some hotspot service on their link.
I'm regretting ever doing that...
This month has been a total waste of money and my small business and reputation is ruined.
Ever since the marine Fiber cuts, have been getting less than a quarter of the bandwidth I paid for.
Add to that their crappy migration last week and the connection intermittent connection on the WiMax CPE since Tuesday last week. This is situated less than a kilometer from the Base Station.
The most frustrating part of the all this is their support staff who seem to be under instruction to stall anyone that calls with a query with tickets and endless promises to call you back. I had a very bad weekend trying to get them to sort the link
Wish me luck as I try to negotiate a refund for March despite money not being the only thing that I have lost...
Regards, Mugo M.
Pole brother,
However, would you put your finger inside a croc's mouth knowing very well it can bite?
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Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
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Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
On Tue, Mar 20, 2012 at 10:27 AM, m mugo <mugo2of3@gmail.com> wrote: [.......]
Wish me luck as I try to negotiate a refund for March despite money not being the only thing that I have lost...
Huh? You've gotta be damn lucky if they'll refund. If they do please let me know, then I'll retry chasing my refund due for an installation never done in 2010. I gave up even after dealing with some KDN staff who I know personally. They're on the list (last time I checked) so they should be reading this too. BR S -- This message represents the official view of the voices in my head.
participants (4)
-
Kennedy Kairaria -
m mugo -
Solomon Mbũrũ Kamau -
Steve Muchai