Good People, Please help me understand. Why is it that even after all the customer complaints, Zuku never makes any effort to improve their mediocre services?
From a technical standpoint, is it a lack of capacity to improve or lack of capacity to handle all the subscriptions?
Lastly, why does Zuku internet suffer downtimes when it rains? What's the relationship between these two occurrences?
Yes, they don't really care. No, you can't do anything about it. No, they will not change. Zuku equipment easily gets waterlogged because its poor quality. They don't have backup power at their base stations. Anything else?? On Thu, Mar 30, 2017 at 11:30 PM, Mouz Muya via skunkworks < skunkworks@lists.my.co.ke> wrote:
Good People,
Please help me understand. Why is it that even after all the customer complaints, Zuku never makes any effort to improve their mediocre services? From a technical standpoint, is it a lack of capacity to improve or lack of capacity to handle all the subscriptions?
Lastly, why does Zuku internet suffer downtimes when it rains? What's the relationship between these two occurrences?
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards Brian Ngure
Too sad! Zuku is a waste of time. On Mar 31, 2017 00:33, "Brian Ngure" <brian@pixie.co.ke> wrote:
Yes, they don't really care. No, you can't do anything about it. No, they will not change. Zuku equipment easily gets waterlogged because its poor quality. They don't have backup power at their base stations.
Anything else??
On Thu, Mar 30, 2017 at 11:30 PM, Mouz Muya via skunkworks < skunkworks@lists.my.co.ke> wrote:
Good People,
Please help me understand. Why is it that even after all the customer complaints, Zuku never makes any effort to improve their mediocre services? From a technical standpoint, is it a lack of capacity to improve or lack of capacity to handle all the subscriptions?
Lastly, why does Zuku internet suffer downtimes when it rains? What's the relationship between these two occurrences?
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
Fish rots from the head, lately I get calls reminding me of my subscription due date(remember it’s a prepaid service) , before that they were giving offers on prompt/early subscription payments, to me these are signs of a company in financial distress. Here is an article on how CS Mucheru & co lost 20b at the holding company https://www.standardmedia.co.ke/business/article/2001234504/cs-mucheru-among... But I gotta say, my Tripple play is close to perfect except for the telephone which never works and they don’t seem to know how to resolve . On 30 March 2017 at 23:32:28, Mouz Muya via skunkworks ( skunkworks@lists.my.co.ke) wrote: Good People, Please help me understand. Why is it that even after all the customer complaints, Zuku never makes any effort to improve their mediocre services?
From a technical standpoint, is it a lack of capacity to improve or lack of capacity to handle all the subscriptions?
Lastly, why does Zuku internet suffer downtimes when it rains? What's the relationship between these two occurrences? _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Is anyone here using Safaricom fiber? How's your experience? Is it affected by rain? Does it have downtimes like Zuku? On Mar 31, 2017 08:42, "Jared Oyier" <jaredkoyier@gmail.com> wrote:
Fish rots from the head, lately I get calls reminding me of my subscription due date(remember it’s a prepaid service) , before that they were giving offers on prompt/early subscription payments, to me these are signs of a company in financial distress.
Here is an article on how CS Mucheru & co lost 20b at the holding company
https://www.standardmedia.co.ke/business/article/ 2001234504/cs-mucheru-among-kenyans-defrauded-sh20- billion-by-wananchi-group
But I gotta say, my Tripple play is close to perfect except for the telephone which never works and they don’t seem to know how to resolve .
On 30 March 2017 at 23:32:28, Mouz Muya via skunkworks ( skunkworks@lists.my.co.ke) wrote:
Good People,
Please help me understand. Why is it that even after all the customer complaints, Zuku never makes any effort to improve their mediocre services? From a technical standpoint, is it a lack of capacity to improve or lack of capacity to handle all the subscriptions?
Lastly, why does Zuku internet suffer downtimes when it rains? What's the relationship between these two occurrences? _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
I am on Safaricom fibre, previously on Zuku, and definitely cannot look back. No issues at all with rain. I have an issue once which was due to bad installation and the installers came back and rectified it, since then, no issues at all. ./Ok3ch On Fri, Mar 31, 2017 at 9:34 AM, Mouz Muya via skunkworks < skunkworks@lists.my.co.ke> wrote:
Is anyone here using Safaricom fiber?
How's your experience? Is it affected by rain? Does it have downtimes like Zuku?
On Mar 31, 2017 08:42, "Jared Oyier" <jaredkoyier@gmail.com> wrote:
Fish rots from the head, lately I get calls reminding me of my subscription due date(remember it’s a prepaid service) , before that they were giving offers on prompt/early subscription payments, to me these are signs of a company in financial distress.
Here is an article on how CS Mucheru & co lost 20b at the holding company
https://www.standardmedia.co.ke/business/article/2001234504/ cs-mucheru-among-kenyans-defrauded-sh20-billion-by-wananchi-group
But I gotta say, my Tripple play is close to perfect except for the telephone which never works and they don’t seem to know how to resolve .
On 30 March 2017 at 23:32:28, Mouz Muya via skunkworks ( skunkworks@lists.my.co.ke) wrote:
Good People,
Please help me understand. Why is it that even after all the customer complaints, Zuku never makes any effort to improve their mediocre services? From a technical standpoint, is it a lack of capacity to improve or lack of capacity to handle all the subscriptions?
Lastly, why does Zuku internet suffer downtimes when it rains? What's the relationship between these two occurrences? _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Awesome. Safaricom about to get a new customer real quick! Judging by the support given for other products, I assume they give proper support and not the mathogothanio Zuku has become known for? On Mar 31, 2017 09:41, "Okechukwu" <okechukwu@gmail.com> wrote:
I am on Safaricom fibre, previously on Zuku, and definitely cannot look back. No issues at all with rain. I have an issue once which was due to bad installation and the installers came back and rectified it, since then, no issues at all.
./Ok3ch
On Fri, Mar 31, 2017 at 9:34 AM, Mouz Muya via skunkworks < skunkworks@lists.my.co.ke> wrote:
Is anyone here using Safaricom fiber?
How's your experience? Is it affected by rain? Does it have downtimes like Zuku?
On Mar 31, 2017 08:42, "Jared Oyier" <jaredkoyier@gmail.com> wrote:
Fish rots from the head, lately I get calls reminding me of my subscription due date(remember it’s a prepaid service) , before that they were giving offers on prompt/early subscription payments, to me these are signs of a company in financial distress.
Here is an article on how CS Mucheru & co lost 20b at the holding company
https://www.standardmedia.co.ke/business/article/2001234504/ cs-mucheru-among-kenyans-defrauded-sh20-billion-by-wananchi-group
But I gotta say, my Tripple play is close to perfect except for the telephone which never works and they don’t seem to know how to resolve .
On 30 March 2017 at 23:32:28, Mouz Muya via skunkworks ( skunkworks@lists.my.co.ke) wrote:
Good People,
Please help me understand. Why is it that even after all the customer complaints, Zuku never makes any effort to improve their mediocre services? From a technical standpoint, is it a lack of capacity to improve or lack of capacity to handle all the subscriptions?
Lastly, why does Zuku internet suffer downtimes when it rains? What's the relationship between these two occurrences? _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Hi, I am on Safaricom Fibre, Vuma @ Home. Best package ever. Also, support is prompt. Here outages are far in between. Regards, -- James Muendo Chief Executive Officer (CEO), Logic Craft Ltd, Suite 39, 2nd Floor, Visions Plaza, Mombasa Road P.O Box 28016 – 00200, Nairobi,KE M:| +254.725.567.508 S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo W:|http://about.me/muendo Too Brief? Here's Why On 31 Mar 2017, 09:45 +0300, wrote:
https://www.standardmedia.co.ke/business/article/2001234504/cs-mucheru-among...
I envy you guys. I still have to deal with modems. In my area, Able Wireless has been offline for 3 months now, Zuku refused to extend services to the area and there's no Safaricom fibre in sight :( Sarah Kagotho, __________________________________________________________________________________ Life begins at the end of your comfort zone. Not at conception, as you may have previously heard :) On 31 March 2017 at 09:46, James Muendo via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi,
I am on Safaricom Fibre, Vuma @ Home. Best package ever. Also, support is prompt. Here outages are far in between.
Regards,
--
James Muendo
Chief Executive Officer (CEO),
Logic Craft Ltd,
Suite 39, 2nd Floor, Visions Plaza, Mombasa Road
P.O Box 28016 – 00200,
Nairobi,KE
M:| +254.725.567.508 S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo <https://twitter.com/Mmuendo> W:|http://about.me/muendo
Too Brief? Here's Why <http://emailcharter.org/>
On 31 Mar 2017, 09:45 +0300, wrote:
https://www.standardmedia.co.ke/business/article/ 2001234504/cs-mucheru-among-kenyans-defrauded-sh20- billion-by-wananchi-group
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
What happened to Able Wireless? I understand it's up for sale. On 31 Mar 2017 09:52, "Sara Kagotho via skunkworks" < skunkworks@lists.my.co.ke> wrote:
I envy you guys. I still have to deal with modems. In my area, Able Wireless has been offline for 3 months now, Zuku refused to extend services to the area and there's no Safaricom fibre in sight :(
Sarah Kagotho, ____________________________________________________________ ______________________ Life begins at the end of your comfort zone. Not at conception, as you may have previously heard :)
On 31 March 2017 at 09:46, James Muendo via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi,
I am on Safaricom Fibre, Vuma @ Home. Best package ever. Also, support is prompt. Here outages are far in between.
Regards,
--
James Muendo
Chief Executive Officer (CEO),
Logic Craft Ltd,
Suite 39, 2nd Floor, Visions Plaza, Mombasa Road
P.O Box 28016 – 00200,
Nairobi,KE
M:| +254.725.567.508 S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo <https://twitter.com/Mmuendo> W:|http://about.me/muendo
Too Brief? Here's Why <http://emailcharter.org/>
On 31 Mar 2017, 09:45 +0300, wrote:
https://www.standardmedia.co.ke/business/article/2001234504/ cs-mucheru-among-kenyans-defrauded-sh20-billion-by-wananchi-group
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Okechukwu, how much did they charge you for Safaricom Fibre Installation. They installed their terminal outside my balcony without word in connection costs or packages. Regards On Mar 31, 2017 9:45 AM, "Mouz Muya via skunkworks" < skunkworks@lists.my.co.ke> wrote:
Awesome. Safaricom about to get a new customer real quick!
Judging by the support given for other products, I assume they give proper support and not the mathogothanio Zuku has become known for?
On Mar 31, 2017 09:41, "Okechukwu" <okechukwu@gmail.com> wrote:
I am on Safaricom fibre, previously on Zuku, and definitely cannot look back. No issues at all with rain. I have an issue once which was due to bad installation and the installers came back and rectified it, since then, no issues at all.
./Ok3ch
On Fri, Mar 31, 2017 at 9:34 AM, Mouz Muya via skunkworks < skunkworks@lists.my.co.ke> wrote:
Is anyone here using Safaricom fiber?
How's your experience? Is it affected by rain? Does it have downtimes like Zuku?
On Mar 31, 2017 08:42, "Jared Oyier" <jaredkoyier@gmail.com> wrote:
Fish rots from the head, lately I get calls reminding me of my subscription due date(remember it’s a prepaid service) , before that they were giving offers on prompt/early subscription payments, to me these are signs of a company in financial distress.
Here is an article on how CS Mucheru & co lost 20b at the holding company
https://www.standardmedia.co.ke/business/article/2001234504/ cs-mucheru-among-kenyans-defrauded-sh20-billion-by-wananchi-group
But I gotta say, my Tripple play is close to perfect except for the telephone which never works and they don’t seem to know how to resolve .
On 30 March 2017 at 23:32:28, Mouz Muya via skunkworks ( skunkworks@lists.my.co.ke) wrote:
Good People,
Please help me understand. Why is it that even after all the customer complaints, Zuku never makes any effort to improve their mediocre services? From a technical standpoint, is it a lack of capacity to improve or lack of capacity to handle all the subscriptions?
Lastly, why does Zuku internet suffer downtimes when it rains? What's the relationship between these two occurrences? _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Installation is free, packages start from 3,500/- for 10mbps ./Ok3ch On Fri, Mar 31, 2017 at 9:48 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
Okechukwu, how much did they charge you for Safaricom Fibre Installation. They installed their terminal outside my balcony without word in connection costs or packages.
Regards On Mar 31, 2017 9:45 AM, "Mouz Muya via skunkworks" < skunkworks@lists.my.co.ke> wrote:
Awesome. Safaricom about to get a new customer real quick!
Judging by the support given for other products, I assume they give proper support and not the mathogothanio Zuku has become known for?
On Mar 31, 2017 09:41, "Okechukwu" <okechukwu@gmail.com> wrote:
I am on Safaricom fibre, previously on Zuku, and definitely cannot look back. No issues at all with rain. I have an issue once which was due to bad installation and the installers came back and rectified it, since then, no issues at all.
./Ok3ch
On Fri, Mar 31, 2017 at 9:34 AM, Mouz Muya via skunkworks < skunkworks@lists.my.co.ke> wrote:
Is anyone here using Safaricom fiber?
How's your experience? Is it affected by rain? Does it have downtimes like Zuku?
On Mar 31, 2017 08:42, "Jared Oyier" <jaredkoyier@gmail.com> wrote:
Fish rots from the head, lately I get calls reminding me of my subscription due date(remember it’s a prepaid service) , before that they were giving offers on prompt/early subscription payments, to me these are signs of a company in financial distress.
Here is an article on how CS Mucheru & co lost 20b at the holding company
https://www.standardmedia.co.ke/business/article/2001234504/ cs-mucheru-among-kenyans-defrauded-sh20-billion-by-wananchi-group
But I gotta say, my Tripple play is close to perfect except for the telephone which never works and they don’t seem to know how to resolve .
On 30 March 2017 at 23:32:28, Mouz Muya via skunkworks ( skunkworks@lists.my.co.ke) wrote:
Good People,
Please help me understand. Why is it that even after all the customer complaints, Zuku never makes any effort to improve their mediocre services? From a technical standpoint, is it a lack of capacity to improve or lack of capacity to handle all the subscriptions?
Lastly, why does Zuku internet suffer downtimes when it rains? What's the relationship between these two occurrences? _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Any link with the info? Sorry for the lazy questions. Thanks in advance @ Muendo ati Vuma? Regards On Mar 31, 2017 9:49 AM, "Okechukwu" <okechukwu@gmail.com> wrote:
Installation is free, packages start from 3,500/- for 10mbps
./Ok3ch
On Fri, Mar 31, 2017 at 9:48 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
Okechukwu, how much did they charge you for Safaricom Fibre Installation. They installed their terminal outside my balcony without word in connection costs or packages.
Regards On Mar 31, 2017 9:45 AM, "Mouz Muya via skunkworks" < skunkworks@lists.my.co.ke> wrote:
Awesome. Safaricom about to get a new customer real quick!
Judging by the support given for other products, I assume they give proper support and not the mathogothanio Zuku has become known for?
On Mar 31, 2017 09:41, "Okechukwu" <okechukwu@gmail.com> wrote:
I am on Safaricom fibre, previously on Zuku, and definitely cannot look back. No issues at all with rain. I have an issue once which was due to bad installation and the installers came back and rectified it, since then, no issues at all.
./Ok3ch
On Fri, Mar 31, 2017 at 9:34 AM, Mouz Muya via skunkworks < skunkworks@lists.my.co.ke> wrote:
Is anyone here using Safaricom fiber?
How's your experience? Is it affected by rain? Does it have downtimes like Zuku?
On Mar 31, 2017 08:42, "Jared Oyier" <jaredkoyier@gmail.com> wrote:
Fish rots from the head, lately I get calls reminding me of my subscription due date(remember it’s a prepaid service) , before that they were giving offers on prompt/early subscription payments, to me these are signs of a company in financial distress.
Here is an article on how CS Mucheru & co lost 20b at the holding company
https://www.standardmedia.co.ke/business/article/2001234504/ cs-mucheru-among-kenyans-defrauded-sh20-billion-by-wananchi-group
But I gotta say, my Tripple play is close to perfect except for the telephone which never works and they don’t seem to know how to resolve .
On 30 March 2017 at 23:32:28, Mouz Muya via skunkworks ( skunkworks@lists.my.co.ke) wrote:
Good People,
Please help me understand. Why is it that even after all the customer complaints, Zuku never makes any effort to improve their mediocre services? From a technical standpoint, is it a lack of capacity to improve or lack of capacity to handle all the subscriptions?
Lastly, why does Zuku internet suffer downtimes when it rains? What's the relationship between these two occurrences? _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
@Barack, Yes that’s the name they are going with for now. Regards, -- James Muendo Chief Executive Officer (CEO), Logic Craft Ltd, Suite 39, 2nd Floor, Visions Plaza, Mombasa Road P.O Box 28016 – 00200, Nairobi,KE M:| +254.725.567.508 S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo W:|http://about.me/muendo Too Brief? Here's Why On 31 Mar 2017, 09:52 +0300, Barrack Otieno via skunkworks <skunkworks@lists.my.co.ke>, wrote:
Any link with the info? Sorry for the lazy questions. Thanks in advance @ Muendo ati Vuma? Regards
On Mar 31, 2017 9:49 AM, "Okechukwu" <okechukwu@gmail.com> wrote:
Installation is free, packages start from 3,500/- for 10mbps
./Ok3ch
On Fri, Mar 31, 2017 at 9:48 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
Okechukwu, how much did they charge you for Safaricom Fibre Installation. They installed their terminal outside my balcony without word in connection costs or packages. Regards
On Mar 31, 2017 9:45 AM, "Mouz Muya via skunkworks" <skunkworks@lists.my.co.ke> wrote: > Awesome. Safaricom about to get a new customer real quick! > > Judging by the support given for other products, I assume they give proper support and not the mathogothanio Zuku has become known for? > > > On Mar 31, 2017 09:41, "Okechukwu" <okechukwu@gmail.com> wrote: > > > I am on Safaricom fibre, previously on Zuku, and definitely cannot look back. No issues at all with rain. I have an issue once which was due to bad installation and the installers came back and rectified it, since then, no issues at all. > > > > > > ./Ok3ch > > > > > > > On Fri, Mar 31, 2017 at 9:34 AM, Mouz Muya via skunkworks <skunkworks@lists.my.co.ke> wrote: > > > > > Is anyone here using Safaricom fiber? > > > > > > > > > > How's your experience? Is it affected by rain? Does it have downtimes like Zuku? > > > > > > > > > > > On Mar 31, 2017 08:42, "Jared Oyier" <jaredkoyier@gmail.com> wrote: > > > > > > > Fish rots from the head, lately I get calls reminding me of my subscription due date(remember it’s a prepaid service) , before that they were giving offers on prompt/early subscription payments, to me these are signs of a company in financial distress. > > > > > > > > > > > > > > Here is an article on how CS Mucheru & co lost 20b at the holding company > > > > > > > > > > > > > > https://www.standardmedia.co.ke/business/article/2001234504/cs-mucheru-among... > > > > > > > > > > > > > > But I gotta say, my Tripple play is close to perfect except for the telephone which never works and they don’t seem to know how to resolve . > > > > > > > On 30 March 2017 at 23:32:28, Mouz Muya via skunkworks (skunkworks@lists.my.co.ke) wrote: > > > > > > > > Good People, > > > > > > > > > > > > > > > > Please help me understand. Why is it that even after all the customer complaints, Zuku never makes any effort to improve their mediocre services? From a technical standpoint, is it a lack of capacity to improve or lack of capacity to handle all the subscriptions? > > > > > > > > > > > > > > > > Lastly, why does Zuku internet suffer downtimes when it rains? What's the relationship between these two occurrences? > > > > > > > > _______________________________________________ > > > > > > > > skunkworks mailing list > > > > > > > > skunkworks@lists.my.co.ke > > > > > > > > ------------ > > > > > > > > List info, subscribe/unsubscribe > > > > > > > > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > > > > > > > > ------------ > > > > > > > > > > > > > > > > Skunkworks Rules > > > > > > > > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > > > > > > > > ------------ > > > > > > > > Other services @ http://my.co.ke > > > > > > > > > > _______________________________________________ > > > > > skunkworks mailing list > > > > > skunkworks@lists.my.co.ke > > > > > ------------ > > > > > List info, subscribe/unsubscribe > > > > > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > > > > > ------------ > > > > > > > > > > Skunkworks Rules > > > > > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > > > > > ------------ > > > > > Other services @ http://my.co.ke > > > > > _______________________________________________ > skunkworks mailing list > skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke
skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Zuku cabling was already done when I moved into the house. They charged me 4K for the router and TV equipment. Safaricom wants to do their setup for free. On Mar 31, 2017 09:48, "Barrack Otieno" <otieno.barrack@gmail.com> wrote:
Okechukwu, how much did they charge you for Safaricom Fibre Installation. They installed their terminal outside my balcony without word in connection costs or packages.
Regards On Mar 31, 2017 9:45 AM, "Mouz Muya via skunkworks" < skunkworks@lists.my.co.ke> wrote:
Awesome. Safaricom about to get a new customer real quick!
Judging by the support given for other products, I assume they give proper support and not the mathogothanio Zuku has become known for?
On Mar 31, 2017 09:41, "Okechukwu" <okechukwu@gmail.com> wrote:
I am on Safaricom fibre, previously on Zuku, and definitely cannot look back. No issues at all with rain. I have an issue once which was due to bad installation and the installers came back and rectified it, since then, no issues at all.
./Ok3ch
On Fri, Mar 31, 2017 at 9:34 AM, Mouz Muya via skunkworks < skunkworks@lists.my.co.ke> wrote:
Is anyone here using Safaricom fiber?
How's your experience? Is it affected by rain? Does it have downtimes like Zuku?
On Mar 31, 2017 08:42, "Jared Oyier" <jaredkoyier@gmail.com> wrote:
Fish rots from the head, lately I get calls reminding me of my subscription due date(remember it’s a prepaid service) , before that they were giving offers on prompt/early subscription payments, to me these are signs of a company in financial distress.
Here is an article on how CS Mucheru & co lost 20b at the holding company
https://www.standardmedia.co.ke/business/article/2001234504/ cs-mucheru-among-kenyans-defrauded-sh20-billion-by-wananchi-group
But I gotta say, my Tripple play is close to perfect except for the telephone which never works and they don’t seem to know how to resolve .
On 30 March 2017 at 23:32:28, Mouz Muya via skunkworks ( skunkworks@lists.my.co.ke) wrote:
Good People,
Please help me understand. Why is it that even after all the customer complaints, Zuku never makes any effort to improve their mediocre services? From a technical standpoint, is it a lack of capacity to improve or lack of capacity to handle all the subscriptions?
Lastly, why does Zuku internet suffer downtimes when it rains? What's the relationship between these two occurrences? _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
participants (8)
-
Barrack Otieno -
Brian Ngure -
James Muendo -
Jared Oyier -
Job Muriuki -
Mouz Muya -
Okechukwu -
Sara Kagotho