Fish rots from the head, lately I get calls reminding me of my subscription due date(remember it’s a prepaid service) , before that they were giving offers on prompt/early subscription payments, to me these are signs of a company in  financial distress. 

Here is an article on how CS Mucheru  & co lost 20b at the holding company

https://www.standardmedia.co.ke/business/article/2001234504/cs-mucheru-among-kenyans-defrauded-sh20-billion-by-wananchi-group

But I gotta say, my Tripple play is close to perfect except for the telephone which never works and they don’t seem to know how to resolve .

On 30 March 2017 at 23:32:28, Mouz Muya via skunkworks (skunkworks@lists.my.co.ke) wrote:

Good People,

Please help me understand. Why is it that even after all the customer complaints, Zuku never makes any effort to improve their mediocre services? From a technical standpoint, is it a lack of capacity to improve or lack of capacity to handle all the subscriptions?

Lastly, why does Zuku internet suffer downtimes when it rains? What's the relationship between these two occurrences?
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