zain services rapidly heading south
hello. has any one noticed the rapid deterioration of zain's services. nothing works properly especially club 20 and data. moreover, the customer care agents sound exhausted and aloof. im really disappointed! -- Victor Maina.
Maina, We noticed and moved LONG AGO... David. On 7/13/09, Victor Maina <vmaina@gmail.com> wrote:
hello. has any one noticed the rapid deterioration of zain's services. nothing works properly especially club 20 and data. moreover, the customer care agents sound exhausted and aloof. im really disappointed! -- Victor Maina. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Got any life problems? visit www.dearkenya.com
Yes it's so true The last (and LAST) time I activated Club 20, I couldn't deactivate it no matter how much I tried and so of course the next day they promptly deducted 20/= from my account. So of course I called customer care and lo and behold! They picked up... The lady was polite but sounded so exhausted and emotionally harassed She told me to switch off my phone and remove my SIM for 5min then try again I did and it didnt work So I tried calling back but of course this time there was no answer Later in the evening when I tried to deactivate is when it finally did. Another thing is the way they increased the charge on the Vuka tariff without informing us I'm tired of all the mobile networks in Kenya...I will invent my own...watch this space On Mon, Jul 13, 2009 at 11:52 PM, Raidar Creative Ltd <info@hostkenya.net>wrote:
Maina,
We noticed and moved LONG AGO...
David.
On 7/13/09, Victor Maina <vmaina@gmail.com> wrote:
hello. has any one noticed the rapid deterioration of zain's services. nothing works properly especially club 20 and data. moreover, the customer care agents sound exhausted and aloof. im really disappointed! -- Victor Maina. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Got any life problems? visit www.dearkenya.com _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Zain is a chip in a telco casino. you buy and gamble with it, then sell. with 3 other networks to choose from, do you have to stay at a newtork that quietly raises their inetrnet charges, then returns them a few months later to their original costs and then go boasting of the twenty something percent drop in charges. The only reason that zain are alive is that the have a client that is even more loyal than safaricom , who stick with them through stupid decision and hard times when Zain engineers are only motivated enough to report to work. 2009/7/14 Shiro Njagi <sheeroh@gmail.com>
Yes it's so true The last (and LAST) time I activated Club 20, I couldn't deactivate it no matter how much I tried and so of course the next day they promptly deducted 20/= from my account. So of course I called customer care and lo and behold! They picked up... The lady was polite but sounded so exhausted and emotionally harassed She told me to switch off my phone and remove my SIM for 5min then try again I did and it didnt work So I tried calling back but of course this time there was no answer Later in the evening when I tried to deactivate is when it finally did. Another thing is the way they increased the charge on the Vuka tariff without informing us
I'm tired of all the mobile networks in Kenya...I will invent my own...watch this space
On Mon, Jul 13, 2009 at 11:52 PM, Raidar Creative Ltd <info@hostkenya.net>wrote:
Maina,
We noticed and moved LONG AGO...
David.
On 7/13/09, Victor Maina <vmaina@gmail.com> wrote:
hello. has any one noticed the rapid deterioration of zain's services. nothing works properly especially club 20 and data. moreover, the customer care agents sound exhausted and aloof. im really disappointed! -- Victor Maina. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Got any life problems? visit www.dearkenya.com _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- with Regards: Manifestation of the Kenyan culture of impunity in matatus: dangerous driving, law breaking, scrambling and porn. Only at my blog: http://gramware.blogspot.com
SMTP service not working on Zain data!!, I found a workaround for getting "some" customer service.. you are likely to speak to a customer care representative if you select the ZAP customer service option, press * and get someone pick up your call instantly - they sadly have more value for ZAP than data customers.
participants (5)
-
Dennis Kioko -
Patrick Kariuki -
Raidar Creative Ltd -
Shiro Njagi -
Victor Maina