Hey Just call Safaricom, they will help in the reversal. MPESA hotline is 234. On Mon, Dec 19, 2011 at 4:31 PM, Barrack Otieno <otieno.barrack@gmail.com>wrote:
It happens, however if a bank is involved you will be refunded your cash after a number of days, there is a procedure for handling the issue, check with Safaricom as well.
Thanks
On Mon, Dec 19, 2011 at 4:29 PM, Festus Njau <njfestus@gmail.com> wrote:
Hi All,
For those thinking of withdrawing money from Pesa Point maybe you should consider changing your mind.... on Saturday i did an Mpesa withdrawal through Pesa-Point of Ksh 11,000 only to get a text showing the amount has been deducted from my MPESA account yet the ATM did not dispense, on calling their support line (0726853000) a lady by the name Grace was so quick to note that there was no error from their side.....but promised to check into details and get back in 20mins, this did not happen till i had to call twice after 4hrs......(Poor customer service), Been calling from morning and the matter has not been resolved the last excuse being "their system for reversal is down"... Pesa Point i need the transaction BW71GA007 Reversed.
-- Festus Njau + 254-770-151717
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-- Barrack O. Otieno +254721325277 +254-20-2498789 Skype: barrack.otieno _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
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