It happens, however if a bank is involved you will be refunded your
cash after a number of days, there is a procedure for handling the
issue, check with Safaricom as well.
Thanks
> _______________________________________________
On Mon, Dec 19, 2011 at 4:29 PM, Festus Njau <njfestus@gmail.com> wrote:
> Hi All,
>
> For those thinking of withdrawing money from Pesa Point maybe you should
> consider changing your mind.... on Saturday i did an
> Mpesa withdrawal through Pesa-Point of Ksh 11,000 only to get a text showing
> the amount has been deducted from my MPESA account yet the ATM did not
> dispense, on calling their support line (0726853000) a lady by the name
> Grace was so quick to note that there was no error from their side.....but
> promised to check into details and get back in 20mins, this did not happen
> till i had to call twice after 4hrs......(Poor customer service), Been
> calling from morning and the matter has not been resolved the last excuse
> being "their system for reversal is down"... Pesa Point i need the
> transaction BW71GA007 Reversed.
>
> --
> Festus Njau
> + 254-770-151717
>
>
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--
Barrack O. Otieno
+254721325277
+254-20-2498789
Skype: barrack.otieno
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