I saw this sometime back and I did raise it up with Safaricom care on twitter, and I was told that there is an issue with these requests and the first answer is not always correct, and if you check again, you always get the correct usage data ./Ok3ch On Mon, Apr 23, 2012 at 3:36 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
I unintentionally send "balance" to 450 from a certain data line I am using on 3G (prepaid) and got this:
<Quote 0> Name: Number: Safaricom Content: Data Bundle Balance: 17 MB expires on 2012-05-21 10:33:41. Time: 23/04/2012 14:23:15 </Quote>
This got me alarmed, because I just bought 1.5GiB on the said line on Saturday, and never quite used it to this extent. So I called Customer Care to find out and the lady told me she is not able to access the system to get the usage details, so I should head to selfcare.safaricom.co.ke and register, then find the data. Not sure that is possible, but I don't like the process.
A few minutes later, I again sent "balance" to 450 and got the following:
<Quote 1> Name: Number: Safaricom Content: Data Bundle Balance: 29 MB expires on 2012-05-21 10:33:41. Time: 23/04/2012 15:06:40 </Quote>
Now, suddenly, there is 12MB more to my data bundle! Such a big discrepancy I must say.
However, this still doesn't explain to me where my 1.4-something GiB has disappeared to... I am waiting till their system is up for an explanation.
Anyone seeing the same with Safaricom??
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
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