I unintentionally send "balance" to 450 from a certain data line I am using on 3G (prepaid) and got this:

<Quote 0>
Name:
Number: Safaricom
Content:
Data Bundle Balance: 17 MB expires on 2012-05-21 10:33:41.
Time: 23/04/2012 14:23:15
</Quote>

This got me alarmed, because I just bought 1.5GiB on the said line on Saturday, and never quite used it to this extent.
So I called Customer Care to find out and the lady told me she is not able to access the system to get the usage details, so I should head to selfcare.safaricom.co.ke and
register, then find the data. Not sure that is possible, but I don't like the process.

A few minutes later, I again sent "balance" to 450 and got the following:

<Quote 1>
Name:
Number: Safaricom
Content:
Data Bundle Balance: 29 MB expires on 2012-05-21 10:33:41.
Time: 23/04/2012 15:06:40
</Quote>

Now, suddenly, there is 12MB more to my data bundle! Such a big discrepancy I must say.

However, this still doesn't explain to me where my 1.4-something GiB has disappeared to... I am waiting till their system is up for an explanation.

Anyone seeing the same with Safaricom??


--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
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