On Thu, May 7, 2009 at 3:34 PM, ndungu stephen <ndungustephen@gmail.com>wrote:
The first thing I did was to ask for the name of the customer care representative - the lady gives me only one name,, "Patricia" I insist that i want both names,,, "why do you want both names, how will that help you?" she asks. I tell her that I need to know so that I can be able to follow up, because we have been reporting but no one seems concerned..
I have had the same problem staff at customer care centres not wanting to provide names / contacts of supervisors etc. On one occasion the only person who was willing to provide it was the securicor askari after i told him (i was lying) that I wanted to report a theft ! the 'system is down' seems like the most common excuse.