I think there are valid points raised in this thread that really holds. However we need to be open and respectful when airing our complaints. We also need to avoid being precisely wrong instead be broadly right in that sense we become the change agents for our society. If I was a CEO of company X and you call my engineers "Know nothing", chances are that I wouldnt listed to your complaints even though they were valid. Thank you guys for your brilliant ideas. regards, Paul. On Thu, May 21, 2009 at 3:14 PM, Jamal Mohamed <jamal.worx@gmail.com> wrote:
I'll stick with Odhiambo, what's happened to Paul, no replies...LOL.Although we have to be serious about that website that deals with these grievances, not only for skunkers but for all wounded kenyans.
On Thu, May 21, 2009 at 2:29 PM, Solomon Mburu <solo.mburu@gmail.com>wrote:
@Job, if the services you need from your provider, then you just call it quits with them. But clinging to their services then complain for no assistance is unfair.The reason I remain loyal to the telco is the customer care reps who make a follow-up on my case to the point of calling despite my irritation. Within a short time, my issue gets sorted. The moral, customer care is the link between the company and the subscribers. My opinion on an open forum comes in as a result of lies from the CCRs, who are probably inexperienced in my arguments when I call them.
On 21/05/2009, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
On Thu, May 21, 2009 at 7:20 AM, Joram Mwinamo <joram.mwinamo@gmail.com
wrote:
We need more forums to expose bad service. Sunny Bindra has a book on customer service that says we as kenyans are so used to taking crap that we are even nice when we call to complain and plead to get service that we are paying for. Its time the power reverts to the consumer who pays for services they are being overcharged for while the executives of these companies ride around in big cars and pay attention to big clients
You capture it very well _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
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AND
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-- "Change is slow and gradual. It requires hardwork, a bit of luck, a fair amount of self-sacrifice and a lot of patience." Roy.