Hi All, We are looking for an IT support technician, with the following abilities. - installing and configuring computer hardware operating systems and applications; - monitoring and maintaining computer systems and networks; - talking staff/clients through a series of actions, either face to face or over the telephone; - troubleshooting system and network problems and diagnosing and solving hardware/software faults; - replacing parts as required; - providing support, including procedural documentation; - following diagrams and written instructions to repair a fault or set up a system; - supporting the roll-out of new applications; - setting up new users’ accounts and profiles and dealing with password issues; - responding within agreed time limits to call-outs; - working continuously on a task until completion (or referral to third parties, if appropriate); - prioritising and managing many open cases at one time; - rapidly establishing a good working relationship with customers and other professionals (e.g., software developers); - testing and evaluating new technology; - conducting electrical safety checks on computer equipment. If you are interested please write an email to info@jsengine.net with your CV. regards, Derrick