installing and configuring computer hardware operating systems and applications;
monitoring and maintaining computer systems and networks;
talking staff/clients through a series of actions, either face to face or over the telephone;
troubleshooting system and network problems and diagnosing and solving hardware/software faults;
replacing parts as required;
providing support, including procedural documentation;
following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
setting up new users’ accounts and profiles and dealing with password issues;
responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritising and managing many open cases at one time;
rapidly establishing a good working relationship with customers and other professionals (e.g., software developers);
testing and evaluating new technology;
conducting electrical safety checks on computer equipment.