Personally i've never trusted KPLC's efficiency initiatives and for that reason I get my bill via Post Office box and duly queue at Electricity house. Speaking of IVR, I wonder why DSTV never switch off their IVR or customize the response when clearly there's no customer care guy to respond(this happens after 6pm, the IVR goes on and on) In this country customer care is considered a pipe, they employ inexperienced people with no clue on product offerings, all they can do is to forward your issue. how irritating. Regards Jared Koyier On 3 October 2012 16:05, Tony Likhanga <tlikhanga@gmail.com> wrote:
Wash,
On the email option, I take it that you are talking about KPLC sending you the bills without any prompt from you, no?
Otherwise, you can quickly query the current bill by sending a mail to bill@kplc.co.ke The subject line of the mail should be your KPLC account number (that long portion of the number just before the hyphen)
This option was working fine as at 1:30pm local time today.
Tony
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