Personally i've never trusted KPLC's efficiency initiatives and for that reason I get my bill via Post Office box and duly queue at Electricity house. Speaking of IVR, I wonder why DSTV never switch off their IVR or customize the response when clearly there's no customer care guy to respond(this happens after 6pm, the IVR goes on and on)
In this country customer care is considered a pipe, they employ inexperienced people with no clue on product offerings, all they can do is to forward your issue. how irritating.