You need to prepare a schedule - requirements analysis, training, demo and live installations - charge on time spent (project management skills) The rest is based on a service level agreement - raising tickets for issues and resolving issues - time taken, charge on time spent. Training and installation schedule and SLA - are charged separately, before you engage any resources on the project ensure that your client pays the full amount for the training and installation. On Thu, Feb 10, 2011 at 5:29 PM, Athar Ahmad Bhatti <atharab@gmail.com>wrote:
Dear Friends
Please could you advise on how you prepare/charge for support contracts especially on ERP. What levels of support and services delivered. I hope this discussion will help a lot of us that are in a dilemma on what to charge and what levels are applicable in the industry.
Thanks in advance
Athar
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