You need to prepare a schedule - requirements analysis, training, demo and live installations - charge on time spent (project management skills)<br><br>The rest is based on a service level agreement - raising tickets for issues and resolving issues - time taken, charge on time spent.<br>
<br>Training and installation schedule and SLA - are charged separately, before you engage any resources on the project ensure that your client pays the full amount for the training and installation.   <br><br><div class="gmail_quote">
On Thu, Feb 10, 2011 at 5:29 PM, Athar Ahmad Bhatti <span dir="ltr">&lt;<a href="mailto:atharab@gmail.com">atharab@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Dear Friends<div><br></div><div>Please could you advise on how you prepare/charge for support contracts especially on ERP. What levels of support and services delivered. I hope this discussion will help a lot of us that are in a dilemma on what to charge and what levels are applicable in the industry.</div>

<div><br></div><div>Thanks in advance</div><div><br></div><font color="#888888"><div>Athar</div>
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