Tabitha i don't not know what kind of assumptions you made but i in fact do know Telkom Kenya uses Teams, EASSy and Lion See link below from your own website http://www.telkom.co.ke/index.php?option=com_content&view=article&id=132%3Aw... while you are it take a look at the values listed on the same page for the sake or argument i know internet connectivity has an issue worldwide due to other issues happening elsewhere http://www.techspot.com/news/52076-anti-spam-group-web-host-dispute-leads-to... Please let me know the actual status, if there is a problem , state it as it is don't have me waiting for service that will never come i do have other alternatives but orange is my 1st Regards G.G. On Thu, Mar 28, 2013 at 8:35 AM, Broadband Back office Ccare < bbcustomercare@orange-tkl.co.ke> wrote:
Hello Geoffrey,****
We acknowledge receipt of your complaint and we regret on the same.****
We experienced a network incident SEACOM that provides some connectivity** **
link among others, had announced the occurrence of multiple fiber cuts affecting****
services in Eastern and southern Africa.****
Kindly accept our apologies as we work on a resolution.****
** **
Kind Regards,****
[image: orange]****
*Tabitha Mue*****
Broadband Customer Care ****
Other network: 020 2221000****
Orange Network: 100****
Email : bbcustomercare@orange-tkl.co.ke ****
[image: tel] ****
** **
*From:* geoffrey gitagia [mailto:ggitagia@gmail.com] *Sent:* Tuesday, March 26, 2013 4:50 PM
*To:* Broadband Back office Ccare *Subject:* Re: poor speeds ref. 771224****
** **
Hi Tabitha****
i have not seen any change in anything. whats is the current status*** *
** **
Regards****
GG****
** **
On Tue, Mar 26, 2013 at 2:07 PM, Broadband Back office Ccare < bbcustomercare@orange-tkl.co.ke> wrote:****
Hello,****
We acknowledge receipt of your complaint and we regret on the same.****
Your case booked under ref. 771224is receiving quick attention from our technical team.****
We shall keep you updated on the progress.****
Thank you for your patience and for choosing orange as your service provider.****
****
****
Kind Regards,****
[image: orange]****
*Tabitha Mue*****
Broadband Customer Care ****
Other network: 020 2221000****
Orange Network: 100****
Email : bbcustomercare@orange-tkl.co.ke ****
[image: tel] ****
****
*From:* geoffrey gitagia [mailto:ggitagia@gmail.com] *Sent:* Tuesday, March 26, 2013 1:48 PM****
*To:* Broadband Back office Ccare****
*Subject:* Re: poor speeds****
****
Tabitha****
i also keep getting "a connection to the remote computer could not be established. you might need to change the network" and the modem wont work until i reboot , what could be the cause of this?****
****
Regards****
GG****
On Tue, Mar 26, 2013 at 11:27 AM, geoffrey gitagia <ggitagia@gmail.com> wrote:****
Hi Tabitha****
thank you for the quick response , its still capped and cant do more than 380 i know i haven't hit FUP yet since i reported it after i bought the bundle on Sunday and started downloading yesterday ****
Check with your team****
****
Its not a location issue since i have tried in in Nairobi and home and its the same ****
****
Regards****
GG****
****
On Tue, Mar 26, 2013 at 11:08 AM, Broadband Back office Ccare < bbcustomercare@orange-tkl.co.ke> wrote:****
Hello Geoffrey,****
This is a follow up to find out if you are able to access the internet without fluctuations. ****
We did work on case, please let us know if there is an issue.****
Thank you for choosing Orange as your preferred service provider****
****
****
Kind Regards,****
[image: orange]****
*Tabitha Mue*****
Broadband Customer Care ****
Other network: 020 2221000****
Orange Network: 100****
Email : bbcustomercare@orange-tkl.co.ke ****
[image: tel] ****
****
*From:* geoffrey gitagia [mailto:ggitagia@gmail.com] *Sent:* Sunday, March 24, 2013 11:26 AM *To:* Broadband Back office Ccare *Subject:* poor speeds****
****
Hi Care****
i am having aweful speeds of late , i can get the HSPDA network but the speeds are GSM , please check my account or my service****
****
0772352150****
****
-- ****
GG****
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*IMPORTANT*. This e-mail message and any attachments are strictly confidential and may be protected by law. This message is intended only for the named recipient(s) above. If you have received this message in error, or are not the named recipient(s), please immediately notify the sender and delete this e-mail message. Any unauthorized view, usage or disclosure of this message is prohibited. Since e-mail messages may not be reliable, France Telecom Group shall not be liable for any message if modified, changed or falsified. Additionally the recipient should ensure they are actually virus free. **** ------------------------------
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------------------------------ *IMPORTANT*. This e-mail message and any attachments are strictly confidential and may be protected by law. This message is intended only for the named recipient(s) above. If you have received this message in error, or are not the named recipient(s), please immediately notify the sender and delete this e-mail message. Any unauthorized view, usage or disclosure of this message is prohibited. Since e-mail messages may not be reliable, France Telecom Group shall not be liable for any message if modified, changed or falsified. Additionally the recipient should ensure they are actually virus free. ------------------------------
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