I had a sick relative in hospital, as well as a rent arrears for that month (my tenancy agreement requires I pay by 5th), luckily some client wired some MPesa to which I promptly went to withdraw from an Equity ATM since I didn't have my ID. I have never been shocked. Nothing came out, only an sms to confirm I have withdrawn. It was Saturday afternoon. So I called Safaricom, I called the Equity hotline and talked to some smart talking chick. Assured, I calmed down. Monday 9AM and my money was there in Mpesa. Of course I had an excuse for the landlord and the hospital in the name of post dated cheques! Moral of the story, don't bank on technology, have some backup of sorts. Peter On Tue, Dec 20, 2011 at 8:21 AM, Jac <jack.gathoni@gmail.com> wrote:
Hi Njau
I think this is not an isolated case, I did an ATM withdrawal with equity a while ago and while the 2k wasn't dispensed, it was duducted on my mpesa balance. I have tried following this issue with equity and safcom till I gave up! So the atm withdrawal is tricky!!!
Best