They keep changing their customer service lines .... i too knew the 710 then *111# ussd code universal and *180# for data services (which are also included in the *111# ) On Mon, Nov 28, 2011 at 10:51 AM, Ken Teyie <kenteyie@gmail.com> wrote:
Pole sana. You said you called 111? or 222? (111 is used for some promo which I guess ended) I thought Customer care line for Airtel is 710** FYI
On Mon, Nov 28, 2011 at 10:44 AM, Eva Kimathi <evakimathi@gmail.com>wrote:
time time time
On Mon, Nov 28, 2011 at 10:00 AM, Kinuthia Ngugi < kinuthia.ngugi@gmail.com> wrote:
If it's underdogs you're in too then you should be on yu or orange...better still flashcom, those must be the most under of all dogs....
On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com>wrote:
hi all, I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!!
I too have experienced the 'localized' network outtages but only for the data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) .
On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote:
Its funny how in other countries like Malawi and Zambia that Airtel is much better there
On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote:
Hi Jared,
Sorry about your experience. I have also faced the same with KenCell/Celtel/Zain/Airtel/...... customer care.
What I really don't understand, is their idiotic insistance on
playing
back advert after advert while you are on hold with their IVR system. I mean really.... I am already on your network. Hello... you don't need to advertise to me!!! It really pisses me off.
But I guess they just don't care about (already existing [hint, hint]) customers. I mean, who else are they going to irritate? [?]
On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier < jaredkoyier@gmail.com> wrote: > > After heavy usage,I exceeded my limit by 1/- on Safaricom line and > without a blink got disconnected. Am not complaining about that, kinda > gotten used to it now. > > Since I still had lots of calls to make I bought a zain/airtel line. > Loaded it with 500 airtime and sat pretty to make calls, this was just > about when arsenal vs fulham match was about to start. > > Shock on me I couldn't make calls,frantic calls to 111 airtel customer > care disconnected just like any other call I tried to make. 10min later > aft reading the Mwaks that come with the line I called 222. By this time > it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either > past the a zillion AVRs. Why would i want to know how much it cost to > call India anyway,I don't give a hoot. > > When I finally did, just as the teams were getting back on the pitch the > gentleman on the zain side told me they are having a network issue around > my area...promising answer,until I asked him how it was that I was able > to call airtel and whether the channel was different. He calmly told me > to switch off my phone and thanked me just before I shouted bullshit. > Problem always come in twos and as the zain guy hung up, and so,vermalean > scored an own goal. > > Frustrated at the two issues, I decided to call zain again, did another > round of filanga free musicals and 20minutes later I was talking to a > lady. My charge was dying too so I kinda wanted the conversation crisp. > She calmly told me I calling using an orange line! How the F&$( is that > even possible to call222 from another provider sim. Before I could digest > that load of fart,she told me the line belongs to francis > wanjala....hehehe. "so now you have access to Orange databases?", I > asked. As if doubting myself,I took the plastic that hold the sim and > looked at it hoping to see orange but all I saw was zain. The > conversation was crisp indeed coz mysteriously I got a prompt to leave a > message...I ended up hanging up > > Tried calling the number a few more times after the arsenal draw but > couldn't get through to customer care. Watched Juventus match all through > while trying to get past the 222 avrs but couldn't. Then like a stroke > of genius it hit me that the people I wanted call had slept anyway. > > I gave up , 500/- lost, lost opportunity,frustrated and convinced that > better the devils(read safaricom) than the Indian you don't. > > > Sent from my iPad > _______________________________________________ > Skunkworks mailing list > Skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke
-- Regards
Brian Ngure
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__________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
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__________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
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-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein Eva Kimathi
