@Joram, When you have an active data connection, the billing system(IN) holds the minimum quota of 2Mb which equates to 16/-. During this time, when you check balance, you will find your balance minus 16/-. When the data connection is disconnected, you will find your balance minus the actual usage. E.g. If I top up with 250/- on top of my already existing credit,say, 18/-, my balance should read 268/-. Upon checking my balance during an active data connection, my balance reads 268-16=252/-. When I completely disconnect, after spending ,say, 1Mb=8/-, my balance rightfully reads 268-8=260/-. This condition is quite annoying when I have say 16/- and open a data connection. If I attempt to inniate a call, without disconnecting, the call will fail, claiming that I have insufficient credit. This is true since, the 16/- is "locked" due to the active data call. Rule of thumb: Disconnect an active data connection prior to making calls or SMS. ./bernard On Mon, Dec 14, 2009 at 11:08 AM, Joram Mwinamo <joram.mwinamo@gmail.com>wrote:
Whats with safaricom?
They tell me i do not have sufficient funds. I load Ksh 250, then they tell me in the sms ,You have Ksh 268 balance (as in they were hiding the 18 bob????)
Now they tell me i dont have insufficient fund so i should okoa jahazi, I try to and they tell me I dont qualify ( because my account is not at 0) But when I try send an sms or call they say its empty....
Sasa hawa watu????What is happening?
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