Now yesterday, I had an interesting discussion with a Safaricom (Onecom) sales lady. She basically came to sell us their fibre offering at 69k monthly for non-contended 1mbs. They offered postpaid 3g in the event that we go down. Two problems; she touted the SLA's, then went on to mention that we were to pay our postpaid bill in the event that we went down... So basically, we pay Safaricom more when they go down. The incentive system is inappropriately skewed to their favor. They no longer have a need to be up. Even on the SLA, the fact that most ISP's say 99.99% Uptime guaranteed and don't provide it, meant that its' ok to go on saying that. My arguement is that if you can guarantee 98%, I will sign on 98% and expect 2% downtime. Don't tell me 99.99% then go on to tell me "but you know, shift (sic) happens". Guarantee what you know you can provide. Otherwise just tell us you guarantee 100%, save for employee incompetence, rain, anger of the almighty, supplier backlash etc... -- With Regards, Phares Kariuki | T: +254 734 810 802 | E: pkariuki@gmail.com | Twitter: kaboro | Skype: kariukiphares |
Just to clarify; I am not attacking Safaricom, I am basically angry at the lack of adherence to SLA's in Kenya in general. Onecom are providing a backup, a good start that most ISP's are not. ..... On Fri, Aug 28, 2009 at 12:16 PM, Phares Kariuki <pkariuki@gmail.com> wrote:
Now yesterday, I had an interesting discussion with a Safaricom (Onecom) sales lady. She basically came to sell us their fibre offering at 69k monthly for non-contended 1mbs. They offered postpaid 3g in the event that we go down. Two problems; she touted the SLA's, then went on to mention that we were to pay our postpaid bill in the event that we went down... So basically, we pay Safaricom more when they go down. The incentive system is inappropriately skewed to their favor. They no longer have a need to be up. Even on the SLA, the fact that most ISP's say 99.99% Uptime guaranteed and don't provide it, meant that its' ok to go on saying that. My argument is that if you can guarantee 98%, I will sign on 98% and expect 2% downtime. Don't tell me 99.99% then go on to tell me "but you know, shift (sic) happens". Guarantee what you know you can provide. Otherwise just tell us you guarantee 100%, save for employee incompetence, rain, anger of the almighty, supplier backlash etc...
-- With Regards,
Phares Kariuki
| T: +254 734 810 802 | E: pkariuki@gmail.com | Twitter: kaboro | Skype: kariukiphares |
-- With Regards, Phares Kariuki | T: +254 734 810 802 | E: pkariuki@gmail.com | Twitter: kaboro | Skype: kariukiphares |
so in short whatever internet service I buy or subscribe to I should have a certain amount of guarranteed uptime? On 8/28/09, Phares Kariuki <pkariuki@gmail.com> wrote:
Just to clarify;
I am not attacking Safaricom, I am basically angry at the lack of adherence to SLA's in Kenya in general. Onecom are providing a backup, a good start that most ISP's are not. .....
On Fri, Aug 28, 2009 at 12:16 PM, Phares Kariuki <pkariuki@gmail.com> wrote:
Now yesterday, I had an interesting discussion with a Safaricom (Onecom) sales lady. She basically came to sell us their fibre offering at 69k monthly for non-contended 1mbs. They offered postpaid 3g in the event that we go down. Two problems; she touted the SLA's, then went on to mention that we were to pay our postpaid bill in the event that we went down... So basically, we pay Safaricom more when they go down. The incentive system is inappropriately skewed to their favor. They no longer have a need to be up. Even on the SLA, the fact that most ISP's say 99.99% Uptime guaranteed and don't provide it, meant that its' ok to go on saying that. My argument is that if you can guarantee 98%, I will sign on 98% and expect 2% downtime. Don't tell me 99.99% then go on to tell me "but you know, shift (sic) happens". Guarantee what you know you can provide. Otherwise just tell us you guarantee 100%, save for employee incompetence, rain, anger of the almighty, supplier backlash etc...
-- With Regards,
Phares Kariuki
| T: +254 734 810 802 | E: pkariuki@gmail.com | Twitter: kaboro | Skype: kariukiphares |
-- With Regards,
Phares Kariuki
| T: +254 734 810 802 | E: pkariuki@gmail.com | Twitter: kaboro | Skype: kariukiphares |
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Regards, Mark Mwangi http://mwangy.wordpress.com
@ mark, definitely. It's like when you buy a battery for your torch, you do expect them to serve you well before you buy more. So in the same breath, when you subscribe to any service from an ISP, there has to be guaranteed service. I totally agree with Phares. This is not fighting Safaricom in any way, but demanding what is rightfully yours. On 28/08/2009, Mark Mwangi <mwangy@gmail.com> wrote:
so in short whatever internet service I buy or subscribe to I should have a certain amount of guarranteed uptime? On 8/28/09, Phares Kariuki <pkariuki@gmail.com> wrote:
Just to clarify;
I am not attacking Safaricom, I am basically angry at the lack of adherence to SLA's in Kenya in general. Onecom are providing a backup, a good start that most ISP's are not. .....
On Fri, Aug 28, 2009 at 12:16 PM, Phares Kariuki <pkariuki@gmail.com> wrote:
Now yesterday, I had an interesting discussion with a Safaricom (Onecom) sales lady. She basically came to sell us their fibre offering at 69k monthly for non-contended 1mbs. They offered postpaid 3g in the event that we go down. Two problems; she touted the SLA's, then went on to mention that we were to pay our postpaid bill in the event that we went down... So basically, we pay Safaricom more when they go down. The incentive system is inappropriately skewed to their favor. They no longer have a need to be up. Even on the SLA, the fact that most ISP's say 99.99% Uptime guaranteed and don't provide it, meant that its' ok to go on saying that. My argument is that if you can guarantee 98%, I will sign on 98% and expect 2% downtime. Don't tell me 99.99% then go on to tell me "but you know, shift (sic) happens". Guarantee what you know you can provide. Otherwise just tell us you guarantee 100%, save for employee incompetence, rain, anger of the almighty, supplier backlash etc...
-- With Regards,
Phares Kariuki
| T: +254 734 810 802 | E: pkariuki@gmail.com | Twitter: kaboro | Skype: kariukiphares |
-- With Regards,
Phares Kariuki
| T: +254 734 810 802 | E: pkariuki@gmail.com | Twitter: kaboro | Skype: kariukiphares |
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Regards,
Mark Mwangi
http://mwangy.wordpress.com _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041 Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity!
participants (3)
-
Mark Mwangi -
Phares Kariuki -
Solomon Mburu