Thanks Brain. at least you have been helpfull with the information. I never received the notification all i received was the end of month billing invoice. On Mon, Feb 27, 2012 at 11:26 AM, Brian Ngure <brian@pixie.co.ke> wrote:

There is a fibre cut. Zuku sent out an email to clients. 7 days to repair according to initial estimates.

On Mon, Feb 27, 2012 at 11:25 AM, Ronnie kilel <ronniekilel@gmail.com>wrote:

...

Any one out there who can help me. since Saturday my zuku internet has been down and have tried calling the support but i cant get through

-- Thanks

*Ronnie Kilel* ronniekilel@gmail.com +245710809050

*squeaky wheel gets the grease** *

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-- Regards

Brian Ngure

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-- Thanks *Ronnie Kilel* ronniekilel@gmail.com +245733618040 *squeaky wheel gets the grease** *

Has not been great for me of late. My link is supposed to be the 8Mbps fibre. But for the last 3 months or so, speedtests to any location outside of Kenya have given me speeds of 0.03 Mbps to 0.8 Mbps max (approx 10% of what I should be getting). On Mon, Feb 27, 2012 at 11:42 AM, John Gitau <jgitau@gmail.com> wrote:

well with Zuku it has been pointed out that when it comes to support. It sucks! I have to say though when the service works it works great. There thats my give and take for them today.

On Mon, Feb 27, 2012 at 11:33 AM, Ronnie kilel <ronniekilel@gmail.com>wrote:

...

Thanks Brain. at least you have been helpfull with the information. I never received the notification all i received was the end of month billing invoice.

On Mon, Feb 27, 2012 at 11:26 AM, Brian Ngure <brian@pixie.co.ke> wrote:

...

There is a fibre cut. Zuku sent out an email to clients. 7 days to repair according to initial estimates.

On Mon, Feb 27, 2012 at 11:25 AM, Ronnie kilel <ronniekilel@gmail.com>wrote:

...

Any one out there who can help me. since Saturday my zuku internet has been down and have tried calling the support but i cant get through

-- Thanks

*Ronnie Kilel* ronniekilel@gmail.com +245710809050

*squeaky wheel gets the grease** *

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Regards

Brian Ngure

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-- Thanks

*Ronnie Kilel* ronniekilel@gmail.com +245733618040

*squeaky wheel gets the grease* * *

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-- **Gitau

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-- Regards Brian Ngure

Moses, Noted. However, their advertising is still a lie as I cannot stream youtube videos with those speeds and even opening my GMail is a problem [?] On Mon, Feb 27, 2012 at 12:28 PM, Moses Muya <mouzmuyer@gmail.com> wrote:

@Brian,

Advertised speeds are in Megabits/second while download/upload speeds are in MegaBytes/Second.

Therefore; 3 Megabits/Second(as advertised) = 0.375MegaBytes/Second (385 KiloBytes/Second) 8 Megabits/Second(as advertised) = 1MegaBytes/Second(385 KiloBytes/Second)

Considering other factors,such as contention ratio,the speeds could be pushed lower than what I've stated here and that should explain the 0.03 MegaBytes/Second and 0.8 MegaBytes/Second you are getting.

One last thing,I do not work for them! :))

On 27 February 2012 11:48, Brian Ngure <brian@pixie.co.ke> wrote:

...

Has not been great for me of late. My link is supposed to be the 8Mbps fibre. But for the last 3 months or so, speedtests to any location outside of Kenya have given me speeds of 0.03 Mbps to 0.8 Mbps max (approx 10% of what I should be getting).

On Mon, Feb 27, 2012 at 11:42 AM, John Gitau <jgitau@gmail.com> wrote:

...

well with Zuku it has been pointed out that when it comes to support. It sucks! I have to say though when the service works it works great. There thats my give and take for them today.

On Mon, Feb 27, 2012 at 11:33 AM, Ronnie kilel <ronniekilel@gmail.com>wrote:

...

Thanks Brain. at least you have been helpfull with the information. I never received the notification all i received was the end of month billing invoice.

On Mon, Feb 27, 2012 at 11:26 AM, Brian Ngure <brian@pixie.co.ke>wrote:

...

There is a fibre cut. Zuku sent out an email to clients. 7 days to repair according to initial estimates.

On Mon, Feb 27, 2012 at 11:25 AM, Ronnie kilel <ronniekilel@gmail.com>wrote:

...

Any one out there who can help me. since Saturday my zuku internet has been down and have tried calling the support but i cant get through

-- Thanks

*Ronnie Kilel* ronniekilel@gmail.com +245710809050

*squeaky wheel gets the grease** *

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-- Regards

Brian Ngure

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-- Thanks

*Ronnie Kilel* ronniekilel@gmail.com +245733618040

*squeaky wheel gets the grease* * *

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-- **Gitau

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-- Regards

Brian Ngure

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-- Kind Regards,

Moses Muya.

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-- Regards Brian Ngure

What I don't understand is why Zuku does not have an alternative link to other cables like all the other telcos. I think 7 days without service is unacceptable. I have been a victim, and while they are prompt to send bliss and remind you by text, they seem not to be in hurry to fix the internet debacle. While I want to support local companies and their products, I am starting to feel that there is a lot of mediocrity in the their services and support. Zuku/ Wananchi is a classic example. They over-promise and under-deliver. I have been on their fibre for sometime and I am definitely going to move as soon as another provider hits my locality, which I have been told is soon. I have no issues paying premium for good service, but Zuku's service is wanting. Now 3 days without internet, 4 to go. I have had to resort to Orange modem of a router, which is a bit slow but reliable. It seems my area only has 2G coverage. Zuku has a theoretically very good product, but the simply don't deliver. I am not sure if it is enough international capacity they lack or it is just some other internal issues. The Cisco cable modes they offer are also bogus. I am used to good quality enterprise equipment from Cisco, but the stuff Zuku is on is just one cheap product. The things reboots every few hours, interrupting your internet stream. There is noway to update the firmware, Zuku have locked the interface. Their TV offering lacks relevant content. They seem to just have signed a contract with FOX (Fox TV and FX) and their movies offering is scarce and repetitive. The transition from one channel to another is not as smooth as DSTV, you change channel, channel changes and then 2 seconds later, it goes off for like 5 seconds then on. May seem trivial issue, but it is very annoying. Their electronic guide is also not accurate, I remember just last month staying up late to watch Pirates for Silicon Valley again only for them to show something totally unrelated. The interface is also lack intuition, the screen for movie and TV show description is too small and you have to keep on scrolling. But this is a notice to Zuku, next month I am gone.

Philip you are one traumatized client very frustrated with this pple but i would want to bring to your attention i would rather you stick with them since they are alittle fair comparing with the unreliability of this so called big companies who offer minimal at exorbitant prices. So far me Like hata na shida zao mingi. On 2/27/12, Philip Musyoki <pmusyoki@gmail.com> wrote:

What I don't understand is why Zuku does not have an alternative link to other cables like all the other telcos. I think 7 days without service is unacceptable.

I have been a victim, and while they are prompt to send bliss and remind you by text, they seem not to be in hurry to fix the internet debacle.

While I want to support local companies and their products, I am starting to feel that there is a lot of mediocrity in the their services and support. Zuku/ Wananchi is a classic example. They over-promise and under-deliver.

I have been on their fibre for sometime and I am definitely going to move as soon as another provider hits my locality, which I have been told is soon. I have no issues paying premium for good service, but Zuku's service is wanting.

Now 3 days without internet, 4 to go. I have had to resort to Orange modem of a router, which is a bit slow but reliable. It seems my area only has 2G coverage.

Zuku has a theoretically very good product, but the simply don't deliver. I am not sure if it is enough international capacity they lack or it is just some other internal issues.

The Cisco cable modes they offer are also bogus. I am used to good quality enterprise equipment from Cisco, but the stuff Zuku is on is just one cheap product. The things reboots every few hours, interrupting your internet stream. There is noway to update the firmware, Zuku have locked the interface.

Their TV offering lacks relevant content. They seem to just have signed a contract with FOX (Fox TV and FX) and their movies offering is scarce and repetitive. The transition from one channel to another is not as smooth as DSTV, you change channel, channel changes and then 2 seconds later, it goes off for like 5 seconds then on. May seem trivial issue, but it is very annoying. Their electronic guide is also not accurate, I remember just last month staying up late to watch Pirates for Silicon Valley again only for them to show something totally unrelated. The interface is also lack intuition, the screen for movie and TV show description is too small and you have to keep on scrolling.

But this is a notice to Zuku, next month I am gone.

-- *Nyamboki Oira Technical Consultant **0726-570919*

Did you already try that shop next to Malibu Chemist on Harambee Avenue? I am not saying they have, but being HUAWEI Service Shop, perhaps they will or may advise you rightly. * Malibu Chemist is at the junction of Moi Avenue & Harambee Ave., near Tuskys... On Mon, Feb 27, 2012 at 14:49, Mungai S. Mbugua <sospeter@elimu.co.ke>wrote:

Hi all,

Was wondering whether Genuine IDEOS accessories do exist in the market. E.g:- Earphones, USB cables, Chargers and such.

I'd like to know for instance if IDEOS earphones are available, and where, and at what price.

Anyone who can assist?

Regards.

Mungai S. Mbugua

CTO Elimu Holdings Limited

sospeter@elimu.co.ke

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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.

@memusi, Where are these shops located? Regards.

Try the Huawei PILOT enterprise business shops.

On Mon, Feb 27, 2012 at 2:57 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:

...

Did you already try that shop next to Malibu Chemist on Harambee Avenue? I am not saying they have, but being HUAWEI Service Shop, perhaps they will or may advise you rightly.

* Malibu Chemist is at the junction of Moi Avenue & Harambee Ave., near Tuskys...

On Mon, Feb 27, 2012 at 14:49, Mungai S. Mbugua <sospeter@elimu.co.ke>wrote:

...

Hi all,

Was wondering whether Genuine IDEOS accessories do exist in the market. E.g:- Earphones, USB cables, Chargers and such.

I'd like to know for instance if IDEOS earphones are available, and where, and at what price.

Anyone who can assist?

Regards.

Mungai S. Mbugua

CTO Elimu Holdings Limited

sospeter@elimu.co.ke

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Regards

Memusi

Communication is vital in this century.... _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

Mungai S. Mbugua CTO Elimu Holdings Limited sospeter@elimu.co.ke

Panya ilikula cable ndani ya bahari :-) On Mon, Feb 27, 2012 at 2:05 PM, David Nyamboki <tchadavey@gmail.com> wrote:

Philip you are one traumatized client very frustrated with this pple but i would want to bring to your attention i would rather you stick with them since they are alittle fair comparing with the unreliability of this so called big companies who offer minimal at exorbitant prices. So far me Like hata na shida zao mingi.

On 2/27/12, Philip Musyoki <pmusyoki@gmail.com> wrote:

...

What I don't understand is why Zuku does not have an alternative link to other cables like all the other telcos. I think 7 days without service is unacceptable.

I have been a victim, and while they are prompt to send bliss and remind you by text, they seem not to be in hurry to fix the internet debacle.

While I want to support local companies and their products, I am starting to feel that there is a lot of mediocrity in the their services and support. Zuku/ Wananchi is a classic example. They over-promise and under-deliver.

I have been on their fibre for sometime and I am definitely going to move as soon as another provider hits my locality, which I have been told is soon. I have no issues paying premium for good service, but Zuku's service is wanting.

Now 3 days without internet, 4 to go. I have had to resort to Orange modem of a router, which is a bit slow but reliable. It seems my area only has 2G coverage.

Zuku has a theoretically very good product, but the simply don't deliver. I am not sure if it is enough international capacity they lack or it is just some other internal issues.

The Cisco cable modes they offer are also bogus. I am used to good quality enterprise equipment from Cisco, but the stuff Zuku is on is just one cheap product. The things reboots every few hours, interrupting your internet stream. There is noway to update the firmware, Zuku have locked the interface.

Their TV offering lacks relevant content. They seem to just have signed a contract with FOX (Fox TV and FX) and their movies offering is scarce and repetitive. The transition from one channel to another is not as smooth as DSTV, you change channel, channel changes and then 2 seconds later, it goes off for like 5 seconds then on. May seem trivial issue, but it is very annoying. Their electronic guide is also not accurate, I remember just last month staying up late to watch Pirates for Silicon Valley again only for them to show something totally unrelated. The interface is also lack intuition, the screen for movie and TV show description is too small and you have to keep on scrolling.

But this is a notice to Zuku, next month I am gone.

-- *Nyamboki Oira Technical Consultant **0726-570919* _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Regards Memusi Communication is vital in this century....

I remember Zuku Customer Care was on this list. Wonder if they are still listening and hiding.... On Mon, Feb 27, 2012 at 4:05 PM, Edwin Kaduki <ekaduki@gmail.com> wrote:

I feel you Bwana Philip.

The downtime on Zuku in a month is about 10 - 30% for me depending. And they are ever prompt at sending invoices! I wonder if they will give a concession on this month's bill due to this incompetence! Plus their customer care center.... no words at all! The customer care guys are there for you when you need them least! Its a bit of a farce really.

On Mon, Feb 27, 2012 at 3:53 PM, Memusi <tonatech@gmail.com> wrote:

...

Panya ilikula cable ndani ya bahari :-)

On Mon, Feb 27, 2012 at 2:05 PM, David Nyamboki <tchadavey@gmail.com>wrote:

...

Philip you are one traumatized client very frustrated with this pple but i would want to bring to your attention i would rather you stick with them since they are alittle fair comparing with the unreliability of this so called big companies who offer minimal at exorbitant prices. So far me Like hata na shida zao mingi.

On 2/27/12, Philip Musyoki <pmusyoki@gmail.com> wrote:

...

What I don't understand is why Zuku does not have an alternative link to other cables like all the other telcos. I think 7 days without service is unacceptable.

I have been a victim, and while they are prompt to send bliss and remind you by text, they seem not to be in hurry to fix the internet debacle.

While I want to support local companies and their products, I am starting to feel that there is a lot of mediocrity in the their services and support. Zuku/ Wananchi is a classic example. They over-promise and under-deliver.

I have been on their fibre for sometime and I am definitely going to move as soon as another provider hits my locality, which I have been told is soon. I have no issues paying premium for good service, but Zuku's service is wanting.

Now 3 days without internet, 4 to go. I have had to resort to Orange modem of a router, which is a bit slow but reliable. It seems my area only has 2G coverage.

Zuku has a theoretically very good product, but the simply don't deliver. I am not sure if it is enough international capacity they lack or it is just some other internal issues.

The Cisco cable modes they offer are also bogus. I am used to good quality enterprise equipment from Cisco, but the stuff Zuku is on is just one cheap product. The things reboots every few hours, interrupting your internet stream. There is noway to update the firmware, Zuku have locked the interface.

Their TV offering lacks relevant content. They seem to just have signed a contract with FOX (Fox TV and FX) and their movies offering is scarce and repetitive. The transition from one channel to another is not as smooth as DSTV, you change channel, channel changes and then 2 seconds later, it goes off for like 5 seconds then on. May seem trivial issue, but it is very annoying. Their electronic guide is also not accurate, I remember just last month staying up late to watch Pirates for Silicon Valley again only for them to show something totally unrelated. The interface is also lack intuition, the screen for movie and TV show description is too small and you have to keep on scrolling.

But this is a notice to Zuku, next month I am gone.

-- *Nyamboki Oira Technical Consultant **0726-570919* _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Regards

Memusi

Communication is vital in this century....

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

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-- Regards Brian Ngure

This time ZUKU got it wrong they need to be having a backup plan or plan B On Mon, Feb 27, 2012 at 2:05 PM, David Nyamboki <tchadavey@gmail.com> wrote:

Philip you are one traumatized client very frustrated with this pple but i would want to bring to your attention i would rather you stick with them since they are alittle fair comparing with the unreliability of this so called big companies who offer minimal at exorbitant prices. So far me Like hata na shida zao mingi.

On 2/27/12, Philip Musyoki <pmusyoki@gmail.com> wrote:

...

What I don't understand is why Zuku does not have an alternative link to other cables like all the other telcos. I think 7 days without service is unacceptable.

I have been a victim, and while they are prompt to send bliss and remind you by text, they seem not to be in hurry to fix the internet debacle.

While I want to support local companies and their products, I am starting to feel that there is a lot of mediocrity in the their services and support. Zuku/ Wananchi is a classic example. They over-promise and under-deliver.

I have been on their fibre for sometime and I am definitely going to move as soon as another provider hits my locality, which I have been told is soon. I have no issues paying premium for good service, but Zuku's service is wanting.

Now 3 days without internet, 4 to go. I have had to resort to Orange modem of a router, which is a bit slow but reliable. It seems my area only has 2G coverage.

Zuku has a theoretically very good product, but the simply don't deliver. I am not sure if it is enough international capacity they lack or it is just some other internal issues.

The Cisco cable modes they offer are also bogus. I am used to good quality enterprise equipment from Cisco, but the stuff Zuku is on is just one cheap product. The things reboots every few hours, interrupting your internet stream. There is noway to update the firmware, Zuku have locked the interface.

Their TV offering lacks relevant content. They seem to just have signed a contract with FOX (Fox TV and FX) and their movies offering is scarce and repetitive. The transition from one channel to another is not as smooth as DSTV, you change channel, channel changes and then 2 seconds later, it goes off for like 5 seconds then on. May seem trivial issue, but it is very annoying. Their electronic guide is also not accurate, I remember just last month staying up late to watch Pirates for Silicon Valley again only for them to show something totally unrelated. The interface is also lack intuition, the screen for movie and TV show description is too small and you have to keep on scrolling.

But this is a notice to Zuku, next month I am gone.

-- *Nyamboki Oira Technical Consultant **0726-570919* _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Thanks *Ronnie Kilel* ronniekilel@gmail.com +245733618040 *squeaky wheel gets the grease** *